Extremely important domain information

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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.



2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team
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Posted 6 years ago

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brigantinebear6827

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This reply was created from a merged topic originally titled
the site will not load.


www.brigantinepolarbears.com is getting a server error message
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Good morning, please follow these instructions to verify your domain name.

Thanks

Drew
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dru9848

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This reply was created from a merged topic originally titled
why is my websight not working at all.
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You will need to verify your domain information to resolve this.
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dru9848

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how do I verify ?


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Hi dru9848,

It looks like you contacted a chat representative.  Did you get this resolved?

Thanks

Drew
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This reply was created from a merged topic originally titled
Unable to receive emails.


I have been unable to received emails for a little over two days now. The emails are being returned to the sender. Email accounts in question are tim@newcenturycsa.com and newcenturycsa@newcenturycsa.com.
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Hi Tim3853,

Your domain has been suspended by ICANN.  Please follow the instructions above to verify the contact information and the domain will be reactivated.

Thanks

Drew
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This reply was created from a merged topic originally titled
Website down for the past few days, what's up?.


I can't seem to find anywhere to access Homestead support. My website, http://art-and-portraits-by-margaret.com, has been down for several days. This is my busy time of year and I sure don't need this site to be inaccessible, especially as much as I have to pay for it! Does anyone know what is up or where I can contact Support?
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Hi Margaret6651,

Your domain has been suspended by ICANN.  Please follow the instructions above to verify the domain information.  Make sure to look at the official response as well to ensure you change the information in the right spot.

Thanks

Drew
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Margaret6651

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Thank you Drew, however my domain provider is Homestead. I changed my email address several years back and Homestead did not send the info to ICANN because I see it is still my old address.
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Margaret6651

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I have my website back now Drew, thank you very much. :)
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Glad to hear it!
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Margaret6651

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I was not thanking Homestead, nor INTUIT.  I was thanking Drew specifically.
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You're welcome Margaret6651
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Mitzi6136

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This reply was created from a merged topic originally titled
Our website is not showing up..


Our website is not showing up. I don't see a problem from looking at our account. Everything is paid. I published the site again but no luck. Please help? Thank you!
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Hi Mitzi6136,

Both berryroadfamilydentistry.com and mitzirobertsdds.com are suspended.  Please verify them per the instructions above.  You must use an email address that you can currently check.

Thank you

Drew
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Mitzi6136

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Thank you!
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Drew N, Alum

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You're welcome!
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Seeta2387

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This reply was created from a merged topic originally titled
my site cannot be found with its current url!.
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Hi Seeta2387,

Your domain is suspended.  Follow these instructions to verify the domain.

Thanks

Drew
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muskyangler5322

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This reply was created from a merged topic originally titled
Need help getting my web site back up and running ASAP please.


I have updated my email address to a current one today, but I apparently missed the memo about the Domain change? How do I get my web site back up and running? Please walk me through this, thanks!
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Drew N, Alum

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Follow these instructions to verify the domain.
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jihadabduljami4209

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This reply was created from a merged topic originally titled
Paid my bill 48 hours ago, website still not online!!! www.nine17financial.com.. help asap!!!.


Paid my bill 48 hours ago, website still not online!!! www.nine17financial.com.. help asap!!! 
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Hi jihadabduljami4209,

You will need to verify the domain information per the instructions above.

Thanks

Drew
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Andrew4490

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This reply was created from a merged topic originally titled
cannot access my website by domain name why?.


my sub domain replaced my main domain name when created, I've deleted the sub, but I still cannot use the main domain name to enter the website by my address bar why?
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Good morning Andrew4490,

You will need to verify the domain contact information per the above and the official response.  Your domain will then be reactivated.

Drew
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John7800

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This reply was created from a merged topic originally titled
Web site wont load..


When trying to go to sainthelenchamber.net page defaults to charter seach.
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Follow the instructions above to verify your domain.  Once verified, it will usually reactivate within 1 hour, but can take as long as 48 hours.

Thanks

Drew
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Warren9293

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This reply was created from a merged topic originally titled
My website cannot be found, when I type the address: www.posttimereport.com.


My website has been down and cannot be found when typing in the address: www.posttimereport.com.  I have tried re-publishing, but still no site.
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Hi Warren9293,

Please foolow these instructions to verify your domain.

Thanks

Drew
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This reply was created from a merged topic originally titled
Googlebot can't access your site.


"Over the last 24 hours, Googlebot encountered 8 errors while attempting to retrieve DNS information for your site. The overall error rate for DNS queries for your site is 100.0%." When I try to load my site the server can't be found,
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Hi libertylanesranch3799,

You will need to follow the instructions above to verify your domain.

Thanks

Drew
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LoriJean

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Thank you. The email was incorrect. I corrected it, but how will I verify if the original email was wrong?
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You should receive an email shortly at the gmail address with intructions to verify the domain.

Drew
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Jonathan6741

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This reply was created from a merged topic originally titled
websites shut down..


all of my websites are not functioning, my credit card does need updated however the next payment is not till Oct 11, 2014. My websites have not been active for a week. email jonhusson@frontier.com
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Good morning Jonathan6741,

2 of your 4 domains are suspended.  Follow the instructions in this topic to verify the domains, and they will be reactivated.  The other 2 seem to be working fine.  Are you seeing something different?

Thanks

Drew
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This reply was created from a merged topic originally titled
restoredoll.com website is down I need help!!!!.


My website is down restoredoll.com help
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Hi Kathy2626,

Follow these instructions to verify your domain name and it will be reactivated.

Thanks

Drew
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Gerald0455

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This reply was created from a merged topic originally titled
My web page is Not Available Help!.


When I try to open my web page I get a message that the web page is not available.
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Hi Gerald0455,

You will need to verify the domain per these instructions.

Drew
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Andrea1322

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This reply was created from a merged topic originally titled my website is not loading when i search for it.

when I type in my website name it does not come up
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You will need to verify your domain to have it reactivated.  Follow the instructions in this topic.

Thanks

Drew
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Paul9536

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This reply was created from a merged topic originally titled Website and email are down.

I guess your servers are down but I ely onthe website and the email for my business
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Hi Paul9536,

The servers are not down.  Your domain is suspended and will need to be verified per the instructions above.

Drew
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Tom9124

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This reply was created from a merged topic originally titled Email Down Since 10/18/14.

Servers Rejecting Emails - - Open-Xchange.  I've had clients calling all morning that their emails are being rejected.  IS ANYONE WORKING ON THIS?
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Hi Tom9124,

The problem is with your domain, not the email.  You will need to follow these instructions to verify the domain.

Thanks

Drew
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Mike1347

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This reply was created from a merged topic originally titled I cannot send or received mail from my email accounts as of 10/17/2014.

I have been trying to access my email accounts from homestead since Friday, October 17. I am getting the following error message: cannot send mail. A copy has been placed in your outbox. the recipient, my email address, was rejected by the server.
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Hi Mike1347,

When I looked at your domain before, the fact it was suspended had not yet propagted to my search.  You will need to verify the domain, per the instructions above.

Drew
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Tazma3448

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This reply was created from a merged topic originally titled I edited my website and my domain address changed..

When I edited and published my website it changed my domain. My original domain is www.quintynnehillfarm.com. I want to keep that. It changed to www.QuintynneHillFarm.homestead.com. I don't want to change.
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Hi Tazma3448,

Your domain was suspended by ICANN.  You will need to verify your contact information according to the instructions in this topic.  Once you receive the email and verify, the domain will be reactivated.  Full service is usually restore within an hour, but can take up to as much as 48 hours.

Thanks

Drew
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Tazma3448

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This reply was created from a merged topic originally titled Website is still down!.

All of my contact information was correct, but I made a change to see if that would help.  I have not received an email confirming my verification.  I have been with Homestead FOREVER.  My website had been up until I edited it yesterday.  That is when I got the message that I had an issue with my domain.  REALLY want this resolved!!
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Hi Tazma3448,

There has been no change to your domain contact information.  Please read the official response. It should be right under the posted topic.  It will show you were to edit the contact information.

Thanks

Drew
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Tazma3448

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So, I put in a different email that I NEVER use.  We'll see if that works.  Then I will change it back to my original email. 
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Drew N, Alum

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I still see no change in the email.  Below is a picture of where you should be going.

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Tazma3448

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OK...now I got it!  Hope this worked!!  :)
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The email was sent to a wildblue address.  Make sure you look in spam if you don't see it.
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Tazma3448

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Yippee!!  I got my verification email!!  Whew!!!
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You are unsuspended.  Normally everything will be back up within 1 hour, but unfortunately, it can take up to 48 hours, but the process has begun.

Drew
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Tazma3448

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Any idea how long it may take for the website to be back online?
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Tazma3448

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Thanks!
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Haha.  I answered even before you asked. :)
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You're welcome
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So, if Homestead made a subdomain when I edited, will the original domain come back up along with the edited info and without the Homestead.com address? 
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Yes.  Actually that sub domain has always been a valid address.  It is just overshadowed by the domain name. All your edits should be there and the URL will simply go back to the domain name.

Drew
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Tazma3448

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Oh good!  I'm not very techy, so that will make it easy.  I knew I could open the sub domain and see my website with the edits, but I really hoped I wouldn't have to change my original website address.  OK....feeling relieved!  Now, just patience for the 'work' to come through! 
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That's it.  We'll hope for sooner rather than later.
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Tazma3448

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Website not up yet!  :(    BUT, we aren't at 48 hours; just 17.
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Sorry about that.  Unfortuantely, it can't be expedited.  It just happens.

Drew
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Tazma3448

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Very frustrating!!!  Still not online!  Hate that I had edited my website. I was online until I did that.  Interesting!  :(  
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Tazma3448,

It had nothing to do with you editing the site. That is simply a coincidence.  The verification process just happened to hit you at the time you were editing.  I will look into this further if it still isn't up after the 48 hours have passed.  I am sorry it is taking so long.  I have confirmed again that the suspension has been lifted, so it is apparently still propagating.

Drew
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Looks to be working now Tazma3448

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