Forms not working again! Please help!!

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  • Updated 3 years ago
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This conversation has been merged. Please reference the main conversation: Form submission error with Sitebuilder Desktop(Resolved)

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Chad9507

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Posted 3 years ago

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Chad9507

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This is what the page says once you submit a form: (and it is a Homestead page)


Sorry, you have experienced an unexpected server error.

You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.

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Chad9507

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Todd H, Social Media Specialist

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The custom forms do not properly submit when the pages are in sub-folders. I copied the page into the root directory, published the page and tested the custom form and it worked then. I have since removed the copy, but for the forms to work as intended, I suggest moving the pages to the root folder.
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Chad9507

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But they have been working fine for years where they are. Why do they need to be changed now?
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Chad9507

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We need the folders organized so we can find everything.
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Todd H, Social Media Specialist

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There has been some recent changes to the form in recent months. I know organizing the directory helps keep the files sorted, however the custom forms will not work if pages are not in the root directory. I certainly apologize for the inconvenience.
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Chad9507

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This just started today? They have been fine just the way they are right now for years. You guys need to fix whatever you changed and not put the onus on your customers.
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Drew N, Alum

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Chad9507

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? What is this? It takes me to a page that constantly tells me I signed in successfully and that is it.

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