Extremely important domain information

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  • Updated 3 weeks ago
  • (Edited)
Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.


2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.


If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team
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Drew N, Community Manager

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Posted 5 years ago

  • 13
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Michael6216

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This reply was created from a merged topic originally titled Some of my Whois information is incorrect how do I change it ?.
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Elyzabeth , Official Rep

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Hello Michael6216
This article has instructions for changing domain contact info.
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Lee9402

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This reply was created from a merged topic originally titled Broken Domain Address.

For several years, I used the domain address www.LeeCarverWriter.com, which was created through Homestead. That address isn't working, but it does if I add "homestead" to the address. Why is this? Can I get it back?
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Elyzabeth , Official Rep

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Hello Lee9402
Your domain is on clienthold. The instructions in this post will help you get this fixed. Let me know if you have any questions.
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Patricia8118

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My domain is not on hold but it says it is prohibited - I followed the steps for a domain on Hold but it did not change the status

what else do I need to do?

Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited

Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited

trish.navarro@gmail.com





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Elyzabeth , Official Rep

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Hello Patricia8118
If your domain has that status, it is pretty typical. This just means your domain is locked where it is, which is the status a domain should be in unless you are trying to transfer your domain. Are you trying to transfer your domain?
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Katie7793

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This reply was created from a merged topic originally titled This site can’t be reached www.edodgephotography.com’s server IP address could no....

Can't do business if my sites are all of the sudden down...
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Elyzabeth , Official Rep

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Hello Katie7793

It looks like your domain is on client hold. The instructions to resolve this are in this article.
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Diamond5380

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This reply was created from a merged topic originally titled why is my website not showing when I put the search bar.

Please help!!!!!!!!!!! I published my website but it will not pull up when the website address is entered into the search bar, www.diamondkeysrealtyagents.com
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Elyzabeth , Official Rep

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Hello Diamond5380

This domain is on client hold. Please view the instructions and information above to fix this.
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TJ6817

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This reply was created from a merged topic originally titled I have not done anything with the site for a while. getting back to it. get messa....

I am not a computer wiz. built site it was active. Have not been active in site for a while still kept the site. now tying to get the site current and tried to publish changes and it won't and all I get is need to activate. activate what?
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Elyzabeth , Official Rep

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Hello TJ6817

I can see that your domain is on client hold. Please scroll up to the article above for more information and instructions to fix this.
This reply was created from a merged topic originally titled Support.

Published site not live. Account is paid in full and was live since recent payment. 
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Elyzabeth , Official Rep

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Hello nativecommunityactioncouncil6907

Your domain is in a status called client hold. Please scroll up for instructions to resolve this.
This reply was created from a merged topic originally titled published site wont show up.
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cheryl9926

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This reply was created from a merged topic originally titled My website sweetcypressranchtwins.com is not showing up..

Blank white page. What gives?
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Ken7283

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This reply was created from a merged topic originally titled WEBSITE HAS BEEN DOWN FOR 5 DAYS!!!!!!.

I pay more for this site - BillionaireAddresses.com - than any other site I own, yet it is down half the time. When is it going to be FIXED this time?????? Just look at my stats to see when it went down. Wondering why I had no visitors!

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tim0802

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This reply was created from a merged topic originally titled My website's homepage (www.aagrichmond.com) will not load..

This Site can't be reached
Server IP address could not be found
Err_Name_Not_Resolved
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bakermediation3783

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This reply was created from a merged topic originally titled Temp page is gone and now I can't publish.

I placed a temporary page after setting up. Now that I have some time to really get this going, I found that the page that I had put in place is gone and not associated with my domain. I created a new one and associated it with the domain and I still get nothing when I hit the homesteadcloud site and my own domain.
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Todd H, Social Media Specialist

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Hi bakermediation3783, it looks like the domain has been temporarily suspended. A verification email has been sent to your email, please check that and confirm registration. If an email does not arrive, please log into your Homestead account and update the contact information to get the domain back up and working again.
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Uvaldo1829

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This reply was created from a merged topic originally titled I am not getting emails. Customers are telling me their emails to me are being re....

My website has also been taken offline. My payments are current. Not sure what is happening. Missing out on business.
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twiggy

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hello - I was told to contact the community to renew my domains.... the-staffrom.com and tsrcanada.com - please note these need to be renewed ASAP and one is over due. please email lisa@the-staffroom.com to advise...thanks!
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Elyzabeth , Official Rep

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Hello,

I will set your domains to auto-renew. Your account is not current right now, and having your account past due does turn off the auto-renew feature of your domain. Please make sure that the billing information is correct on your account.
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twiggy

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just updated it thx
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kanesmw5537

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This reply was created from a merged topic originally titled server not responding.

I am not able to load my website as it says 'Server Not Found'
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Elyzabeth , Official Rep

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Hello,

You domain is on a suspended status called clienthold. Please follow the instructions above to resolve this issue.