Fonts not displaying

  • 0
  • 2
  • Question
  • Updated 2 months ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Have you folks had some recent issues with your fonts? The reason I ask is, when using for example the "Daniel" font, it displayed as a different font on several test systems where it had previously displayed just fine. There was not an issue on the mobile version, only the desktop version.

Thinking it might be a cross-platform issue I replaced all of the "Daniel" text using a different font that appeared correctly on all of the systems I use for testing. Now I am wondering if it is (or was) an issue on your side of things. Are these fonts embedded somehow to work on a variety of systems/browsers? This is using the new web builder by the way.
Photo of gravelroads333305

gravelroads333305

  • 560 Points 500 badge 2x thumb

Posted 3 months ago

  • 0
  • 2
Photo of Drew N

Drew N, Community Manager

  • 255,642 Points 100k badge 2x thumb
Yes, we are aware of the issue and it is being worked on. Thank you for checking with us.
Photo of gravelroads333305

gravelroads333305

  • 560 Points 500 badge 2x thumb
Ok...thanks much. Actually ran a test page, and it appears to be working fine at this time.

Is there a portion of this community that is dedicated to support actually posting issues such as this that they are currently working on? I don't mean every little issue, but something like this that might cause someone to edit their website thinking they had a local issue when in fact it was on your end.

If it doesn't exist, just a suggestion. Might be a first place to look option for folks with issues.
Photo of Drew N

Drew N, Community Manager

  • 255,642 Points 100k badge 2x thumb
I usually create an announcement. It was not widely reported and chose not to for this issue, as they did see the problem and decide to "hot fix" it, which they did this morning. I will reevaluate the process for deciding this. They way you state it, I now believe I should have posted an announcement.
Photo of ellen5688

ellen5688

  • 92 Points 75 badge 2x thumb
This issue seems to be on going. I have had to change my fonts twice due to them displaying differently than what I originally set them as
Photo of Drew N

Drew N, Community Manager

  • 255,642 Points 100k badge 2x thumb
There was an issue a while ago, that was resolved. Are you seeing this on all pages and all text boxes? Or is it limited to a page or text box. What font are you using and what does it change to?
Photo of ellen5688

ellen5688

  • 92 Points 75 badge 2x thumb
It seems to be all of the heading text boxes, not any of the paragraph text boxes. When this first happened I was using "loved by the king" and now it's "bad script" but the weird thing is, when I click on the text box the font name reads the correct name but the font isn't actually that
Photo of Drew N

Drew N, Community Manager

  • 255,642 Points 100k badge 2x thumb
Ok. Let me see what i can find on this.

This conversation is no longer open for comments or replies.