Format of Published Video Does NOT Match Format of Video in Preview Mode

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Two issues: 1) After uploading a video to the Index page, what I'm seeing in Preview (visible, full formatted video in the lower right quadrant) is not what's presenting when the site is Published (a 'sliver' of the video in the lower left quadrant). Can't get anyone on the phone. Waited two passes of 45-min each on Tuesday.  2) The web stats is not functioning for one of my HS hosted sites. Two weeks ago, I called it in; did get someone on the phone this time. Was told that HS is aware of the matter. Is there any plan on resolving this any time soon? We're about to launch our client's social media campaign. She'd like to know how our efforts are paying off.
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Jeremiah3226

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Posted 4 years ago

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William S

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Hello,

It looks like you called and spoke with a representative earlier today. Is the issue resolved? The site and video looks good from our side when I go to needles.homestead.com.
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Ralph the Mouth

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Yes, the problem has been resolved. Thank you. Turns out the web designer had created a second page which he titled HOME. We were uploading the video to the wrong page thinking that was the Index page. The 'sliver' we saw to the left was simply the audio box he had uploaded to the Index page.
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William S

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No problem, glad to hear it was resolved.

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