HELP! "Action Needed - Changes to your DNS"

  • 0
  • 1
  • Question
  • Updated 5 years ago
Merged

This conversation has been merged. Please reference the main conversation: Email related change will require some of our customers to make some DNS changes

I received an email today from Homestead (pasted below). However, when I try to "join the conversation" - it just takes me to the main Help page on Homestead, I can't find any 'conversation' currently taking place on this topic, and as I'm not a website genius, I actually (and stupidly) have no idea where I am supposed to make these MX changes.  And, chat is once again not available during normal working hours. So - I need some assistance in helping me resolve this matter so I don't lose access to emails.  Help?!

         Kelly

Dear Kelly,

We are in the process of making some changes to our mail infrastructure to help improve delivery and reliability. Since you manage your own DNS, we need you to change the records you use for your MXes in your DNS, to ensure continued mail delivery

In your DNS, you currently have 3 MX records for www.southwestpetlv.com that point to <numbers redacted>.

We will need you to change the IP of those records from <numbers redacted>.

If you have any questions, please join the conversation online or call us at 800-428-3170


Sincerely,



Photo of Kelly7835

Kelly7835

  • 140 Points 100 badge 2x thumb
  • Frustrated

Posted 5 years ago

  • 0
  • 1
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
Hi Kelly7835,

I am looking into this for you. Can you copy/paste the email header here for me?

Thanks

Drew
Photo of Kelly7835

Kelly7835

  • 140 Points 100 badge 2x thumb
Hi Drew - and thanks for your help!

The header is:
Action Needed - Changes to your DNS
From Homestead - noreply@homesteademail.com
To KellyLCurrier@aol.com

(I think that's what you mean - right?)
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
No, click the email header link I posted and you can see how to get it.

Thanks

Drew
Photo of Kelly7835

Kelly7835

  • 140 Points 100 badge 2x thumb
Wow - I'm having a really bad Monday - I knew that! Ha! Here you go:

Return-Path: <newsletter@websiteservices.homestead.com>
Received: from intuitservicesmail.intuit.com (intuitservicesmail.intuit.com [208.66.206.15])
	by mtaig-mbe05.mx.aol.com (Internet Inbound) with ESMTP id A1F7D70000A6F
	for <kellylcurrier@aol.com>; Mon, 10 Nov 2014 15:23:07 -0500 (EST)
Received: from [10.0.100.55] ([10.0.100.55:34394] helo=mail5.uptilt.com)
	by mta03.l3s.lyris.net (envelope-from <newsletter@websiteservices.homestead.com>)
	(ecelerity 2.2.2.45 r(34222M)) with ESMTP
	id CF/F3-21676-8AE11645; Mon, 10 Nov 2014 12:23:04 -0800
To: <kellylcurrier@aol.com>
Subject: =?utf-8?Q?Action=20Needed=20-=20Changes=20to=20your=20DNS?=
Date: Mon, 10 Nov 2014 12:23:04 -0800
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; d=homesteademail.com; s=s16092a;
	h=Reply-To:From:MIME-Version:List-Unsubscribe:Content-description:Content-Type:Subject:To:Date;
	bh=fp4Lt/Sf4DVO3wdmyiTvnksVwuk=;
	b=auNltoj/FoZLzleZkO8TWwDl6SC2YvL4CGhwDbczUUgRffCPCZn/+U0/yk3HaU/b5+R
	HcnrQ6Qw0RKHZzDiexvXtH6jU0Hyh/aY9lJOojlwhWFaYmW1zCq1s5Um5if3htsvNU4
	l/bL5DJOkSGSlt2tmQsimfH+baf5VysgdqKNw=
X-Delivery: Custom 16092
Reply-To: noreply@homesteademail.com
List-Unsubscribe: <mailto:unsubscribe-165375@uptilt.com?subject=kellylcurrier@aol.com>
Content-description: 08d9d8d737kellylcurrier%40aol.com!285ff!2f8404!3edc!hcgvyg.pbz!
X-Complaints-To: abuse@uptilt.com
Message-Id: <20141110202369.08D9D8D73716@uptilt.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="=_e6c59829724860ea0be7d945e5442a7b"
From: "=?utf-8?Q?Homestead?=" <noreply@homesteademail.com>
x-aol-global-disposition: G
X-AOL-SCOLL-AUTHENTICATION: mtaig-mbe05.mx.aol.com ; domain : homesteademail.com DKIM : pass
Authentication-Results: mx.aol.com;
	spf=pass (aol.com: the domain websiteservices.homestead.com reports 208.66.206.15 as a permitted sender.) smtp.mailfrom=websiteservices.homestead.com;
	dkim=pass (aol.com: email passed verification from the domain homesteademail.com.) header.d=homesteademail.com;
x-aol-sid: 3039ac1afea554611eab3a9d
X-AOL-IP: 208.66.206.15
X-AOL-SPF: domain : websiteservices.homestead.com SPF : pass

This is a MIME encoded message.

--=_e6c59829724860ea0be7d945e5442a7b
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 7bit

HOMESTEAD
**************************
Action Needed - Changes to your DNS
**************************************************************

We are in the process of making some changes to our mail infrastructure to help improve delivery and reliability. Since you manage your own DNS, we need you to change the records you use for your MXes in your DNS, to ensure continued mail delivery

In your DNS, you currently have 3 Mx records for your domain that point to 66.96.142.50, 66.96.142.51, and 66.96.142.52.

We will need you to change the IP of those records from 66.96.142.5x to 66.96.140.50, 66.96.140.51, and 66.96.140.52.

If you have any questions, please join the conversation online or call us at 800-428-3170
 
Sincerely, 

The Homestead Team


************************************************************

Copyright (c) 2014 Homestead, 10 Corporate Drive, Burlington MA 01803.  All rights reserved. 

Homestead respects the personal nature of e-mail communication. Every effort is made to offer only information that may be of value to you or your business.   If you do not wish to receive marketing email from Homestead in the future, please go to http://www.uptilt.com/ct.html?ufl=0&rtr=on&s=cf0,1uqro,3jlr,buod,iuu8,rz1,cf1z 

In order to ensure receipt of future communications from Homestead, please add noreply@homesteademail.com to your address book or contacts list.

--=_e6c59829724860ea0be7d945e5442a7b
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: 7bit

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html>
	<head>
		<title>Intuit Websites powered by Homestead</title>
	</head>
	<body bgcolor="#FFFFFF" style="padding:0; margin:0 auto; width: 643px; background: #DCEAFE url(http://www.hspromos.com/files/Email/QS62_StarterPriceTest/bodybg.gif) repeat-x;">
		<table width="643" border="0" cellpadding="0" cellspacing="0">
			<tr>
				<td colspan="3" bgcolor="#FFFFFF" width="643" height="12"></td>
			</tr>
			<tr>
				<td rowspan="2" bgcolor="#DCEAFE" valign="top">
					<img src="http://www.hspromos.com/files/Email/QS62_StarterPriceTest/gradient.gif" /></td>
				<td width="572">
					<table width="572" border="0" cellpadding="0" cellspacing="0">
						<tr>
							<td width="439" height="69" style="line-height: 0;"><img src="
http://www.hspromos.com/files/Email/2013_IWS_and_HS_Onboarding/header-homestead.gif" alt="" width="439" height="66" border="0" style="display: block;"/></td>
	  <td width="58" height="69" style="line-height: 0;"><a href="http://www.uptilt.com/c.html?ufl=0&rtr=on&s=cf0,1uqro,3jlr,3leb,ar3k,rz1,cf1z" height="36"><img src="http://www.hspromos.com/files/Email/2013_IWS_and_HS_Onboarding/header-login.gif" width="58" height="66" border="0" style="display:
block;"/></a>
							</td>
							<td width="33" style="line-height: 0;"><a href="http://www.uptilt.com/c.html?ufl=0&rtr=on&s=cf0,1uqro,3jlr,5t29,6ejv,rz1,cf1z" target="_blank"><img src="http://www.hspromos.com/files/Email/2013_IWS_and_HS_Onboarding/header-twitter.gif" alt="twitter" width="33" height="66" border="0"
/></a></td>
							<td width="42" style="line-height: 0;"><a href="http://www.uptilt.com/c.html?ufl=0&rtr=on&s=cf0,1uqro,3jlr,2hgq,irys,rz1,cf1z" target="_blank"><img src="http://www.hspromos.com/files/Email/2013_IWS_and_HS_Onboarding/header-facebook.gif" alt="facebook" width="42" height="66" border="0"
/></a></td>
						</tr>
						<tr>
							<td colspan="4" align="center" width="572" bgcolor="#FFFFFF" background="http://www.hspromos.com/files/Email/QS62_StarterPriceTest/borders.gif" style="padding: 10px 0;">
								<table width="540" style="line-height:12.75pt;font-size:9.0pt;font-family:'Verdana','sans-serif';color:#333333">
									<tr>
										<td align="left">
                                           <p style="margin-bottom: 1em; margin-top: 1em; ">Dear Kelly, </p>

                                          <p style="margin-bottom: 1em; margin-top: 1em; ">We are in the process of making some changes to our mail infrastructure to help improve delivery and reliability. Since you manage your own DNS, we need you to change the records you use for your MXes in your
DNS, to ensure continued mail delivery</p>
<p style="margin-bottom: 1em; margin-top: 1em; "> In your DNS, you currently have 3 MX records for southwestpetlv.com that point to 66.96.142.50, 66.96.142.51, and 66.96.142.52.</p>

<p>We will need you to change the IP of those records from 66.96.142.5x to 66.96.140.50, 66.96.140.51, and 66.96.140.52.<p/>  

<p>If you have any questions, please join the conversation  <a href="http://www.uptilt.com/c.html?ufl=0&rtr=on&s=cf0,1uqro,3jlr,fc58,jbt3,rz1,cf1z" >online<a/>  
or call us at 800-428-3170 
 <p/>  

<br>

<p>Sincerely,</p>
<p>The Homestead Team</>





                                          
										</td>
									</tr>
								</table>
							</td>
						</tr>
						<tr>
							<td colspan="4" width="572" height="28"><img src="http://www.hspromos.com/files/Email/QS62_StarterPriceTest/bottomshadow.gif" alt="" width="572" height="28" /></td>
						</tr>
					</table></td>
				<td rowspan="2" bgcolor="#DCEAFE" valign="top">
					<img src="http://www.hspromos.com/files/Email/QS62_StarterPriceTest/gradient.gif" /></td>
			</tr>
			<tr>
				<td bgcolor="#DCEAFE" align="center" style="padding: 10px">
					
						<font color="#808080" face="Verdana" style="font-size: 9px;"><p>&copy; 2014 Homestead, 10 Corporate Drive, Burlington MA 01803.  All rights reserved. </p>

<p>Homestead respects the personal nature of e-mail communication. Every effort is made to offer only information that may be of value to you or your business. If you do not wish to receive marketing email from Homestead in the future, please <a
href="http://www.uptilt.com/c.html?ufl=0&rtr=on&s=cf0,1uqro,3jlr,gpr9,6j9p,rz1,cf1z" >click here</a>.</p>

<p>In order to ensure receipt of future communications from Homestead, please add <a href="mailto:noreply@homesteademail.com">noreply@homesteademail.com</a> to your address book or contacts list.</p>

			  </font></td>
			</tr>
		</table>
	<img src="http://www.uptilt.com/images/mlopen_post.html?rtr=on&siteid=16092&mid=3113988&mlid=165375&uid=08d9d8d737"></body></html>

--=_e6c59829724860ea0be7d945e5442a7b--

Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
We'll take a look.

Thanks

Drew
Photo of Kelly7835

Kelly7835

  • 140 Points 100 badge 2x thumb
Just wondering -- any luck yet?

This conversation is no longer open for comments or replies.