Free Shipping Code Issue

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  • Updated 1 year ago
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I configured a Free Shipping Coupon and selected all the categories except 1 that it should apply to. Yet, a customer just ordered and got FREE shipping on the very items i did not include. What am i doing wrong?
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Barbara9750

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Posted 1 year ago

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Brian4612, Champion

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Hi Barbara, it sounds like you have a e-commerce store of some sort with Homestead so outside my knowledge and the tech guys will not be in here until Monday morning. Customer support numbers

Customer Service 1 (800) 710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed

You may well have a different customer service number if you do have an e-commerce account Or you could try support via Sales:  1-800-986-0958
(Edited)
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Drew N, Community Manager

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Can you provide the order number please?
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Barbara9750

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Hi Drew! I was hoping you'd be the one to help me ;) it was order #344
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Drew N, Community Manager

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Hi Barbara. I am testing options, but the coupon will apply to any order that has an item from a category that is attached to the coupon.
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Barbara9750

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Yeah, I understook that Drew, but I left batting out of the categories that were selected.

thoughts?

barb
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Barbara9750

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Hey Drew,

Any updates on that shipping coupon issue?

barb
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Drew N, Community Manager

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I am sorry. Bigcommerce told me that the order had at least 1 item on the order that the coupon applied to. If there is one item, then the coupon applies to the entire order. If the order had only items from the category that was excluded, please let me know.
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Barbara9750

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The item was batting only Drew. :(

thanks for staying on this. it is a real issue for me.

barb
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Drew N, Community Manager

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It appears that you have a free shipping option for orders over $55. There was a discount applied to that order, but it still was over $55. No coupon was applied.
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Barbara9750

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Hi Drew, I know that i have free shipping over $55.00-but when you set that up in big commerce you can exclude categories. which I did on batting.

https://store-0ytwg8.mybigcommerce.com/manage/marketing/coupons/7/edit

thanks-they call it a coupon when you are setting it up

barb
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Drew N, Community Manager

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Under the shipping preferences there is a Free shipping where you can limit the free shipping to be over a certain dollar amount. In that configuration you have no way to exclude or include categories. It applies on the the order dollar amount. You can exclude items with a fixed shipping cost, but that is it.

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