Forwarded E-Mail Notification are taking 20 + Hours

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Missed some orders yesterday because I never got the notification forwarded to my normal Email address. Never had a problem before and they always came right away.
Just checked the dates and times on my recent emails and they are not being forwarded for hours and hours. One was 20 hours older than the original.

I Hate shipping stuff out late and this is not a full time business but this was never an issue and obviously something has changed and there is a problem on Homesteads ( Zimbra ) End.
Anyone else notice this lately?
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Posted 6 years ago

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cahea

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Today, I had the same problem. In fact, I just started receiving the notifications within the last 30 minutes but the emails have not been forwarded to my other email account yet. But if I log into Zimbra, the original emails are there. Now I realize that I may have already deleted the emails on Zimbra before they could be forwarded. But these emails came earlier in the day...some this morning.
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Mike F., Alum

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We are sorry for the problems some of you are still experiencing. There do seem to be some account specific issues which are affecting some people. For us to be able to research this can you please post any error messages you are getting, and the email address you are sending from, as well as the address you are sending to. Also, let us know if it's just forwarded emails that you are having the problem with, etc.

Also feel free to post any screenshots showing all information, time/date stamps of when messages where, sent, received, forwarded etc.
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Andrea0181

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I thought this issue was fixed on Friday, but still not getting emails to forward from any email setup for seldentrucking.com
Please fix!
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Drew N, Alum

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We are not sure yet where the issue lies. It seems to be a few accounts that we are working on.

Drew
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cahea

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There are not any error messages. This is a forwarding issue. Presently, I have 11 emails in renee@cahea.org that should have been forwarded with a separate notification email to cahea@msn.com. The first email arrived at renee@cahea.org at 4:41 AM.

Normally, this works great. At this time, I have received neither a notification nor the forwarded email. I did go into Zimbra and "manually" forward an email which I did receive.

If it works like it did yesterday, they will all arrive tonight--notifications late afternoon and emails about 9:30 at night.
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Vicki4743

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l not d
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Drew N, Alum

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Ok, you can go ahead and change your password in the Manage my email account and receive. I do indeed see at least a delay in your outgoing. I have enough information to look further.

Drew
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Vicki4743

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i can't get in to change it
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Drew N, Alum

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Looks like a few people having the same problem with all 4 of our email addresses Mike. All under saveajack.com.

No error messages Some not coming through at all and some taking a long long long time.

Please let us know when resolved. Thanks Pat
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Andrea0181

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I too am having this issue. emails that need to filter with seldentrucking.com are not going through
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Arnold4907

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I have a mailing list asobol@randwsoftware.com that on 10/25 from about 12:30 to 1:30 PM PDT either delayed forwarding or never forwarded emails sent to it. I am not sure where the problem is. Here is the internet header of one delayed:
Return-Path:
Received: from cdptpa-mxlb.mail.rr.com ([10.127.255.87])
by cdptpa-imta06.mail.rr.com with ESMTP
id
for ; Fri, 25 Oct 2013 22:02:08 +0000
Return-Path:
X-Cloudmark-Score: 0
X-RR-Connecting-IP: 64.238.147.78
Received: from [64.238.147.78] ([64.238.147.78:59059] helo=acmsmtp01.acm.org)
by cdptpa-iedge06.mail.rr.com (envelope-from )
(ecelerity 2.2.3.46 r()) with ESMTP
id 36/BD-21318-F5AEA625; Fri, 25 Oct 2013 22:02:07 +0000
Received: from psmtp.com
by acmsmtp01.acm.org (ACM Email Forwarding Service) with SMTP id 1201310251802047962
for ; Fri, 25 Oct 2013 18:02:04 -0400
Received: from xmail-pub.bluehost.com ([69.89.16.10]) by na3sys009amx187.postini.com ([74.125.148.10]) with SMTP;
Fri, 25 Oct 2013 15:02:04 PDT
Received: (qmail 15802 invoked by uid 0); 25 Oct 2013 20:08:24 -0000
Received: from unknown (HELO CMOut01) (10.0.90.82)
by xmail.bluehost.com with SMTP; 25 Oct 2013 20:08:24 -0000
Received: from incommingsmtp02.localdomain ([209.157.71.82])
by CMOut01 with
id hY8G1m00N1mWrS901Y8Ljr; Fri, 25 Oct 2013 14:08:23 -0600
X-Authority-Analysis: v=2.1 cv=BddLjNd2 c=1 sm=1 tr=0
a=Eb1r15rcfPRjcp2K58hICg==:117 a=Eb1r15rcfPRjcp2K58hICg==:17 a=f5113yIGAAAA:8
a=gag3q53N8ZkA:10 a=C92cwcnsHf0A:10 a=Cme5B_8B0NwA:10 a=bEwV8q6RAAAA:8
a=ayC55rCoAAAA:8 a=KGjhK52YXX0A:10 a=BmAX92zN7vcA:10 a=DAwyPP_o2Byb1YXLmDAA:9
a=Zr7miEi8wWIA:10 a=cKsnjEOsciEA:10 a=JgjIa7xjCVe7sG4ivG4A:9
a=CjuIK1q_8ugA:10 a=qpnGB1cYaD4A:10 a=S5hLO8lim4wA:10 a=StsgBmbtKiwA:10
a=L0ox6xanhcIA:10 a=08SnQlyyq8kA:10 a=vSca9vzjfkYA:10 a=yMhMjlubAAAA:8
a=SSmOFEACAAAA:8 a=sDi7KDIWsUhOt5I9nnMA:9 a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10
a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10
Received: by incommingsmtp02.localdomain (Postfix, from userid 501)
id 8D4AF108EA7A; Fri, 25 Oct 2013 13:08:19 -0700 (PDT)
X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on incommingsmtp02
X-Spam-Level:
X-Spam-Status: No, score=-1.9 required=5.0 tests=BAYES_00,HTML_MESSAGE,
URIBL_BLOCKED autolearn=unavailable version=3.3.1
Received: from cdptpa-oedge-vip.email.rr.com (cdptpa-outbound-snat.email.rr.com [107.14.166.225])
by incommingsmtp02.localdomain (Postfix) with ESMTP id BE8D9A04A6A
for ; Fri, 25 Oct 2013 13:07:49 -0700 (PDT)
Received: from [76.91.163.17] ([76.91.163.17:60695] helo=ArnoldSobolHP)
by cdptpa-oedge01 (envelope-from )
(ecelerity 3.5.0.35861 r(Momo-dev:tip)) with ESMTP
id 55/16-02506-49FCA625; Fri, 25 Oct 2013 20:07:49 +0000
Reply-To:
From: "Arnold D. Sobol"
To:
Subject: testing email address
Date: Fri, 25 Oct 2013 13:07:42 -0700
Organization: R&W Software
Message-ID:
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0032_01CED183.3082EA10"
X-Mailer: Microsoft Outlook 15.0
Thread-Index: Ac7RvdxsR1L+qolMQju/vJMV7l128g==
Content-Language: en-us
X-Cloudmark-Score: 0
X-pstn-neptune: 0/0/0.00/0
X-pstn-levels: (S:91.00304/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
X-pstn-dkim: 0 skipped:not-enabled
X-pstn-settings: 5 (2.0000:2.0000) s cv gt4 gt3 gt2 gt1 r p m c
X-pstn-addresses: from forward (user good) [3359/140]
X-Brightmail-Tracker: AAAAAA==
X-Brightmail-Tracker: AAAAAA==
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Arnold4907

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1 person on the email list.
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Drew N, Alum

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This was right in the window when we had so many emails spooled in the queue that we know it would be delayed. Are you sure some were never received yesterday or overnight?
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Arnold4907

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Yes, this one was received 3 hours late. At least now I know where the delay is. I am rooting for you to find a way to minimize the recurrence of this.
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Arnold4907

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I just did an inventory and found that by this AM all of the messages were delivered. I checked the system status before you posted the message.
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Drew N, Alum

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Ok, so let us know if you have any trouble from now on. I will collect some details from you and we will see if we can find out why.

Drew
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Adrian1589

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I'm getting my forwarded mail, but it's being delayed by hours.
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Drew N, Alum

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Yesterday we found and fixed a problem with outgoing mail be queued. The problem was resolved on our end and we placed an announcement that it would take approximately 12 hours to completely send that queue.

A possible side effect of that is that with that number of emails going out, the recipient server may also queue the delivery, and slow it down even more.

Drew
Thanks Drew!
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Drew N, Alum

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You are welcome. Be sure to let us know if you have any more issues. We are continuing to tweak the new spam filter, both incoming and outgoing to find an optimal spot.

Drew
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kirk1788

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I'm having trouble receiving emails. I am able to send but not receive. kirk@betterlawnsandlandscaping.com
Thanks in advance
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Drew N, Alum

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Can you log in to your email at mail.homesteadmail.com, using Firefox or Chrome? In the top right you will see your name. Under that is a colored line. If it is red, then your email box is full. If not let me know if I have permission to change your email password and log in to take a look.

Thanks

Drew
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Andrea0181

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It is white not red. You have my permission to change the password for monte@seldentrucking.com
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Andrea0181

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This is happening with all our accounts, not just Monte's... dispatch@... todd@... renee@... specifically.
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Drew N, Alum

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Please try your email again, both sending and receiving messages.

Drew
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Drew N, Alum

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Monte, you will have to update your password.
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Adrian1589

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As of right now I am getting ZERO forwarded mail from my homestead email accounts.
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Drew N, Alum

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Are they getting to your Homestead email?

Can you please provide me the following information of an email sent to the Homestead account.

Sender's email address:
Recipient address:
Date/Time sent:
Subject:

Drew
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Adrian1589

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Email is being received at my homestead email account, and I am able to pull it to my desktop via Windows Mail program. But the Homestead mail server is supposed to forward a copy to another email address (gmail, my cell) and it has stopped. I have had it set up this way for years with no problems until now.
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Adrian1589

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Sounds like what is happening to me. Send me private email please, and I will supply info.

If I had to guess, I would think it's Homestead's outbound spam filter preventing these forwarded messages from going out.
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Drew N, Alum

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Sent to address on file with Homestead
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Adrian1589

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Not received. Please send to adrian7323(AT)att.net
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Drew N, Alum

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That is where I sent it. I will try again.
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Adrian1589

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Email sent.
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cahea

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There has been a slight improvement--I receive the notifcation (delayed) but I almost never receive the actual email. I know with the notifcation, I need to go to Homestead mail to actually get my email. In fact, yesterday, I manually forwarded an email to my MSN email account because I NEEDED the information. Today, I received the notification of my airline checkin email but not the actual email.

STILL a problem.

Attached is the image of the emails I did not receive on Friday but I did receive notification.
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Drew N, Alum

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The sending email issue some of you were experiencing today should be resolved. A new server was brought online yesterday and received requests prematurely. The issue has been corrected and mail that was sent earlier should be delivered.

Drew
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Adrian1589

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Nope, still not receiving some forwarded email. Seems to be sporadic with some coming in immediately, some coming 10-20 hours later, and some forwarded email never arriving. This is happening as of now 1:55PM PST
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Drew N, Alum

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There may be some delay still for messages sent more than 30 minutes ago as the queue clears. The forward might be getting blocked on the recipient end as well.

Drew
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Vicki4743

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Drew it was a mess all day yesterday again. There was about a 6 hour delay receiving forwarded mail, hopefully today will be better.
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Vicki4743

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This is becoming a huge headache to me, I worry I am not getting my email forwarded so I have to keep the Hmail pulled up so not to miss anything. Some things come through and some don't .. Is there going to be a resolution to this problem soon? I sent myself another email this morning to see how long it takes to get it. So far 15 min later and no email.
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Mike F., Alum

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Hi Vicki4743, To help us resolve this issue, will you please visit this thread and complete the online form: https://community.homestead.com/homes...

Thank you!
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Adrian1589

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I had messages from Ebay sent less then 2 minutes ago, and never received. But I have received messages from ebay sporadically over the past few days. So I don't think it's being blocked.
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Drew N, Alum

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Ok, I will keep looking at this, in the mean time, you still can get your email through Zimbra, correct?
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Drew N, Alum

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Is it forwarding to your ATT address?
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Adrian1589

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yes! I just figured that out. Why would it be going to my ATT address? I did find this in the header of the email
(domain of accessthatrock.com does not designate permitted sender hosts)
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Adrian1589

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I checked my gmail account, and should not be blocking anything. Besides, I do sometimes get the forwarded emails at gmail (Including ebay) with a delay of 10-20 hours.
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Adrian1589

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I tried to set up notifications to my gmail account when I receive mail at homestead, but those don't seem to be working either ;^(
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Drew N, Alum

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Gmail might be blocking on a server level. You would not be able to see that. I know it isn't your ideal, but it seems that you can get the email in Hmail, so for now I recommend checking it that way. I am continuing to look at it.
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Adrian1589

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That does not help, if I can't even get notification that I got a email. The whole point is to be able to get my homestead email forwarded so I can still receive my email when I am not at my PC.
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Drew N, Alum

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You can set any device to check Hmail directly. Create IMAP accounts on PC,phone or tablet. I am not saying that your configuration should not work, just that if Google is blocking the forwards at a server level, then we can only ask that they stop. It is up to them to remove the block. You, as a recipient might actually have more sway in this case than we do. You can ask them to whitelist your Hmail address and see if that helps.

The other option is to configure your devices to check Hmail directly.

Drew
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Adrian1589

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Is it possible to have 2 devices retrieving my Hmail directly with both receiving copies of the same Hmail? That is what I need.
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Adrian1589

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I see. I'm first going to try forwarding my hmail to my gmail account when it is received at my desktop using Windows Mail. We'll see if that works.
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Drew N, Alum

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Ok. I know you have had a long day as I have, and I appreciate your working with me to see if we can get to the bottom of this. Thank you, very much.

Drew
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Adrian1589

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Appreciate your help. Will update you with any progress. Please do the same on your end.

Forwarding from my desktop appears to be working, but is not ideal because the PC would have to be on 24/7.
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Drew N, Alum

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I understand, but again, you can have multiple devices check hmail directly and see if that works.

I will say that personally that my preference is that if I send an email to xxxxxx@company.com, I want a reply from someone@company.com, not gmail or yahoo.

Again, what you are doing should be working, so I am not trying to dodge that, just offering my personal opinion about how I like to do online business.

I will continue to work on this issue, but if you would like to discuss other options as well, we can do so.
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Adrian1589

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Totally agree with you. But for the moment I just need it to work, like it used to. And this seems to be the easiest way.
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Adrian1589

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So I have been having my desktop mail program forward copies of my Hmail to my Gmail address. But now Gmail is refusing to accept email from my Hmail address saying it is spam. Now I am getting bombarded with notices of undeliverable mail as the forwarding keeps bouncing the notification back and forth. When is this nightmare going to end?

I've been with Homestead for almost 10 years and have NEVER had problems like this. I just don't understand and am losing patience. This is costing me money and time. Neither of which I have a abundance of at this point.

I just want things to work the way they are supposed to and did until recently.
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Mike F., Alum

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Can you please reply with the following:
• From/To addresses
• Date/Time it was sent
• Subject Line
• Content of the message if we can get it

If you get any bounce/undeliverable messages, please post the entire message here.
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Johnny4057

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The problem is all-inclusive. I can't send emails to anyone. I get the following reply:

This is the mail system at host smtp2.homesteadmail.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system
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Johnny4057

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My email receives but has not been sending message for about 4 days now. captn@claytorlakewatersports.com

Please let me know when I can expect repair?
Thanks,
Johnny
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Mike F., Alum

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In the form you submitted, you didn't provide any recipient addresses, or tell us if you are sending to a list. If you are sending to a list, can you tell us how many addresses are in the list? We are still working on this, so the more information you can provide, the more data we can research. You did not provide us with a copy of a send email so it's hard to say if there is something in the email that is "spam like" and getting you blocked. If you are being blocked every single time then there is probably something consistent on every email perhaps the subject line, or maybe a signature. Try to change the subject line, and/or completely delete your signature or anything that is consistent on each email and see what happens.
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Johnny4057

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Mike, I did reply that i am not able to do any "sending". All of my emails are to individual recipients. Here's one: denisegarrett32@gmail.com that I try repeatedly and it always bounces back. I have sent a copy of the error message to you already (see above). I have attempted to send many emails over the past 3 weeks, with different headings, but they all bounce back. I will try and change my signature but it's the same one I've used for years. Are you able to send an email thru my account yourself?
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Johnny4057

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Here is a copy of a sent email that bounced back.
Josh,

My email has not been sending lately. If you get this please call me.

Johnny Garrett
(540)731-8683
www.claytorlakewatersports.com
www.bikebarnblacksburg.com

----- Original Message -----
From: "Joshua Carroll"
To: "Johnny Garrett (captn@claytorlakewatersports.com)"
Sent: Monday, November 4, 2013 12:24:30 PM
Subject: Guest Lecture

Hi Johnny - just checking to see if we are on for you to come into my Commercial Recreation course on Friday, Nov 15. To talk a little about the challenges, tips, benefits etc. of starting your own commercial enterprise in our field?

I have a parking permit for you too.

Cheers,

Josh
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Johnny4057

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Mike, I tried deleting my signature, which is:
Johnny Garrett
(540)731-8683
www.claytorlakewatersports.com
www.bikebarnblacksburg.com

and they send. I put signature back in and they do not???
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Mike F., Alum

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That means that your signature has been associated is some form with spamy emails. I'll send you a personal email with some more info.

Mike
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cahea

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What is the status on this problem? I thought that it was working but it is not. I receive the notification but the email is not forwarded. I must go to the Homestead website to retrieve the email.
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Mike F., Alum

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Hi Cahea, Sorry for how long it is taking to get this fixed. There is obviously some fine tuning that still needs to be done with our new spam filter. We are now trying to gather as much data as possible to figure out what is causing some legitimate emails to be characterized by spam and being blocked. If you (or anyone else on this thread) is still have problems with forwarding, or sending in general, or are getting any bounce messages, or errors, please fill out the online form on this thread: https://community.homestead.com/homes...

Thank you!
Well its been almost 2 weeks now and the problem is not resolved.
No E Mails being forwarded at all now. Not in my inbox or spam folder at my email at Yahoo.com.
Most will agree that We here have been patient waiting 13 days for this problem to be repaired. But this is becoming a problem and we are missing sales. Its costing us customers and customers = money!!! So its costing us revenue and future revenue.
I have instructed my staff to look into other we hosting sites that will at a minimum keep us informed of a known problem and its status.
When we pay for a product we expect it to work. Of course glitches may happen but
something like this does not take 2 weeks to correct.

Respectfully submitted
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Mike F., Alum

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Have you by any chanced fill out the form on this thread? https://community.homestead.com/homes...

We'll take a look at the data to see if we can tell why you forwards are not going through.
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Aubrey2635

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Homestead/Intuit - this is much more than just a recent isolated issue. I've experienced this same exact problem on several of my Homestead/Zimbra email accounts and I know it's been happening off and on for nearly a year (who knows, maybe more). I've even done several tests to see how long the notification is taking. I've also tried changing the notification email addresses (yahoo, gmail, hotmail, etc), and that doesn't make any difference. This is a problem that needs to be recognized and fixed without bothering us users for screen shots and error messages (which isn't applicable anyway because you must know this problem doesn't produce any error messages). I have to believe this is a problem you guys are fully aware of, but for some reason haven't given it the attention it deserves, and that needs to change. I did two tests today (1:51pm and 6:06pm) using two different notification email addresses. It is now 10:16pm and I still have not received a notification for either of them. This is a problem that's been going on for a very long time and is affecting a LOT of your customers. Is it really that hard to figure this out? Maybe Homestead/Intuit needs to have some serious discussions with Zimbra.
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Drew N, Alum

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You should be receiving an email soon concerning this, but, we are actually beginning the migration of your away from Zimbra to a new platform. The new platform should offer a more stable environment fir our email services. We regret that is has taken so long, but the complexity involved in moving all our our systems off Intuit platforms is enormous.

We are truly sorry that in some ways this has affected some of our customers.

As of September of 2012 we are just Homestead. Intuit is no longer involved with us in any way.

Thanks

Drew
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cahea

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I have a commented a couple of times about this issue, filled out the form, & still having problems. Trying to be patient & wait it out. I am afraid to delete any of my emails. 95% of the time I receive the notification but only 5% do I actually receive the forwarded email to my msn.com email account. So, I must check HMail to actually read my email. Now, I receive an email about my QUOTA limit. Please Homestead...increase our QUOTA limit while we are being patient with you to fix the problems. At one point, I was trying to compare what emails I actually received. But I do not have time to do that.
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Mike F., Alum

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Hi cahea, We've done some pretty extensive research on the situation where some emails do not auto-forward from the Hmail account and those almost always have to do with the senders reputation on the net and if they've been associated with spamming. If they have, they system will not auto-forward those emails to protect the reputation of our servers, as this could impact the ability of all our customers to send email.

As far as the quota's go, this is a very hot topic and increases in quota have been asked for many times. There are not immediate plans to increase quotas at this time, but that may be an option coming in the future. Before we increase quotas, we need to first focus on the remaining upgrades that we are making to our email platform. This thread discusses those details: https://community.homestead.com/homes...

I can not make any promises at this time, but wants the email upgrades are completed, there is a chance that quota may be increased. At minimum, this would be several months. For now, the best thing to do, is periodically log into the Hmail account, and delete any unnecessary emails, and be sure to check the sent folder as that is a place people often forget to delete emails from, Once you delete items in the sent folder, empty the trash, and you'll usually free up enough quota to function normally.

Mike

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