froms not coming to email address

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i have followed all the steps to have the forms come to my email address when they hit submit, but all it dose is open up my email. Can't figure out why its doing this. I click on the form then, more, then advance, then settings then add the email address won't work. Help!
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tnhtradeshows6970

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Posted 3 months ago

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Michelle C, Employee

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Hello,

If it is opening up your email address on submission, what you did was link the submit button to your email address instead of just adding your email to the form settings. I can help get it corrected by setting it to no link. I have submitted a test form so you should be receiving the email notification with "test" in all the fields. 
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tnhtradeshows6970

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aw ok I see, I think. Nothing yet but will keep watching.
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tnhtradeshows6970

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can you help me with this
Verification method:
Domain name provider
Failure reason:
Could not find your domain. Confirm that you provided the correct domain for your property.  I followed the instructions listed by Drew i think yesterday but still not finding the website.


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Michelle C, Employee

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Yes, what is it providing you to use as the verification, is it providing you a CNAME or TXT record?
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tnhtradeshows6970

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ok no form has come in as of yet and went in to take a look
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tnhtradeshows6970

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TXT record
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Michelle C, Employee

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It shows the email address for the submissions are set to tnhtradeshows@gmail.com, is that correct?  I tested it going to my email and the come in fine. Check the junk and spam folders also. 
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Michelle C, Employee

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Perfect, you can add the TXT record from the account https://community.homestead.com/homestead/topics/account-edit-view-dns-records, you may have to allow a few minutes before it can pick that record up. 
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tnhtradeshows6970

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the email should be tradeshowswork@gmail.com  I keep trying to change it but it keeps going back to tnhtradeshows
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tnhtradeshows6970

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also i entered this info yesterday but nothing has happened
TXT Records  Help
Name Value 1. @

v=spf1 ip4:38.113.1.0/24 ip4:38.113.20.0/24 ip4:65.254.224.0/19 ?all

2. @

google-site-verification=ITa5Fus07A2zid2VV8TVUvUqNCtfRUkqlYE8TiI22as

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Michelle C, Employee

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I will update it to that email address and test it again.
I do see that TXT record in the DNs settings, if that is still the same record they are asking you to use, it should be able to verify. 
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Michelle C, Employee

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Do you mind sending a screen shot of the rejection error?
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tnhtradeshows6970

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how did you update the email address?  Is that something that has to be done on your end? 
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Michelle C, Employee

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No, it can be done from you end. Here's the instructions to do so https://community.homestead.com/homestead/topics/websitebuilder-change-the-contact-form-email-address
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Michelle C, Employee

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That error message might be in relation to the spelling of the domain name you entered into the console. Do you mind sending a picture of the way the domain is listed there?
(Edited)
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Michelle C, Employee

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Does it also show ecwshow.com in the google search console?
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tnhtradeshows6970

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ecwshows.com
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Michelle C, Employee

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There is the issue, there is not a s on the end of your domain name. It should reflect ecwshow.com. 
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tnhtradeshows6970

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damn how stupid am I?  thank You Michelle.  So i should go in delete the website listing on google and reenter it?
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Michelle C, Employee

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No worries, it happens often, its a common and easy mistake to make. If you entered it incorrectly, yes, update the google listing so they have correct information. 
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tnhtradeshows6970

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it's verified! thank you so much Michelle!
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Michelle C, Employee

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Awesome!!! You are welcome. Glad we got it figured out. 

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