Extremely important domain information

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  • Updated 5 months ago
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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.



2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team
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Drew N, Alum

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Posted 6 years ago

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Drew N, Alum

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Bruce1564, Your account and domain contact information is different. Your domain is suspended and requires verification. This is new this year. The email sent to you went to the address on the domain, as required by ICANN. This mail went on January 26th to bwarner@interlink-cafe.com. The email bounced back to the registrar. I assume you no longer have that address. Once bounced your domain is considered unverified and the send you 5 more email over 15 days. Then your domain is suspended.

You must log in and update your domain contact information to an email you currently have access to.


We are trying to assist you, but you must do this, as this type of communication is only allowed to be done through the email address in the domain contact information.
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Drew N, Alum

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Good morning maria5345,

I see you received the email and your domain is unsuspended.

Thanks

Drew
I am also having the same problem.  Updated the contact info.  Received the verification.  Got the contact data has been verified.  Tried it again and then it said it was already verified.  Still the website is down for hcmannrealty.com.  My credit card was charged on 3/1.  HELP!!!
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Drew N, Alum

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Unfortunately, once you verify the domain, it can take up to 48 hours to reactivate everything. It looks like it should be online within that time.
Thank you.  It is active now.  Not sure why it didn't work 7 days ago.
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I have never seen it take that long. There must have been an issue at the registrar, but I am glad to hear it is going now.

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