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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.
If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.
When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.
If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.
If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.
This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.
View the screenshots below to see how to update the information.
1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.
2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save
3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.
If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.
Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.
Thank you from
Your Homestead Support Team
If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.
When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.
If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.
If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.
This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.
View the screenshots below to see how to update the information.
1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.
2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save
3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.
If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.
Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.
Thank you from
Your Homestead Support Team
Drew N, Alum
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262,816 Points
Posted 6 years ago
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80 Points
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92 Points
This reply was created from a merged topic originally titled
why is my websight not working at all.
why is my websight not working at all.
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110 Points
This reply was created from a merged topic originally titled
Unable to receive emails.
I have been unable to received emails for a little over two days now. The emails are being returned to the sender. Email accounts in question are tim@newcenturycsa.com and newcenturycsa@newcenturycsa.com.
Unable to receive emails.
I have been unable to received emails for a little over two days now. The emails are being returned to the sender. Email accounts in question are tim@newcenturycsa.com and newcenturycsa@newcenturycsa.com.
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274 Points
This reply was created from a merged topic originally titled
Website down for the past few days, what's up?.
I can't seem to find anywhere to access Homestead support. My website, http://art-and-portraits-by-margaret.com, has been down for several days. This is my busy time of year and I sure don't need this site to be inaccessible, especially as much as I have to pay for it! Does anyone know what is up or where I can contact Support?
Website down for the past few days, what's up?.
I can't seem to find anywhere to access Homestead support. My website, http://art-and-portraits-by-margaret.com, has been down for several days. This is my busy time of year and I sure don't need this site to be inaccessible, especially as much as I have to pay for it! Does anyone know what is up or where I can contact Support?
Drew N, Alum
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262,816 Points
Hi Margaret6651,
Your domain has been suspended by ICANN. Please follow the instructions above to verify the domain information. Make sure to look at the official response as well to ensure you change the information in the right spot.
Thanks
Drew
Your domain has been suspended by ICANN. Please follow the instructions above to verify the domain information. Make sure to look at the official response as well to ensure you change the information in the right spot.
Thanks
Drew
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274 Points
Thank you Drew, however my domain provider is Homestead. I changed my email address several years back and Homestead did not send the info to ICANN because I see it is still my old address.
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274 Points
I have my website back now Drew, thank you very much. :)
Drew N, Alum
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262,816 Points
Glad to hear it!
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274 Points
I was not thanking Homestead, nor INTUIT. I was thanking Drew specifically.
Drew N, Alum
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262,816 Points
You're welcome Margaret6651
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90 Points
This reply was created from a merged topic originally titled
Our website is not showing up..
Our website is not showing up. I don't see a problem from looking at our account. Everything is paid. I published the site again but no luck. Please help? Thank you!
Our website is not showing up..
Our website is not showing up. I don't see a problem from looking at our account. Everything is paid. I published the site again but no luck. Please help? Thank you!
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122 Points
This reply was created from a merged topic originally titled
my site cannot be found with its current url!.
my site cannot be found with its current url!.
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110 Points
This reply was created from a merged topic originally titled
Need help getting my web site back up and running ASAP please.
I have updated my email address to a current one today, but I apparently missed the memo about the Domain change? How do I get my web site back up and running? Please walk me through this, thanks!
Need help getting my web site back up and running ASAP please.
I have updated my email address to a current one today, but I apparently missed the memo about the Domain change? How do I get my web site back up and running? Please walk me through this, thanks!
Drew N, Alum
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262,816 Points
Follow these instructions to verify the domain.
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258 Points
This reply was created from a merged topic originally titled
Paid my bill 48 hours ago, website still not online!!! www.nine17financial.com.. help asap!!!.
Paid my bill 48 hours ago, website still not online!!! www.nine17financial.com.. help asap!!!
Paid my bill 48 hours ago, website still not online!!! www.nine17financial.com.. help asap!!!.
Paid my bill 48 hours ago, website still not online!!! www.nine17financial.com.. help asap!!!
Drew N, Alum
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262,816 Points
Hi jihadabduljami4209,
You will need to verify the domain information per the instructions above.
Thanks
Drew
You will need to verify the domain information per the instructions above.
Thanks
Drew
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80 Points
This reply was created from a merged topic originally titled
cannot access my website by domain name why?.
my sub domain replaced my main domain name when created, I've deleted the sub, but I still cannot use the main domain name to enter the website by my address bar why?
cannot access my website by domain name why?.
my sub domain replaced my main domain name when created, I've deleted the sub, but I still cannot use the main domain name to enter the website by my address bar why?
Drew N, Alum
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262,816 Points
Good morning Andrew4490,
You will need to verify the domain contact information per the above and the official response. Your domain will then be reactivated.
Drew
You will need to verify the domain contact information per the above and the official response. Your domain will then be reactivated.
Drew
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80 Points
This reply was created from a merged topic originally titled
Web site wont load..
When trying to go to sainthelenchamber.net page defaults to charter seach.
Web site wont load..
When trying to go to sainthelenchamber.net page defaults to charter seach.
Drew N, Alum
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262,816 Points
Follow the instructions above to verify your domain. Once verified, it will usually reactivate within 1 hour, but can take as long as 48 hours.
Thanks
Drew
Thanks
Drew
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84 Points
This reply was created from a merged topic originally titled
My website cannot be found, when I type the address: www.posttimereport.com.
My website has been down and cannot be found when typing in the address: www.posttimereport.com. I have tried re-publishing, but still no site.
My website cannot be found, when I type the address: www.posttimereport.com.
My website has been down and cannot be found when typing in the address: www.posttimereport.com. I have tried re-publishing, but still no site.
Drew N, Alum
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262,816 Points
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480 Points
This reply was created from a merged topic originally titled
Googlebot can't access your site.
"Over the last 24 hours, Googlebot encountered 8 errors while attempting to retrieve DNS information for your site. The overall error rate for DNS queries for your site is 100.0%." When I try to load my site the server can't be found,
Googlebot can't access your site.
"Over the last 24 hours, Googlebot encountered 8 errors while attempting to retrieve DNS information for your site. The overall error rate for DNS queries for your site is 100.0%." When I try to load my site the server can't be found,
Drew N, Alum
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262,816 Points
Hi libertylanesranch3799,
You will need to follow the instructions above to verify your domain.
Thanks
Drew
You will need to follow the instructions above to verify your domain.
Thanks
Drew
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480 Points
Thank you. The email was incorrect. I corrected it, but how will I verify if the original email was wrong?
Drew N, Alum
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262,816 Points
You should receive an email shortly at the gmail address with intructions to verify the domain.
Drew
Drew
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80 Points
Drew N, Alum
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262,816 Points
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90 Points
This reply was created from a merged topic originally titled
restoredoll.com website is down I need help!!!!.
My website is down restoredoll.com help
restoredoll.com website is down I need help!!!!.
My website is down restoredoll.com help
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80 Points
This reply was created from a merged topic originally titled
My web page is Not Available Help!.
When I try to open my web page I get a message that the web page is not available.
My web page is Not Available Help!.
When I try to open my web page I get a message that the web page is not available.
Drew N, Alum
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262,816 Points
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80 Points
This reply was created from a merged topic originally titled my website is not loading when i search for it.
when I type in my website name it does not come up
when I type in my website name it does not come up
Drew N, Alum
-
262,816 Points
You will need to verify your domain to have it reactivated. Follow the instructions in this topic.
Thanks
Drew
Thanks
Drew
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80 Points
This reply was created from a merged topic originally titled Website and email are down.
I guess your servers are down but I ely onthe website and the email for my business
I guess your servers are down but I ely onthe website and the email for my business
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522 Points
This reply was created from a merged topic originally titled Email Down Since 10/18/14.
Servers Rejecting Emails - - Open-Xchange. I've had clients calling all morning that their emails are being rejected. IS ANYONE WORKING ON THIS?
Servers Rejecting Emails - - Open-Xchange. I've had clients calling all morning that their emails are being rejected. IS ANYONE WORKING ON THIS?
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90 Points
This reply was created from a merged topic originally titled I cannot send or received mail from my email accounts as of 10/17/2014.
I have been trying to access my email accounts from homestead since Friday, October 17. I am getting the following error message: cannot send mail. A copy has been placed in your outbox. the recipient, my email address, was rejected by the server.
I have been trying to access my email accounts from homestead since Friday, October 17. I am getting the following error message: cannot send mail. A copy has been placed in your outbox. the recipient, my email address, was rejected by the server.
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210 Points
This reply was created from a merged topic originally titled I edited my website and my domain address changed..
When I edited and published my website it changed my domain. My original domain is www.quintynnehillfarm.com. I want to keep that. It changed to www.QuintynneHillFarm.homestead.com. I don't want to change.
When I edited and published my website it changed my domain. My original domain is www.quintynnehillfarm.com. I want to keep that. It changed to www.QuintynneHillFarm.homestead.com. I don't want to change.
Drew N, Alum
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262,816 Points
Hi Tazma3448,
Your domain was suspended by ICANN. You will need to verify your contact information according to the instructions in this topic. Once you receive the email and verify, the domain will be reactivated. Full service is usually restore within an hour, but can take up to as much as 48 hours.
Thanks
Drew
Your domain was suspended by ICANN. You will need to verify your contact information according to the instructions in this topic. Once you receive the email and verify, the domain will be reactivated. Full service is usually restore within an hour, but can take up to as much as 48 hours.
Thanks
Drew
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210 Points
This reply was created from a merged topic originally titled Website is still down!.
All of my contact information was correct, but I made a change to see if that would help. I have not received an email confirming my verification. I have been with Homestead FOREVER. My website had been up until I edited it yesterday. That is when I got the message that I had an issue with my domain. REALLY want this resolved!!
All of my contact information was correct, but I made a change to see if that would help. I have not received an email confirming my verification. I have been with Homestead FOREVER. My website had been up until I edited it yesterday. That is when I got the message that I had an issue with my domain. REALLY want this resolved!!
Drew N, Alum
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262,816 Points
Hi Tazma3448,
There has been no change to your domain contact information. Please read the official response. It should be right under the posted topic. It will show you were to edit the contact information.
Thanks
Drew
There has been no change to your domain contact information. Please read the official response. It should be right under the posted topic. It will show you were to edit the contact information.
Thanks
Drew
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210 Points
So, I put in a different email that I NEVER use. We'll see if that works. Then I will change it back to my original email.
Drew N, Alum
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262,816 Points
I still see no change in the email. Below is a picture of where you should be going.
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210 Points
OK...now I got it! Hope this worked!! :)
Drew N, Alum
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262,816 Points
The email was sent to a wildblue address. Make sure you look in spam if you don't see it.
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210 Points
Yippee!! I got my verification email!! Whew!!!
Drew N, Alum
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262,816 Points
You are unsuspended. Normally everything will be back up within 1 hour, but unfortunately, it can take up to 48 hours, but the process has begun.
Drew
Drew
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210 Points
Any idea how long it may take for the website to be back online?
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210 Points
Thanks!
Drew N, Alum
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262,816 Points
Haha. I answered even before you asked. :)
Drew N, Alum
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262,816 Points
You're welcome
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210 Points
So, if Homestead made a subdomain when I edited, will the original domain come back up along with the edited info and without the Homestead.com address?
Drew N, Alum
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262,816 Points
Yes. Actually that sub domain has always been a valid address. It is just overshadowed by the domain name. All your edits should be there and the URL will simply go back to the domain name.
Drew
Drew
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210 Points
Oh good! I'm not very techy, so that will make it easy. I knew I could open the sub domain and see my website with the edits, but I really hoped I wouldn't have to change my original website address. OK....feeling relieved! Now, just patience for the 'work' to come through!
Drew N, Alum
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262,816 Points
That's it. We'll hope for sooner rather than later.
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210 Points
Website not up yet! :( BUT, we aren't at 48 hours; just 17.
Drew N, Alum
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262,816 Points
Sorry about that. Unfortuantely, it can't be expedited. It just happens.
Drew
Drew
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210 Points
Very frustrating!!! Still not online! Hate that I had edited my website. I was online until I did that. Interesting! :(
Drew N, Alum
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262,816 Points
Tazma3448,
It had nothing to do with you editing the site. That is simply a coincidence. The verification process just happened to hit you at the time you were editing. I will look into this further if it still isn't up after the 48 hours have passed. I am sorry it is taking so long. I have confirmed again that the suspension has been lifted, so it is apparently still propagating.
Drew
It had nothing to do with you editing the site. That is simply a coincidence. The verification process just happened to hit you at the time you were editing. I will look into this further if it still isn't up after the 48 hours have passed. I am sorry it is taking so long. I have confirmed again that the suspension has been lifted, so it is apparently still propagating.
Drew
Drew N, Alum
Thanks
Drew