Extremely important domain information

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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.



2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team
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Drew N, Alum

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Posted 6 years ago

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canseone6022

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This reply was created from a merged topic originally titled
my web site doesnt exist no more ,,,i even did my paynment already.


problem



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Drew N, Alum

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You must verify your domain.  It is currently suspended.
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Denny7963

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This reply was created from a merged topic originally titled
no email.


Suddenly can't send or receive email. Is there any customer support here?
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Drew N, Alum

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Your domain is suspended.  You must verify it.

Drew
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Linda5191

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I updated the domain website yesterday 5/10/14, it was working then and appears to be working now 8 am 5/11. I received the verification email and thought I verified.   what else do I need to do?  thank you very much.
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Drew N, Alum

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You are good to go.  The domain is unsuspended.  Make sure to keep that domain contact info current as ICANN will want to verify you information annually.
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Steven4134

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This reply was created from a merged topic originally titled
Help, my website is unavailable! It can't be found with IE or Chrome..
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Drew N, Alum

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You changed the account email address, not the domain email.  They are different.  You need to edit the contact info for the domain.  Click the "domains" tab on the left and edit the contact info there.

Drew
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Steven4134

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Thanks!

Didn't know that.

I updated the contact info in domain. Can I unlock it now myself?

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Drew N, Alum

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You should shortly receive the verification email.  Once you click on the link and it says you have verified, then the domain will reactivate automatically.  It can take up to 48 hours, but usually it will be within 2 hours.  Unfortunately, there is nothing that can be done to speed it along.

Drew
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Steven4134

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Everything is back to normal.

Thanks!

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Drew N, Alum

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Great!
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Tamika6143

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This reply was created from a merged topic originally titled
Not receiving email..


I have not received emails sent to me after about midday on Saturday, May 10, 2014. Strangely enough on Friday and Saturday I received many (3 or more) of the exactly email that was only sent once to me. Pleas fix ASAP!!! This is costing me money as I am sure it is costing many of your clients, both big and small businesses.
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Drew N, Alum

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There are no problems with mail.  Your domain is suspended.  Please follow the instructions in this topic.

Drew
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Obonyo2640

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This reply was created from a merged topic originally titled
i cant get to my web site.


i can not get to my web site 
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Drew N, Alum

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Please update your domain email address
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Tamika6143

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Hello Drew,
I am trying here to post my question.  I updated my contact info, and my website seems to be running now even though I haven't received the verification email as of yet.  Will I receive the emails that where sent to me over the past day and half while my domain was suspended?  This is for my makeitdiamond.com domain. Thanks.
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You have already verified the email with another domain so it will not be necessary to do it again.  Everything is fine now, but no, unfortunately you will not receive those emails.  When ICANN suspends the domain, they remove the DNS records from your domain.  This means the Internet doesn't know where to look for email or website services.  The sender of any messages while you were suspended would likely have received an undeliverable message back.

Drew
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Tamika6143

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Okay.  That is really disappointing because when updated the info before, I assumed that the online chat representative took care of all my domains as I have many with you all.  Oh well, nothing can be done now, but it is upsetting because many of the emails I was expecting where from new people signing up for a fundraiser event I am organizing for a charity I work with.  I am an event planner.  Hopefully they at least got an undeliverable  message and will resend.  Thank you for your help.
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Drew N, Alum

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You're welcome and I am sorry that the messages can not be recovered.

Drew
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Ana Landis7540

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This reply was created from a merged topic originally titled
HELP! I am a novice tech girl. PAGE CAN'T BE DISPLAYED. Please help, I need my website to be visible this weekend especially! :).


HELP! I am a novice tech girl. My account is up to date and my site says it is published, but when I type in my site, it says: PAGE CAN'T BE DISPLAYED. Please help, I need my website to be visible this weekend especially! :)
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Hi Ana Landis7540,

Follow the instructions above to verify your domain name.  You must change the domain contact info to an email you can currently access.  Within a few minutes of making the change, you should receive an email asking you to confirm the changes.  You must do this.  Once you click on the email link, and the systems says you are verified, then your domain will be unsuspended.  Usually it will take about an hour to come back, but unfortunately, there is a slim chance that it can take anywhere up to 48 hours.

Let us know if you have any questions.

Drew
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Carol Berg

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This reply was created from a merged topic originally titled
Unable to get to website.


I am unable to go to our website using a browser...any browser. I have asked others to try, and they are unable to get there either. I need help fast. The website is:
http://www.wabashfirstumc.org
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Lissette9539

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I already did that. And still not showing!
my website is www.torrederefugio.org
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Lissette9539

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Thanks is fixed! 

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Drew N, Alum

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Excellent.  I was just looking to see what was up. 

Thanks for the follow up.

Drew
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Carol Berg

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Mine is fixed as well. I thought when I changed my email address on my account, that it would be changed everywhere it needed to be changed. I discovered the error of my thinking.  A friend on a forum I am on called me to tell me what was wrong and what I needed to do and where. After that, it was easy going. The website is working well!
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Glad to hear it.
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Nicole6773

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This reply was created from a merged topic originally titled
site is down.


I can't find my website.  I've tried several browsers.  It appears that the site is down.  What do I do?
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Hi Nicole6773,

Follow the instructions above.  Your domain is suspended.  You will need to verify the domain.

Drew
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Rich9464

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This reply was created from a merged topic originally titled
Server down?.


I have a webpage through homestead (but with a custom domain name) and I currently can't access it.  Is their server down (May 25, 2pmEST)?
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Hi Rich9464,

Follow the instructions above.  Your domain is suspended.  You will need to verify the domain.

Drew

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Jimmy1232

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This reply was created from a merged topic originally titled
Three days now, seriously?.


Hi my domain was put into client hold until I updated my contact information.
Let me first start by saying: I was never emailed about this and after two days of domain not pointing anywhere I started a chat which the lady had informed me I needed to update my information (she did this for me) than an email would be sent to confirm this (done) she says it should be unlocked in 24 hourrs..

im still waiting
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I bought the domain from homestead; I pay you monthly for something I can pay $12/year for. As far as I see it you're responsible for all actions taken on my domain and the support behind it.
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Jimmy1232,  I realize this is frustrating, but, if you read the previous posts, we did not lock your domain. This is something done by the registrar. Also, all website hosting companies must comply with a higher  authority (ICANN) and we do not make the laws.  To resolve this you must contact them at compliance@opensrs.net  as instructed above.

Thank you.
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Jimmy1232

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I'm sorry and I have to contact them why? I pay you $12/month for this. No way.
You email them and find  the problem.
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Jimmy1232

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I will NOT contact "YOUR" registrants for you.
Also as a "Social Media Specialist" why are you  taking care of this?
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Mike F., Alum

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As stated above, we have already tried to contact them on your behalf but, this is a matter that requires your direct interaction.
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Jim4391

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This reply was created from a merged topic originally titled
error 502.


need my site up and running the other sites all work but this one don't
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Drew N, Alum

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Jim4391, your domain is suspended and you will need to follow the instructions above to verify your contact information.

Thanks

Drew
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Obonyo2640

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This reply was created from a merged topic originally titled
my web luo-socialforum.org is been down for 3 weeks yet i have'nt from you despite taking your payements.


very upset indeed
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Drew N, Alum

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Hello,

Your domain was suspended.  You must follow the instructions to update your contact information on the domain and then verify the information.  Your site will not work until you do this.

Thanks

Drew
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Amber3244

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This reply was created from a merged topic originally titled
Site is currently down. No nameservers found at parent nameserver error.


Site has been down since late last night. Error showing up on leafdns.com = No nameservers found at parent nameserver error. 

When visiting the site directly, no error code shows up. It does not load. Contacted WPengine through their 24/7 support and they directed me to the issue being DNS related from Homestead. We did not make any changes to the DNS settings to cause the error. Some quick weekend support would be stellar.

http://www.1sun4all.com 
Domain through homestead >
CDN through Cloudflare >
Hosting through WPengine
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Drew N, Alum

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Your domain name is suspended.  The contact email on your domain is amberarchangel@comcast.com.  You need to update that per the instructions above to an email that you can currently access.  You will receive an email at the new address asking you to verify.  Once you do that, the domain will reactivate.  It can take up to 24 hours, but usually works within 30 minutes or so.

Thanks

Drew

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Robin4479

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This reply was created from a merged topic originally titled
Web page not coming up.


Anybody else having issues with your web site not coming up? Internet is working fine but every time I try to visit my page it says
Internet Explorer cannot display the web page
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Drew N, Alum

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Hi, Robin4479

I am sorry, but your domain is suspended.  You will need to update the contact information per the instructions above.  Then verify it.

Thanks

Drew
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Mainak9835

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This reply was created from a merged topic originally titled
Need some help about my domain- can't access it on the net and at my wit's end.


My domain is mainakdhar.com, linked to mainakdhar.homestead.com. For the past week or so, I just can't access my domain on any web browser. I read through the other similar discussions in the Homestead community- and no, I didn't get any domain verification mails from Icann, and when I try and update contact info on Homestead's Domain Manager, I keep getting a Sever Error. Hope someone at Homestead can help....
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Drew N, Alum

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Amber3244,

I will be around most of the day.  At least until 4pm MDT.

Drew
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Mainak9835

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Thanks so much, Drew. Can you update it to dhar.mainak@gmail.com
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Drew N, Alum

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It should be updated.  Check your gmail for the verification request.  The problem was that there also needs to be something in the state and postal code.

Drew
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Mainak9835

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Hi Drew, thanks for the quick help. Verified it by following the email link. Anything else I need to do?
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Drew N, Alum

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You're welcome.  Nope.  I have confirmed that you were successful.  It can take up to 48 hours for it to come back online, but most commonly, it is within an hour.

Drew
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Jesse6411

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This reply was created from a merged topic originally titled
Not happy with these services at the moment.


Any time I want to go to the Domains listings, I'm redirected to the My Account / Payment Method window....and I'm also not able to upgrade to Business Plus. Very frustrating.
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Drew N, Alum

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Hi Jesse6411, It seems each domain had a different problem.  I correct the one I can correct.  The other, the .org domain is suspended.  Please try changing the email address on that domain to a different one.  You must currently have access to this mailbox.  Verify the domain.

Thanks

Drew
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Heidi1717

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This reply was created from a merged topic originally titled
My email has not been receiving mail for the past two days..


I am using the Open X-change server to check email (heidi@heidilight.com), have never had a problem since switching over. But for the last two days I have not received any mail. Incoming mail gets rejected & sent back to the sender. Not good for business. Please help!!!
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Drew N, Alum

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Hello Heidi1717,

Please follow the steps above to verify your domain name.

Thanks

Drew
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Debbie8724

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This reply was created from a merged topic originally titled
Why won't my website come up, redirects to strange page..


My first website still comes up, but my new website is not working.  It redirects to another page.  This site is very important right now, as I have people trying to access it.  My phone is continually ringing, they want to know why it's not available.  There is a deadline on this website of August 5 that they need the info for. 
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Drew N, Alum

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Hello Debbie8724,

Unfortunately, your domain was suspended as you didn't verify the contact information.  Follow the instructions above.  Take a look at the official response with the image if you aren't sure where to go.

Thanks

Drew
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George7467

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This reply was created from a merged topic originally titled
Is Homestead.com website currently down??? I have been unable to access it, or any of my homestead websites, since yesterday afternoon..


Is the Homestead.com website currently down??? I have been unable to access it, or any of my homestead websites, since yesterday afternoon.
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Drew N, Alum

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Jo Ann0384,

Your domain is suspended.  You will need to verify your domain per the instructions above.

Thanks

Drew
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Jo Ann0384

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Hey guys,
have searched thru the community and found this thread about my problem and really appreciate it...I have updated the domain info.  should I be getting an email from ICANN?  My website disappeared from the internet sometime this week.  It was all good on sunday...my website is www.laidbackracing.com 
(Edited)
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Drew N, Alum

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Great.  Let us know.  It shouldn't take more than 30 minutes to receive the email.

Drew
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Jo Ann0384

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got the email and did what it told me to do...now how long before my site is back on line?  thanks so much for all your help
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Mike F., Alum

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It will usually start working in about 30 minutes or less. If for some reason it doesn't let us know and then we can look at other
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Jo Ann0384

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thanks it worked 

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Drew N, Alum

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Fantastic!
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bajacondo

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This reply was created from a merged topic originally titled
Why am I getting this message...


Why am I getting this message..The following error was encountered while trying to retrieve the URL: http://www.lagunavista57.com/ Unable to determine IP address from host name www.lagunavista57.com The DNS server returned: Name Error: The domain name does not exist.  Have had this site for many years.
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Drew N, Alum

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Hi bajacondo

Your domain is suspended.  You will need to follow the instructions above to resolve it.

Drew
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lbfarley-1

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This reply was created from a merged topic originally titled
My website is missing! When I type in the web address I get a message that webpage is not available..


My website is missing! When I type in the web address I get a message that webpage is not available. When I search on my company name, the results shows y website as one of the items, but when I click on it, I get that same message. What in the heck is going on, Homestead???
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Drew N, Alum

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Good morning lbfarley-1

ICANN has suspended your domain.  You will need to follow the above steps to verify it.  Once verified, it can take up to 24 hours to reactivate, but usually it will be within an hour.

Thanks

Drew
This reply was created from a merged topic originally titled
My website has been inaccessible since yesterday7/11 !! ScienceProfOnline.com.


This is the second time this has happened in a year. I am getting "Server not found" and "502 bad gateway" messages.  I can't get support from Homestead on the weekend, and  I am losing revenue every minute my site is down. In addition, my students, who rely on this site, can't access any of their course materials until the site is back up,  and have no way to get the problem fixed until Monday. VERY FRUSTRATED AND DISSATISFIED AT THE MOMENT!!!!!!
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Drew N, Alum

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We are here to help on the weekends.  Your domain has been suspended.  Follow the instructions in this topic and it will be restored.

Thanks

Drew
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Paula5191

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This reply was created from a merged topic originally titled
Domain suspended despite paying for it..


I see now that there was some type of email sent out asking people to validate their domains which I never received that I know of. Now my domain is suspended even though I'm paying for it. Please help.

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Drew N, Alum

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Hello, you probably have a defunct email address on the domain.  ICANN requires email to go to the admin contact email on the domain.  Follow the instructions above and put a functional email on the domain contact info and then verify the domain.  It will be reactivated.

Drew
I was able to figure that out. Thanks for your prompt reply. The issue is now resolved.
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Drew N, Alum

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Excellent.  And remember that employees are here 7 days a week in the community.  You can speak with us, but we are here to help.

Have a fantastic weekend!

Drew

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