Has there been an update to e mail? My e mail box is p in the Trash folder no matter how many times I delete them.

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Has there been an update to e mail? My e mail box is acting wonky. Deleted messages are piling up in the Trash folder no matter how many times I delete them. I keep getting messafes my e mail is full and I am not receiving no e mails
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Pamela6010

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Posted 2 weeks ago

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Maria G, Employee

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Hello,

Thank you so much for letting us know of this issue. I have submitted a ticket to resolve this. In the mean time I have added space to allow you to send and receive emails and you should not get the quota error anymore. Once the ticket is resolved, you will be able to delete emails again. Please allow 1-2 business days.
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Pamela6010

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Thank you, Maria!
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Maria G, Employee

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Hello, Thank you for your patience while we worked on this matter. Your mailbox has been fixed. You will now be able to delete the emails in the Trash folder. Please let us know if you have any further issues.
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Pamela6010

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I am able to delete them,  but they still keep coming back in grey.
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Michelle C, Employee

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Hello,
 
I do see the emails showing greyed out but not permanently deleting. I will need to put in a second ticket to get this looked at and resolved. I apologize for the inconvenience and appreciate your patience. 

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