Form Submission reply problems

  • 0
  • 1
  • Question
  • Updated 7 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hello all...I have the reservation form on website...but when someone fills it out and submits it and i get in email...it is listed as being from homestead and not the person that sent it...so in order to reply to them, i have to copy their email and start a new message and reply that way...but when first started website, i could just click reply and it would go to person's email who filled out...Does anyone know how I can fix this...It is not really a big deal, only takes a little longer to reply...I think Homestead is a great product and would be lost without them..Thanks in advance, Michael
Photo of Shawn2320

Shawn2320

  • 70 Points

Posted 7 years ago

  • 0
  • 1
Photo of Ehsan Zaheer

Ehsan Zaheer

  • 39,954 Points 20k badge 2x thumb
Hi Michael,

As far as I know, anytime someone submits a form it has always been forwarded to you via email from Homestead.

The only time it would show an email from the actual user is if they've clicked on a link that was setup to email your email address specifically.

For example, if you use the pre-made contact form or the custom form tools and submit button, those will always be sent to you from Homestead.

However, if you link some text or a button to an email address, then when a visitor clicks on that link their email client on their computer would automatically launch and pre-fill in the email address specified.

Unfortunately, there is no way to change the address that a form is sent to you from.

I hope this helps clarify, let me know if you have any other questions.

Thanks,
Ehsan

If this post helps, please give a "Star" and complete this survey to rate me.

This conversation is no longer open for comments or replies.