Archived and Closed
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792 Points
- Beyond frustrated
Posted 6 years ago
Drew N, Alum
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262,816 Points
It would also be helpful to have the original message. If you don't want to post it publicly, then let us know and we can send you an email to reply to.
Thanks
Drew
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792 Points
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792 Points
Mike F., Alum
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184,678 Points
Second, If you can not delete emails check the steps here: https://community.homestead.com/homes...
As far as the missing emails from 12/9-12/14... did you have any other computer or device configured to receive emails for this account. If it was set up with a POP3 account it could have removed them from the server.
If those messages are not on another computer or device then we may have to re-open the old zimbra account and manually get them. Do you know approximately how many emails are missing, or is it everything in that date range?
The quickest way to help you may be to just temporarily re-open the account and so you can log in and get the data you need. Would you like us to do that?
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792 Points
Mike F., Alum
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184,678 Points
Also, for any messages that you are not receiving from other senders.... do the senders get any bounce messages when trying to email you?
We'll need those bounce messages to analyze if possible.
Mike F., Alum
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184,678 Points
Mike F., Alum
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184,678 Points
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792 Points
Mike F., Alum
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184,678 Points
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434 Points
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434 Points
1. 02-03-2014 05:20 PM GMT
Message could not be moved to trash folder on server localhost with login cj@gibsonasso.com (user=26, context=1988980696) (IMAP-2034, -525835590-1425704)
2. 02-03-2014 06:33 PM GMT
A severe error occurred. (MSG-1003, -525835590-1797372)
3. 02-03-2014 06:33 PM GMT
No access to mail folder INBOX on server localhost with login cj@gibsonasso.com (user=26, context=1988980696) (IMAP-2003, -525835590-1797371)
4. 02-03-2014 06:33 PM GMT
A severe error occurred. (MSG-1016, -525835590-1797398)
5. 02-03-2014 07:00 PM GMT
A severe error occurred. (MSG-1003, -525835590-1945260)
6. 02-03-2014 07:00 PM GMT
A severe error occurred. (MSG-1003, -525835590-1945261)
7. 02-03-2014 07:00 PM GMT
A severe error occurred. (MSG-1003, -525835590-1945493)
8. 02-03-2014 07:02 PM GMT
A severe error occurred. (MSG-1016, -525835590-1971400)
Date: Mon Feb 03 2014 11:02:43 GMT-0800 (Pacific Standard Time)
Host: https://emailmg.homestead.com/ox6/ox....
Version: 6.22.0 Rev6 (UI), - (Server)
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
Module: mail, View: mail/hsplit/unthreaded, Folder: default0/INBOX, Default folders: contacts=155calendar=154tasks=156eas=true, Landing page: mail, Tree: New, Expert: No, Language: en_US
Loaded modules: calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.mobile.configuration.gui, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
Mike F., Alum
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184,678 Points
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434 Points
Everything else seems stable so I am happy for the most part...I do wish this program had some kind of notifier so I don't always have to keep looking at it and refreshing it to know if I've received a message but I can live with that. At least my messages are coming and going without much delay and I appreciate that. I don't really want to have another program to learn like Outlook or Thunder just for that feature. Carolyn
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434 Points
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520 Points
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110 Points
improve ITS services, we are upgrading YOUR email (you may know
it as Hmail) to a new platform AND TESTING ITS reliability ON YOUR LIVE BUSINESS EMAIL!! AREN'T YOU AS EXCITED AS WE ARE TO SEE IF IT REALLY WORKS!!?
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520 Points
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110 Points
I have to agree with John 5710, I think I will use my waiting time to relocate my website. This has to be the last straw for me in string of disappointments, johnny-come-lately changes, and the deteriorating support.
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350 Points
Mike F., Alum
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184,678 Points
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434 Points
Mike F., Alum
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184,678 Points
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434 Points
Mike F., Alum
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184,678 Points
Once your email account gets converted to the new platform this problem will not persist and you'll be able set it up again.
Mike
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434 Points
Mike F., Alum
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184,678 Points
First, you'll want to make sure you are using the correct configurations depending on which platform you are on. https://community.homestead.com/homes...
Next if everything is configured correctly, but you are still having problems sending or receiving, then please provide us with some details, bounce messages, error messages etc. so that we have something to research.
Thanks
Mike
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520 Points
what is wrong?
Mike F., Alum
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184,678 Points
Mike
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520 Points
Are there any plans to change the new system in the very near future, Thanks
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520 Points
Mike F., Alum
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184,678 Points
https://community.homestead.com/homes...
You can use the web client by typing in "email.yourdomain.com" and sending that way also.
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96 Points
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434 Points
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158 Points
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96 Points
Can you explain why am I getting this message when I can't deliver email?
" Hi. This is the qmail-send program at gproxy5-pub.mail.unifiedlayer.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
:
2607:f8b0:400d:0c02:0000:0000:0000:001a failed after I sent the message.
Remote host said: 550-5.7.1 [2605:dc00:100:2::a5 16] Our system has detected that this
550-5.7.1 message does not meet IPv6 sending guidelines regarding PTR records
550-5.7.1 and authentication. Please review
550-5.7.1 https://support.google.com/mail/?p=ip... for more
550 5.7.1 information. 4si64456038qeq.17 - gsmtp"
Drew N, Alum
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262,816 Points
In your case, this might be on our end, but due to a change in the system of your recipient. This is the first time we have seen this particualr error. It is not possible to predict changes other companies make to their systems. We are looking into what needs to be done to fix it.
Can you tell me the recipient's email address?
Thanks
Drew
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444 Points
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434 Points
Drew N, Alum
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262,816 Points
Drew
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434 Points
My message to a client bounced twice on Friday but went through today and today everything seems to be working well except that almost every time I try to send a message, I get a network error message with an X. But I just keep trying and then after one and sometimes two of those messages, it goes through. So, better today than it has been for a while. Carolyn
Mike F., Alum
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184,678 Points
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434 Points
Big Red X
A network service error has occurred.
Then two boxes to check that say:
Send Error Report and Show Details
I hit OK and then I can send on the second or third try. Carolyn
Mike F., Alum
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184,678 Points
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434 Points
Here is the "show details" info. on e-mail I tried to send. Please note I removed the body of the message since the information is confidential:
A network service error has occurred.
________________________________________
method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-11818://mail11.homesteadmail.com/service/soap/SendMsgRequest:1389121362053:3443cf500ada6c80
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
attach: {
mp: [
0: {
mid: "505847",
part: "2"
}
]
},
e: [
0: {
a: "kristyg1@mindspring.com",
add: "0",
p: "Kristy Gibson",
t: "t"
},
1: {
a: "cj@gibsonasso.com",
p: "Carolyn Johnson",
t: "f"
}
],
idnt: "99883fb1-2ea5-4e80-989c-7d79c87a255f",
irt: {
_content: "<136407675.1902324.1389120896115.JavaM...>"
},
mp: [
0: {
content: {
_content: "Sorry this is a duplicate...didn't look like AOL had the attachment on it? CJ
----- Forwarded Message -----
From: leetiffani@q.com
To: cj@gibsonasso.com
Sent: Tuesday, January 7, 2014 10:54:56 AM
Subject: Referral by Karen from LHH - Kristy Gibson
Hi Kristy,
Tiffani Lee "
},
ct: "text/plain"
}
],
origid: "505847",
rt: "w",
su: {
_content: "Fwd: Referral by Karen from LHH - Kristy Gibson"
}
},
suid: 1389121358446
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "cj@gibsonasso.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 37
},
session: {
_content: 11469244,
id: 11469244
},
userAgent: {
name: "ZimbraWebClient - FF3.0 (Win)",
version: "7.2.0_GA_2669"
}
}
}
Mike F., Alum
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184,678 Points
I've notified the mail admins but this should be a temporary error. If necessary try sending the email again.
Mike
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444 Points
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
:
2607:f8b0:400d:0c02:0000:0000:0000:001a failed after I sent the message.
Remote host said: 550-5.7.1 [2605:dc00:100:2::a5 16] Our system has detected that this
550-5.7.1 message does not meet IPv6 sending guidelines regarding PTR records
550-5.7.1 and authentication. Please review
550-5.7.1 https://support.google.com/mail/?p=ip... for more
550 5.7.1 information. ko6si67206262qeb.9 - gsmtp
--- Enclosed are the original headers of the message.
Drew N, Alum
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262,816 Points
Drew
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444 Points
Drew N, Alum
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262,816 Points
Drew
Drew N, Alum
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262,816 Points
Hi. This is the qmail-send program at gproxy5-pub.mail.unifiedlayer.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
:
2607:f8b0:4002:0c01:0000:0000:0000:000e failed after I sent the message.
Remote host said: 550-5.7.1 [2605:dc00:100:2::a5 16] Our system has detected that this
550-5.7.1 message does not meet IPv6 sending guidelines regarding PTR records
550-5.7.1 and authentication. Please review
550-5.7.1 https://support.google.com/mail/?p=ip... for more
550 5.7.1 information. i24si1985514yhe.6 - gsmtp
--- Enclosed are the original headers of the message.
Let us know if you are able to send now.
Thanks
Drew
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444 Points
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444 Points
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444 Points
Drew N, Alum
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262,816 Points
Drew
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444 Points
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286 Points
Mike F., Alum
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184,678 Points
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444 Points
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