Fixing the Website Builder 404 error

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Some of you might come across the error that can happen with Website Builder sites. It looks like this:




If you see this, have no fear. This is an easy fix.



Step 1: Log out of Website Builder. Everywhere. This fix will not work if the builder is still open anywhere.



Step 2: Log into your Homestead account at homestead.com  and click on Websites Manager



Step 3: Choose the site that is experiencing the error from your list of sites (if you have more than one) and click "Rename"






Step 4: Type a "1" at the end of your site name. (You can then, immediately, delete the "1" if you prefer that to not be in your site name. It doesn't matter), click the yellow button that says "Check Availability", then click "Save"


















Step 5: Go re-publish and enjoy your functional published site!
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Homestead FAQ, Employee

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Posted 1 year ago

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themieleman, Champion

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Carlos3004

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Yes, I tried that already and it did not work. I called tech support and the rep could not fix the problem either. Looks like an issue on your end. The rep escalated this matter onward. Now I have no functioning website desktop or mobile. 
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Brian2557

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I am trying to follow the instructions, but the screenshots do not match what I am seeing.  Also, how does one "log out" of Website Builder?  The only thing I can see is to click on the menu at the top left, click on account home at the bottom, and then log out from there.  Am I missing something?
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Elyzabeth , Official Rep

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Hello,

Your website is working, so you either already got these instructions to work or you don't need to do them.
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Roxanne0451

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I have tried this fix and is still not working
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Todd H, Social Media Specialist

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I see that you have spoken with support, were they able to help resolve your question?
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C4986

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It did not work...now I have 2 pages coming up Error 404
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Elyzabeth , Official Rep

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You are using Sitebuilder Plus, not WebsiteBuilder, so these instructions wouldn't apply to you.
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Elyzabeth , Official Rep

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Your issue is that you need to fix the links in the navigation menu on your site. I suggest you browser for the page, not try to manually type the name in
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Forest4174

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This reply was created from a merged topic originally titled Site is down. Cannot do business.

Website pennduidefense.com is not loading.  As this is the primary means of retaining my services, this is not good.   It appears that all traffic yesterday was from France.  I don't operate in France.  HELP!
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Elyzabeth , Official Rep

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Hello,

Please follow these instructions to resolve this error
Will Homestead be charging another set up fee for the name changes?
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Elyzabeth , Official Rep

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Hello,

No because it is not creating another site, just updating the name of the current one.
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Sean1031

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It works Well Now Thanks

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david6287

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Doesn't work. You've posted this response everywhere and it just doesn't work.
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Michelle C, Employee

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Hello David6287, 

Is there something I can help with?
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tina4680

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This reply was created from a merged topic originally titled Getting a 404 file not found message on new domain..

Getting a 404 file not found message on new domain. http://www.mandalaridgeretreats.com/ Tried to rename home to index. Not sure what I'm doing wrong. Thanks for any help/guidance.
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Kendall5578

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I am having the same issue on my new page InnovativeRVservice.com, I have followed your instructions at the top of this post and still get the same results. Can you point me in a direction to fix this?
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Michelle C, Employee

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Hello,

I do not see a website built and published yet for the site connected to innovativervservice.com. You will see a page not found until something is published. 
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Kendall5578

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Interesting, I made a home page and have published it.
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Michelle C, Employee

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When you were building, do you know if you were using Sitebuilder plus or the new software, WebsiteBuilder? 
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Kendall5578

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Site builder it what it says. Same one I’ve always used.

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Michelle C, Employee

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Thank you, I see this content built in sitebuilder, is this similar to what you built? 

(Edited)
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Kendall5578

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As a start yes.
On the about for the site builder it shows version 1 (.net) built at 2014-09-09 13:22
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Michelle C, Employee

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Got it, thanks. The 404 error was due to the incorrect DNS settings. I got the DNS pointed to Sitebuilder and you will be able to build and publish what you have in Sitebuilder Desktop going forward. You will need to allow some time for the changes to the DNS to propagate and show the site.
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Kendall5578

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Awesome!! Thank you so much. The homestead team is always great to work with and help.
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Michelle C, Employee

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You are very welcome.

I do also want to mention that going forward with your Homestead account, any new websites will need to be added in WebsiteBuilder from logging in at Homestead.com and selecting add new website.
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Victoria1555

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This reply was created from a merged topic originally titled Homesteadcloud domain showing... not the one I have purchased. How do I get my re....

I have just spend months creating a new website for my business... and purchased a domain name to go with it. When I go in to edit I choose the domain which shows as www.nibblesandsipstours.com but when I published it still showed it was publishing as www.nibblesandsipstours.homesteadcloud.com and when I search online I just get an error message for my actual domain. My deadline to have this up and going is tomorrow... how can I fix this? I also want to point my old domain to this new one and don't want to have any issues with that!
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Sheli or Kevin6559

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I just uploaded my new page - rebuilding it using the website builder from using the sitebuilder - and I switched the domain to use the new one.  I don't get a 404 error page, instead I get this : 
www.wayupinalaska.com
This website is hosted and managed by Homestead.
You can build your own website at homestead.com.


how would I go about fixing it ? Thank you :)
(Edited)