form is stuck in the form manager and won't come through in email.

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  • Updated 3 years ago
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I don't know why this randomly happens, but it is doing it again.
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Chad9507

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Posted 3 years ago

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Drew N, Alum

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What email address is it going to?
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Chad9507

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It is supposed to go to ready@ready-access.com. We've been getting all other forms no problem. It just seems to be this one: http://www.ready-access.com/OrderForms/600Series--Order-Form.html

One came in hours after submission, one was a test that took long time as well, and there is still one more in there that hasn't come through in email.
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Drew N, Alum

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Can you copy/paste the source of the delayed test? I can take a look.
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Chad9507

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It was our own self-test.
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Drew N, Alum

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That's ok, I just need to see the headers.
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Chad9507

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Headers?
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Drew N, Alum

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The source code of the email. If your email is Homestead, then click on the mail and then click the View source button. Copy and paste that.
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Chad9507

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This is from the test one that we submitted and received:

<meta http-equiv="Content-Type" content="text/html; charset=utf-8"><br><pre>A visitor to your Web site has filled out the form located at:
<a href="http://ready-access.net/OrderForms\600Series--Order-Form.html">http://ready-access.net/Order...;
</pre>
<pre><table border="1"> <tr><td><b>Company Name </b></td><td>TEST</td></tr> <tr><td><b>Billing Address  1  </b></td><td>1</td></tr> <tr><td><b>Billing Address  2 </b></td><td>1</td></tr> <tr><td><b>Bill to City</b></td><td>1</td></tr> <tr><td><b>Bill to State Province</b></td><td>1</td></tr> <tr><td><b>Billing Zip Postal Code</b></td><td>1</td></tr> <tr><td><b>Bill to Country </b></td><td>1</td></tr> <tr><td><b>Your Name </b></td><td>1</td></tr> <tr><td><b>Phone</b></td><td>1</td></tr> <tr><td><b>Fax </b></td><td>1</td></tr> <tr><td><b>Email </b></td><td>1</td></tr> <tr><td><b>Ship to</b></td><td></td></tr> <tr><td><b>Ship to Name</b></td><td>1</td></tr> <tr><td><b>Ship to Address  1 </b></td><td>1</td></tr> <tr><td><b>Ship to Address  2 </b></td><td>1</td></tr> <tr><td><b>Ship to City </b></td><td>1</td></tr> <tr><td><b>Ship to State Province</b></td><td>1</td></tr> <tr><td><b>Ship to Zip Postal</b></td><td>1</td></tr> <tr><td><b>Ship to Country</b></td><td>1</td></tr> <tr><td><b>Attention </b></td><td>1</td></tr> <tr><td><b>Ship to Phone</b></td><td>1</td></tr> <tr><td><b>Ship to Fax</b></td><td>1</td></tr> <tr><td><b>Ship to Email</b></td><td>1</td></tr> <tr><td><b>Notice</b></td><td></td></tr> <tr><td><b>Job Name</b></td><td>1</td></tr> <tr><td><b>Install Adress</b></td><td>1</td></tr> <tr><td><b>Install Address  2 </b></td><td>1</td></tr> <tr><td><b>Purchase Order  </b></td><td>1</td></tr> <tr><td><b>Delivery Date</b></td><td>1</td></tr> <tr><td><b>Freight Carrier</b></td><td>1</td></tr> <tr><td><b>Additional Comments</b></td><td>1</td></tr> <tr><td><b>Quantity</b></td><td>1</td></tr> <tr><td><b>Mode of Operation </b></td><td>Manual Open/Self Closing</td></tr> <tr><td><b>Size </b></td><td>47-1/2&quot;W x 43-1/2&quot;H (19&quot;W x 36&quot;H service opening)</td></tr> <tr><td><b>Color </b></td><td>Clear Anodized</td></tr> <tr><td><b>Opening Direction </b></td><td>Left to Right from outside view</td></tr> <tr><td><b>Glazing</b></td><td>Smash &amp; Grab (Impact Resistant)</td></tr> <tr><td><b>Option 1 </b></td><td></td></tr> <tr><td><b>Option 2 </b></td><td></td></tr> <tr><td><b>Option 3 </b></td><td></td></tr> <tr><td><b>AA100 option 1 </b></td><td></td></tr> <tr><td><b>AA100 Option 2 </b></td><td></td></tr> <tr><td><b>Specify Custom </b></td><td>1</td></tr> <tr><td><b>Price</b></td><td>1</td></tr> <tr><td><b>Payment Type</b></td><td>Net 30 Terms (pending credit approval)</td></tr> <tr><td><b>Authorization</b></td><td>I hereby acknowledge all information is correct and would like to proceed with the above order as it is described. </td></tr></table></pre>

<br>

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<pre>Regards,
The Homestead Team
</pre>
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Chad9507

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We did just received the form that was submitted almost 2 hours ago.
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Drew N, Alum

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I just looked up your domain and it appears your email service is with Outlook.com. I am having our logs look at to make sure the message is going out right away, but you may want to have MS looking as well.

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