Extremely important domain information

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  • Updated 3 months ago
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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.



2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team
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Drew N, Alum

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Posted 6 years ago

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Michael7910

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This reply was created from a merged topic originally titled
my website is suddenly not working!.


It is just not showing up when I went to go look. Some old images came. also i heard my email is not getting through!
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Drew N, Alum

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It looks like ICANN has suspended your domain.  Follow the instructions above and it will be reactivated.

Drew
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Dave1379

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This reply was created from a merged topic originally titled
Malware problem.


If I try to view my website, Avast is triggering a malware problem. Says connection was reset and gives this. URL:Mal. I am using Firefox and have done a computer scan with no infected files. Website is www.heavymetalresource.com
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IT isn't suspended by us.  ICANN has suspended it.  It is most likely due to a defunct email address on your domain.  Follow the instructions above and it should send you an email to verify.

Drew
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Dave1379

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Okay, I have that updated. That was the problem. So far I haven't seen a verify email however.
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Dave1379

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Okay, email showed and has now been verified. How long does it take for the domain to work again?
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Dave1379

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Okay Drew, thanks for your help. It was almost instantly. Website is active again! Have a great day!
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Drew N, Alum

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Perfect. You have a great day as well!
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mrabouissam5603

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This reply was created from a merged topic originally titled
I can't access to my site?? why??.


people can't get to my site
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Drew N, Alum

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Your domain is suspended.  Please follow the instructions above.

Thank you
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erica6078

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This reply was created from a merged topic originally titled
Email not sending nor receiving right now 11:24PM EST.
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Drew N, Alum

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Hi Erica6078,

You will need to read this topic and update the information.  You will receive an email asking you to verify the domain information.  Once done, it may take up to an hour to reactivate.

Thanks

Drew
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erica6078

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The single notification method could be better, I login to homestead and associated email accounts all the time :( could have been a flag somewhere...thanks.
I suppose all the emails were bounced? I also checked outage status page...somewhere let people know other than finding out this way :(
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Hello Erica6078,

Unfortunately, when ICANN suspends a domain, the DNS records are set such that mail will bounce.  We are sorry for the inconvenience.

Drew
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This reply was created from a merged topic originally titled
My Website is not loading, says site not found.


When I try to visit my site I get unable to access site - site may not exist

for www.duffysdc.com
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Make sure to look in your spam folder.  It shouldn't take long for the mail to come.

Drew
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andy5085

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Thanks,  I am having some issues with IPower, they are saying they are having a technical issue and can't change my info and will get back to me within 24 hours.
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Drew N, Alum

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I am sorry about that, unfortunately, you will have to wait until they resolve their issue. 

Drew
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andy5085

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thank you
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Drew N, Alum

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You're welcome
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This reply was created from a merged topic originally titled
My site is down the last few weeks..why?.


My website is no longer live, when I got to www.davidlynchwriter.com there is no site there. I don't know how long it is down but its at least 2 weeks. My credit card is still being charged
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Good morning david2201, 

Your domain has been suspended by ICANN.  You will need to update the contact information and then verify the domain.

Thanks

Drew
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I just updated my email address in the domain contact section, unfortunately I hadn't checked my old email account in months and it must have been shut down. How do I verify the domain? 
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david2201

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I verified the domain. How long before the website is back up?
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Drew N, Alum

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It will usually happen within an hour, but can, in rare cases be up to 48 hours.

Thanks

Drew
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Michele3460

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This reply was created from a merged topic originally titled
ACCOUNT NOT WORKING.


My email account hasn't rcv'd any new emails in a while, I just noticed, and my website says it is "unavailable"...?? My payments are up-to-date. Please help a.s.a.p.
www.panes-of-art.com
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Drew N, Alum

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Good morning Michele3460,

You will need to verify the domain, per the instructions above.

Thanks

Drew
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Jimmy2282

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This reply was created from a merged topic originally titled
my websites did not display in internet browser.


www.ashleya.com
www.willsconsultancy.com/

this are the websites that did not display in internet explorer, I tried to clear cache and cookies,
the problems persist, can anyone help?
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Drew N, Alum

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Good morning Jimmy2282,

Both domains were suspended by ICANN.  You will need to verify them per the instructions above.

Thanks

Drew
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Teri0144

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This reply was created from a merged topic originally titled
Server cannot be found. Anybody else have this issue..
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Drew N, Alum

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Hi Teri0144,

You will need to update the contact information and verify the domain.  It can then take up to 48 hours, but will usually be back up within an hour.

Drew
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Michele3460

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Resolved. Thank you. :)
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Drew N, Alum

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You're welcome
This reply was created from a merged topic originally titled
Cannot Validate...link is an endless loop...no email!.


My site and mail are not working as of yesterday.  The link to validate my domain is an endless loop back to the same page.   What do I need to do to resolve this?
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Good morning Michael Banjo Man Brown,

I am sorry, I wasn't on a computer to merge this last night.  Follow these instructions and you can verify the domain.

Thanks

Drew
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Drew N, Alum

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You must have an email address you can currently access to do this successfully.
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Linda8685

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This reply was created from a merged topic originally titled
My web site is down. Anybody else having this issue?.


Web site down
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You're very welcome!  Employees are here in the community 7 days a week, so you can get support on the weekend.

Drew
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Linda8685

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Oh thank you.  Didn't realize that. That works just fine for me.
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Drew N, Alum

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Glad to hear it
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Linda8685

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My site is back up! Good Karma all around. I learned a couple new things today and because of you Drew, I will now come to the community first if I ever have a question or issue going foward. Great Customer Service.
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Drew N, Alum

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Excellent! We are happy to help.
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Emerald0558

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This reply was created from a merged topic originally titled
why does my website say unavailble on the internet.


why isn't my website showing up on the internet.  When I type in my web address it says it is unavailable.  Can someone help me with this please
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Drew N, Alum

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Sorry, it was suspended originally on August 4th, so it has been less than 2 weeks.

Drew
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Emerald0558

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How often will I need to do this.  And again thank you for your help.   
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Drew N, Alum

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Only if you de-activate the email on the domain.  Periodically you will receive an email that asks you to look over the information.  If you receive the email, then you shouldn't have to worry.  It is only if your email address no longer exists and bounces the message back. 

Always keep this contact information up to date.

Drew
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Emerald0558

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Thank you.  
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Drew N, Alum

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You're welcome
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Tina6897

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This reply was created from a merged topic originally titled
Not able to open website.


When I try to view my website online I get this message:
Sorry, We could not find www.bc-labradoodles.com

I am getting calls from others who can not open it either.
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Drew N, Alum

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Hi Tina6897,

Your domain is suspended. You will need to follow the above instructions to reactivate it.

Thanks

Drew
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Katie 7535

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This reply was created from a merged topic originally titled
My site www.dunritestockandstables.com will not load.


seeing the following error message Error code: DNS_PROBE_FINISHED_NXDOMAIN when I try to view the site
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Your domain has been suspended by ICANN.  Please follow the steps above to verify the domain and it will come back online.  It will usually take less than an hour, but can possibly take up to 48 hours.

Drew
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Annette2797

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This reply was created from a merged topic originally titled
My website is not working. It states "server not found"..
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Annette2797

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Hi, I adjusted something on my editor and account information to trigger a new verification email, but nothing has arrived.  It has been over an hour since I did this and nothing has arrived.  I have checked the spam file and everything and the email address is correct.  Please advise on how I can get my website working again.  Thank you.
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Hi Annette2797,

Look at the Official response above.  You need to change the information on the domain, not the Homestead account.  Go  to the domain manager as shown in the picture.

So far, the registrar is showing no change.

Drew
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Annette2797

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Ok.  I changed it within the domain....that should resolve the issue, hopefully. Thank you for your help.  I will let you know if it does not work.  (I'll wait the amount of time you suggested after receiving the verification email and etc.) 
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Drew N, Alum

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I see an email went to plushskincare@gmail.com, but haven't yet seen  that you verified the new email address. Keep a watch in your gmail for that verification.
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Drew N, Alum

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I now see the domain as unsuspended, so it will be just a matter of time.  Hopefully a short time.

Drew
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lee2276

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This reply was created from a merged topic originally titled
search engines can't find my site.


I've had two sites on one account for years-suddenly one of them can't be found by Google etc., yet when I visit Homestead, its there, and I have re-published it, to no avail--Lee
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Drew N, Alum

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monicatidwell.com has been suspended by ICANN.  Please verify the domain per the instructions above. 

Drew
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Annette2797

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I verified it and the website is now active again.  Thank you for your help. 
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Drew N, Alum

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Fantastic!  You're welcome
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Edward4714

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Drew N, Alum

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Hi Edward4714,

You will need to read this topic and follow the instructions, as your domain has been suspended by ICANN.  Verify the domain as per the instructions above.  Make sure to read the official response at the top as well.  Once verified, it will take up to 48 hours to re-activate, though it normally occurs within 1 hour.

Thanks

Drew
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Jack5576

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This reply was created from a merged topic originally titled
My website seems to have disappeared from the internet but my account is current..


My website www.jacklewislaw.com does not come up with either Google or Yahoo. 
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Hi Jane1903,  We realize this is an inconvenience for many people, but since this is enforced by ICANN there isn't really any alternative at this time.

Mike
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Jane1903

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Sorry, but this is an unacceptable response. (I know you're only delivering the message.)

But "inconvenient" doesn't begin to express the frustration when you find out from customers/viewers of your web site that it's disappeared.

Please provide me with a direct contact to pursue this issue. Homestead seems to have insulated themselves from customer comments and I'm not going to desist.

This is a policy and policies can be changed. Continuing to accept monthly payments when service is suspended is outrageous. There are many points where emails can be changed and there should be a tie-in not just on a clients profile (where ICANN seems to only focus). This is electronic media at its basic principle.

Thanks again for your response, but I need to pursue this issue. I'm surprised the members haven't mutinied.


Jane

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If this is something you wish to pursue, you may want to contact ICANN direct.  I think the main reason that you have not seen an uprising from customers is that it is not just a Homestead policy.  This affects hundreds of registrars and their customers.  The link I've provided to ICANN may be beneficial.  https://www.icann.org/resources/pages/contact-verification-2013-05-03-en


Mike
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Jane1903

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Mike,

Thank you.

I will pursue this. I don't care whose policy it is. To suspend a website for verification of one's profile when payments remain current (and expected), is just plain wrong.


Jane Atkinson.

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You're welcome.
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Barb5944

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This reply was created from a merged topic originally titled
HELP-website is not online!!.


Our website has disappeared! I cannot get in touch with Homestead directly. I have never had that problem. Has anyone had this problem of website disappearing?
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Hi Barb5944,

Unfortunately this is too common, since ICANN began requiring domain verification.  Please follow the steps above to verify.  Make sure you look at the official response to confirm where you need to update the information.

Thanks

Drew
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Troy1157

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This reply was created from a merged topic originally titled
"this page cannot be displayed" Any ideas???.


When I try to look at my website, it comes up as unavailable. Ican see my site through Homestead, and I can publish it, but still says "this page cannot be displayed" Any ideas???
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Drew N, Alum

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Hi Troy1157,

Your domain is suspended by ICANN.  You must verify the domain contact
information and update incorrect entries.  The email address is the most
important.  Then you will need to respond to an email by clicking on a
link.  Your domain will reactivate within 48 hours.  Make sure you look
at the Official response in this topic to see where to go to update.

Thanks

Drew
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Marc9472

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This reply was created from a merged topic originally titled
I have not received emails nor have my emails been received since 8/29/14..


On Aug. 29, 2014 at 1:31 pm EST a colleague notified me that they received a "Delivery Status Notification (Failure)" response for an email sent to my email address: shanna@coasttocoastpropertycorp.com
I then did a test email from another email address to shanna@coasttocoastpropertycorp.com and received a similar notice stating: "Delivery Status Notification (Failure) - Delivery to the following recipient failed permanently: shanna@coasttocoastpropertycorp.com
Technical details of permanent failure: DNS Error: Domain name not found"
I have done other test emails since then, including emails sent from shanna@coasttocoastpropertycorp.com. No emails have been received.

If you need to contact me at an email address, please use my temporary email: shannactc@gmail.com
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Drew N, Alum

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You will need to verify your domain to get it reactivated.  Follow the steps above and be sure to look at the official response above.

Thanks

Drew
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Nancy5019

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This reply was created from a merged topic originally titled
My website is not available online for some reason. My domain is up to date and not due to expire until December. What is the problem?.


My website is not available online for some reason. My domain is up to date and not due to expire until December of 2014. What is the problem?
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Hi Nancy5019,

Your domain is suspended as per the above explanation.  I see you have updated the information, but when a domain is suspended, email for that domain will not work either, so you will not be able to receive the email verification message.  You will need to add a gmail address or something that you are currently able to check.  Once you update, you should receive a message asking to verify within an hour or two.  When you click on the link and it confirms you verified, then it will re-activate the domain.  It can take up to 48 hours to be available again, but in most cases, is working within 1 hour.

Thanks

Drew
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Mike5225

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This reply was created from a merged topic originally titled
Why won't my webpage open, it keeps giving me an error that it can't find the site?.
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Drew N, Alum

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Hi Mike5225,

You need to verify your domain as above to get it re-activated.  Make sure you look at the official response to change rthe contact information.

Thanks

Drew
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This reply was created from a merged topic originally titled
I tried to renew my domain name and it says it is asscociated with another website.


I don't recall getting the email mentioned by others saying I need to renew my domain name. Now I tried to follow the instructions and it says that domain name is associated with another web site. I don't think it is.
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Drew N, Alum

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Hi Maureen5555,

Do you have access to maureens********d@yahoo.com?  That is the address it would have gone to.  If you do and the message is not in the spam filter, you will need to follow these instructions to update the address to a different one that currently works.  Then you should look for the verification email.

Thanks

Drew
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Raymond8017

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This reply was created from a merged topic originally titled
Domain problem.


My domain www.oneeyedgypsy.com isnt going to my website. Why? Its worked for years. I have another domain that is working www.raywhitlock.com. Can someone tell me whats going wrong?
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Drew N, Alum

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Hi Raymond,

The domain oneeyedgypsy.com, is suspended by ICANN.  You will need to verify the information as described in this topic.

Thanks

Drew

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