Hello. I have been trying to access my account for a few days now. Should I call Help Desk?

  • 0
  • 1
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive content

No Website Builder Working
Photo of DarrellCallisM5218

DarrellCallisM5218

  • 70 Points

Posted 3 weeks ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 27,858 Points 20k badge 2x thumb
Hi there,

You previously had an account that used the same email address, which is causing this issue. You'll need to update the email on file to one never used on a Homestead account. That will fix the error and you'll be able to choose a design!

This conversation is no longer open for comments or replies.