Merged
This conversation has been merged. Please reference the main conversation: Form submission error with Sitebuilder Desktop(Resolved)
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1,738 Points
Posted 3 years ago
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1,738 Points
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1,738 Points
Todd H, Social Media Specialist
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20,854 Points
What is the page with the form so I can take a look?
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1,738 Points
All of them.
Todd H, Social Media Specialist
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20,854 Points
Can you provide me a link to a form example so I can look a bit closer?
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1,738 Points
Todd H, Social Media Specialist
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20,854 Points
The custom forms do not properly submit when the pages are in sub-folders. I copied the page into the root directory, published the page and tested the custom form and it worked then. I have since removed the copy, but for the forms to work as intended, I suggest moving the pages to the root folder.
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1,738 Points
But they have been working fine for years where they are. Why do they need to be changed now?
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1,738 Points
We need the folders organized so we can find everything.
Todd H, Social Media Specialist
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20,854 Points
There has been some recent changes to the form in recent months. I know organizing the directory helps keep the files sorted, however the custom forms will not work if pages are not in the root directory. I certainly apologize for the inconvenience.
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1,738 Points
This just started today? They have been fine just the way they are right now for years. You guys need to fix whatever you changed and not put the onus on your customers.
Drew N, Alum
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262,816 Points
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1,738 Points
? What is this? It takes me to a page that constantly tells me I signed in successfully and that is it.