Email auto-forwarding not working?

  • 0
  • 11
  • Problem
  • Updated 6 years ago
  • In Progress
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

emails are not forwarding! i am loosing customers
Photo of Jonathan8076


  • 412 Points 250 badge 2x thumb

Posted 7 years ago

  • 0
  • 11
Photo of Mike F.

Mike F., Alum

  • 184,718 Points 100k badge 2x thumb
Official Response
There is one known issue, which affects email forwarding from Hmail accounts to 3rd party email accounts which is being addressed during the migration. If you are having an issue with the auto-forward then this may be the problem. It has to do with the senders domain name possibly having an SPF record which defines which servers are allowed to send email from that domain. This prevents email from their domain to be sent from other servers. The auto-forward retains the original senders address and SPF record. The spam filter identifies our server as an unauthorized server preventing the auto-forward.

As of now, the only resolution we have is to temporarily remove the auto-forward. This is not expected to be a problem on our new platform.

If you have removed the auto-forward and are still having problems, we'll need to collect some more data to investigate the issue. Please visit this link and fill out the online form: http://communityguidelines.homestead....

If all fields are not filled out accurately or some fields are left blank we may not be able to fully troubleshoot the issue.