Extremely important domain information

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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.



2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team
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Drew N, Alum

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Posted 6 years ago

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Bruce1564

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This reply was created from a merged topic originally titled
Feb. 17th Service Issue is Resolved Is NOT Resolved!.


You say that the Feb. 17th Service Issue is Resolved, but i STILL can Not log onto my Website. When I try to Log-on, I get:

"Sorry 'strippittech.com ' does not exist or is not available."
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wael

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Yes

Sorry, the page you’re looking for can’t be found.

You will be redirected to Homestead in 10 seconds.
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Harry2131

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Now what's happening. Yesterday morning we finally got back up and running, and now as of a few minutes ago the same problem re-appears. Your killing us.from domain slmodelrrclub.org.
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Harry2131

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Harry2131 - apparently there are many, many domains expeiencing our , or similar problems, as there are a massive amount of Emails going outand requesting replys. Obviously you have my Email, we pay our bills, so you have our acc;t information, you've apparently talked live with the person who maintains my domain, or as a novice, Web Site. What more do you need, And better yet, how do you turn it on, and less then 24 hours turn it off again. Isn't there a simpler way to expedite a solution when you know there's a problem, a solution that once there's a fix, we can have the confidence to let our users know that we're back in business.
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Harry2131

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Hey Drew, I just got off the phone with paul. Where has he been hiding. Had a nice conversation with him, and oh, by the way - we are up and running again. Thanks for your help and support. Have a nice day
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Mike F., Alum

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Harry2131, Sorry it took so long to get to your post. Thanks for the followup.

Mike
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Harry2131

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Thanks for all your help. Believe at the moment our Domain is available, and hopefully will stat stabilized for a while.
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Drew N, Alum

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Bruce1564, Your account and domain contact information is different. Your domain is suspended and requires verification. This is new this year. The email sent to you went to the address on the domain, as required by ICANN. This mail went on January 26th to bwarner@interlink-cafe.com. The email bounced back to the registrar. I assume you no longer have that address. Once bounced your domain is considered unverified and the send you 5 more email over 15 days. Then your domain is suspended.

You must log in and update your domain contact information to an email you currently have access to.


We are trying to assist you, but you must do this, as this type of communication is only allowed to be done through the email address in the domain contact information.
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Theresa5480

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my website is also gone (www.noveltyfarm.com) can not find it, only 1 page in my files. so I assume the same has happened. I tried to work on it a few weeks back, when I realized something was wrong. due to things I had to take care of here. didn't get back to it. but I can NOT even access the manage your websites domains, when I click on edit contact info, to see if it's correct. I get - Sorry, you have experienced an unexpected server error.

You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.<

so, not only do I not have a running website, which I still have to pay for monthly, just to keep my domain. I also feel Homestead could have made a bit more effort to notify us. and, I can't' even correct it, *if* I have a contact problem...which is not my problem. if I remember, I had the same issue last time I tried, before I had to quit to take care of some work stuff & home stuff. now I need to get on this. 

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Mike F., Alum

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Hi Theresa5480,   The issue causing that error has been fixed. If you go to the domain manager screen it will now allow you to edit the contact information for your domain. Just update it with a current email address and the verification email that you need will automatically be sent to you.  Let me know if you have any problems.

Mike
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maria5345

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i corrected my contact 7 times with new email and postal code and so did 2 associates and still no verification email what is going on. All three of my sites are down. I had an old email in there but since updating all my info i never got verification emails so what am i to do?? i am losing sales everyday
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Drew N, Alum

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Good morning maria5345,

I see you received the email and your domain is unsuspended.

Thanks

Drew
I am also having the same problem.  Updated the contact info.  Received the verification.  Got the contact data has been verified.  Tried it again and then it said it was already verified.  Still the website is down for hcmannrealty.com.  My credit card was charged on 3/1.  HELP!!!
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Drew N, Alum

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Unfortunately, once you verify the domain, it can take up to 48 hours to reactivate everything. It looks like it should be online within that time.
Thank you.  It is active now.  Not sure why it didn't work 7 days ago.
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Drew N, Alum

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I have never seen it take that long. There must have been an issue at the registrar, but I am glad to hear it is going now.
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Bruce1564

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This is useful information, Thank You. I had no idea they did not Match, as I corrected my Info with Homestead Account many years ago.

That old Email address has been there for 14 years, and has been incorrect for over 10 years, This also explains why I did not get the 5 emails.

But I would assume that Homestead, which has had Correct Email Address for over 10 years, would have sent me an email that there was a Problem so that we could fix it!

I have Edited the Domain, Corrected Email address to strippittech@hotmail.com and then Verified the Email that was sent to me.

Now, how long does this take to get site up & running again?
Minutes, Hours, days? Site is still Not working.

And to add further injury, my Top 1 or 2 Google ranking out of 300,000 or so, has disappeared, which took all these years to build. My business phone has Not rang since my site went down. This is an ongoing Disaster for me.

I type-In Site Address, but Site is still Not working.
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Chris7041

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Same situation. Years of work to build page ranking, all down the tubes because Homestead can't bother to give customers a heads-up on this situation. It's cost me thousands. Think I'll look elsewhere?
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Bruce1564

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Now, if I type-in my Index-Page Address http://www.strippittech.com/
I can get my Main Page.

But Not Any of the Other 48 Pages!

I get messages like
Sorry 'www.strippittech.com Strippit Machine Repair Parts.html' does not exist or is not available.

What is going on here?
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Bruce1564

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My Site appears to be up OK now, but the Outage caused all the Search Engines to lose me, which is really a problem as I was #1 on Google search in my category, without Ever paying Google.

I feel Homestead should have warned me that there was a Problem in that Domain Info and Homestead info had different Email addresses,

and
Homestead should have warned me before the Plug was Pulled.
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Bettye4775

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Agreed, Bruce. My situation is identical to yours.
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Bruce1564

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Hi Betty,

I have been with Homestead about 14 years, and changed email 1 time about 12 years ago. They never had trouble reaching me for payment.every 2 years.

I found out my site was down by accident, Homestead should have warned me, then told me that there was a problem developing!!!

I fixed this morning, after 2 days Calling & Emailing trying to find out what happened and how to fix. Site started working after a hour or 2, I think this fix has to crawl around web to all the different servers.

I also had customer that could see some of my pages that I could not.
I did a cold reboot on my PC, and it worked, but might have been a coincidence, no way to tell.

Working OK now, but I had a #1 ranking, and now Engines can not even find me. I am very upset as this did not have to happen this way.

Good Luck,
Bruce Warner
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Bettye4775

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Losing #1 ranking is tough to swallow, considering that, just as you said, it didn't have to happen this way. I'm totally with you. SAME HERE!

I have been with Homestead for at least 10 years, having relocated many times during that period and never received any e-mails about this particular site of mine being outdated as far as contact info. Also, my site was never suspended even though my contact info was outdated, until now. How was I supposed to know about something I had no prior knowledge, experience, or way of knowing about? And now I have to deal with the consequences of this Google disappointment. I'm not in the business of website design; only an expert in that field would know, without having to be warned, that his/her site could be suspended in such a situation. Of course, Homestead's billing department always has our contact info through our main account, so Homestead did have a way of reaching us to forewarn us. Yes, this mishap could have been prevented.
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Lissette9539

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I believe I am switching with godaddy! I have other webistes with them and never told us about this ICANN policies! humm makes you think!

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Drew N, Alum

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I am not sure what to make of this comment.  Why would you not want to be told of this.  Here is the relevant page from the ICANN website.

http://www.icann.org/en/resources/compliance/complaints/registrars/contact-verification

All registrars are subject to this regulation including Godaddy.  It may be that you simply have more current info on the Godaddy domains, or that they have yet to attempt to contact you. 

Whatever you decide to do, I strongly recommend that you check every domain for current information, or it will be suspended at some point.

Thanks

Drew

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Bettye4775

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This reply was created from a merged topic originally titled
My site is NOT UP. Help!!!.


Customers cannot access my website (www.voicewritingmethod.com). Help! When I type in the address, my site appears to NOT EXIST. Help! Help!!! I did not do anything to cause this to happen. This is a homestead issue. Help! Help! Help!
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Mike F., Alum

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You need to update your domain contact information as shown above.
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Bettye4775

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Got it. I just did that. Thanks!

And now all I need to know is when my website (www.voicewritingmethod.com) will come back up since I've made this change to update my contact info. Any idea???
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Bettye4775

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Okay. Site is back up!
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Bruce1564

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Hi Betty,

I have been with Homestead about 14 years, and changed email 1 time about 12 years ago. They never had trouble reaching me for payment.every 2 years.

I found out my site was down by accident, Homestead should have warned me, then told me that there was a problem developing!!!

I fixed this morning, after 2 days Calling & Emailing trying to find out what happened and how to fix. Site started working after a hour or 2, I think this fix has to crawl around web to all the different servers.

I also had customer that could see some of my pages that I could not.
I did a cold reboot on my PC, and it worked, but might have been a coincidence, no way to tell.

Working OK now, but I had a #1 ranking, and now Engines can not even find me. I am very upset as this did not have to happen this way.

Good Luck,
Bruce Warner
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Bettye4775

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But I am making the same complaint as Bruce1564 above regarding the Google search situation. I'm in the same boat.
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Mike F., Alum

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Bruce1564, This page explained in some more detail. We actually do email every customer before the domain is deactivated. https://community.homestead.com/homes...
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Deanna5379

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I was not emailed. That is not correct.
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Drew N, Alum

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Are you having a problem with the domain? The emails do go out, but they are not from Homestead, so you might not have recognized it. Which domain is the issue, I can take a look for you.

Drew
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Bob7006

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This reply was created from a merged topic originally titled
MY SITE DISAPPEARED FROM THE WEB.


Apparently my domain website has been down for some time. I have not received any emails and no visitors for more than a week. When trying to go to my website Google cannot find it.....is anyone else having this problem?
Bob
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Bettye4775

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When my website went down, it was because I didn't reply to ICANN's WHOIS Data Confirmation e-mail on my website. They sent this notification to an extremely old e-mail address. Ironically, the e-mail from ICANN was concerning the need to update my contact information (which I didn't receive, of course, because the e-mail they sent it to was to an outdated address). After posting on here about getting the issue resolved, the Homestead folks made me aware of this whole conundrum, so I was able to immediately update my contact and verify the site. My site then came back on within a couple hours.

If the same thing happened to you (site suspended due to nonverification), you can correct that problem by following the instructions given above by "Drew N."

Now, as to the Google search issue... when my site was suspended, that's when it disappeared from Google's search results. My site has been back up now for four days and has not yet appeared back in Google's search results. For many years it was listed at the very top, using certain keywords and phrases, but it's now completely wiped out from anyone's Google searches altogether. I don't know how to remedy this. Perhaps someone here can help shed some light on what to do about the Google situation???
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Drew N, Alum

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Google will have to re-index your site to see that it is back online. It appears as though they have. Unfortunately, Google will be the only authority on how they handle ranking sites that were down due to verifications.

I do see that your pages are indexed in Google, so it seems to be a ranking issue. There are always other factors as well with Google. When did you last see your self near the top? How often did you look?

Drew
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Bettye4775

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Hi, Drew,

I was at the top since publishing my website back in 2005 and remained there the entire time, all the way through the point at which my site got suspended due to nonverification last week. Prior to the site going down, I checked the search results about once a week. So my site remained at the top consistently the whole time until now.
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Drew N, Alum

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Unfortunately, the only way we can help with Google ranking is with various marketing tools. Other than that, Google rankings and how they rise and drop are entirely controlled by Google.

I can't find any specific information on how Google is handling these domains. What I do know about Google is there are many ways to rapidly lose rank, but no way to quickly regain it, unless they recognize the issue and act to restore at least some of the previous ranking points.

Drew
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Harry2131

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Never knew we had a problem, however it appears our site was suspended way back in January. site is slmodelrrclub.org, and when I tried log in it indicaterd I tried logging into boss.yahooapis.com. Don't have a clue on who that may be. Been working with Homestead for past four hours, and they seem as lost as we are.
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Mike F., Alum

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Are you logging in at www.homestead.com? You may want to take a look at this page. It has more detailed instructions. Follow the steps here and tell me where exactly you are getting stuck if you have problems. https://community.homestead.com/homes...
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Bob7006

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Drew,
I have not just lost ranking I have disappeared. If you put in the URL of the website the ranking does not matter and you go directly to that website. When I enter my URL, Google says OOPS! Google cannot find! This means that my site is no longer available to anyone on the WWW.....I am paying Homestead to host my domain and something has gone wrong. A few weeks ago it was working fine, now it does not exist!
Bob
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Drew N, Alum

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Hello, your domain was suspended by ICANN. You need to follow the steps above. bob57@citlink.net is the email ICANN has on the domain. If you no longer have access to this domain, then you will need to update the email address for the domain.

Drew
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Bob7006

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Thanks Drew,
I had read all of these complaints and the replies. I checked my information that Homestead uses and found everything was correct. I did not realize there are two different information areas as I discovered when I went back and searched everything and found that the domain info was an old email address. I have since changed both info areas and put a new email address in. What am I suppose to do after I saved it. How does ICANN get notified of my changes and get me and my site verified?
Bob
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Drew N, Alum

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As soon as you make the change, they should send you the email verifocation at the new email address. Once verified it will take up to 48 hours to reset. Usually it is much faster

Drew
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trina mole1652

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i have updated my information and still have not had the verification e mail sent to me.  My web site is unable to be viewed by anyone at present.  How do i get the Verification e mail..  I have only just added this domain to my account.

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Mark5261

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Use the live chat or call They will have the email resent Have your login password and pin ready
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Mike F., Alum

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trina mole1652,  what is the domain name you are having the problem with, and we'll take a look at it?
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Drew N, Alum

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Trina mole1652, which domain are you needing to verify?

Drew
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Chelsea1436

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After verification, how long will my site stay down?
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Mark5261

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It should be up very quickly 40 minutes
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Jeannie1315

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This reply was created from a merged topic originally titled
Website is not online.


My website, bcsalliance.com, has been down for more than 24 hours now.
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Drew N, Alum

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It has to propagate, like a new domain and announce it is back. This can be anywhere from now to 48 hours, though most commonly, it is less than 6 hours.

Drew
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Harry2131

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You'd better talk to your cust. svc. reps. Once your lucky enough to hear a real person who indicates they are technical, you start to feel a little more comfortable. We've been suspended since January, and just found this out. Was told they received info we had to provide, and to try site again in 20 minutes.That's pushing five hours now.
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Mike F., Alum

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Hello Harry2131,

We'll be happy to help you out here. Can you tell me where are you are stuck? I reviewed the notes left on your account and I see that you were informed that the domain needed to be verified, the contact info was updated and the verification email was sent to you. However, the domain was not verified on your end. You'll have to follow the steps in the email. I did double check and the email was sent to the new AOL address that was added to the account. If for some reason you can't find it let me know and we'll send it again.

Mike
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Harry2131

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I understand that your saying we still have to verify our account. We are trying to do this, actually thought we had, however it seems like there has to be a problem getting us and Homestead communications just don't reach each other. It there is a special form that your requiring to use, somehow it's not reaching us, at least in a method we can respond to,
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Mike F., Alum

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Harry2131, After you update your domains email address and any other contact information, the system will send an email to the email address which you have associated with the domain name. All you need to do is check your email, and follow the instructions. This page has the exact instructions that you will see: https://community.homestead.com/homes...

If you are not getting the email be sure to check your spam or junk folder.
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Harry2131

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Mike F. Thx for your info, and support. We are currently up an running, Not sure exactly how we got there, but I guess eventually we got the right info to you all to get us unsuspended.
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Mike F., Alum

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Great! Thanks for the follow up!
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Clayton5414

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This reply was created from a merged topic originally titled
My website will not load. It has been down for over 3 days! Please Help!www.showtimeih.com.


My website will not load! Please help
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Drew N, Alum

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Follow these instructions.

Thanks

Drew
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tdjs4028

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This reply was created from a merged topic originally titled
Page won't load.


For some reason my website does not load!! I need help!!
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tdjs4028

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I can not get to my site www.tdjtaxworkssolutions.com. The page will not load at all. HELP!!
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Drew N, Alum

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You registered a new domain and did not verify it as per the instructions in the email. You will need to follow the steps above and make sure you have access to the email address. Once you change, check that email. You will receive a message that asks to verify information. Follow those instructions and your site will be restored. When a change is made you have 15 days to verify or the domain will be suspended again.

Thanks

Drew
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Gene4622

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This reply was created from a merged topic originally titled
EMAIL STILL ISN'T WORKING... is it really that hard to get reliable email service with Homestead??.


My email quit on the 21st. I have received no email using the OX Open Exchange Server. What is wrong? I can't call homestead. Only learned of this on Sat AM. This has been a torment and these continual email issues have me considering canceling. How much business have I lost because of this? What is worse I had just done a large group email broadcast and usually get response. NOTHING. This stinks.
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Drew N, Alum

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I have had a chance to look more into this. If you are having the problem with byronnursery.com, it is not the email that is the problem.

The domain appears to be suspended. I am merging this to a topic that will show you what to do. As your domain is not registered with Homestead you will need to update the contact info at the domain host.

Thanks

Drew
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This reply was created from a merged topic originally titled
dormain not working cctvadt.com.


updated payment now website not working www.cctvadt.com
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Drew N, Alum

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I don't see your domain anywhere in our system, but this might be your issue.

Drew
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Hollie5399

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I have an issue, when I try to update my email information it says that there is a server problem therefor I can not update therefor my site is still suspended. I'm guessing for weeks now? That's not a huge deal as it's a hobby site but still I pay what is a lot to me in order to have this site up and now I can't even fix the problem because of homesteads servers. When will this issue be resolved?
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Drew N, Alum

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I can update this for you. What is the new email address? If you prefer not to post it publicly, then I can send you an email.

Drew
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Hollie5399

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Thank you, it is himmikatz@icloud.com
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Drew N, Alum

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I updated it. You should have the email at himmikatz@icloud.com shortly. Make sure to check your spam folder too.

Drew
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Robert3244

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This reply was created from a merged topic originally titled
Cannot set up e-mail account with Outlook 2010 and cannot receive e-mails in Hmail account.


With this new Hmail platform, I cannot set up e-mail account with Outlook 2010 with the instructions given by Homestead. When I try to set up e-mail on Outlook, I get error "550 Administrative prohib". I have checked the box "My outgoing server (STMP) requires authentication" under Outgoing Server tab.

In addition, I am no longer receiving e-mails in my Hmail account. I can send e-mails from my Hmail acccount.

Is anyone else having this problem setting up their e-mail account in Outlook and not receiving e-mails in their Hmail account?

Why isn't Homestead available on weekends for this transition to a new platform? Unbelievable!
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Drew N, Alum

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I looked at your form and it shows invalid domain name. Your domain is suspended. I see you updated the contact email yesterday, but you did so to an email address on the suspended domain. You will need to update the address to one that you currently have access to.

I am merging you to a different thread for instructions.

Thanks

Drew
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Allen4161

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This reply was created from a merged topic originally titled
Email and Web Site down.
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Drew N, Alum

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It looks like you updated the email address. Did you receive the verification email in your gmail account? It doesn't look like you verified the data yet. Check you gmail(junk folder too) and follow the instructions.

Thanks

Drew
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Nancy0500

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Please help. I'm having the same problem. I HAVE updated my contact info under "domains -> domain control -> edit contact info"! It is correct! But I have NOT received the verification e-mail so I can complete the verification process! My site has been down for over a week now, please check it. www.midnighthowler.com. thank you!
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Mike F., Alum

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The administrative contact email address on record is a Comcast address. If that is the correct address, please check your spam folders. If it's not there you may want to log back into the domain manager screen and double check the spelling to make sure it's correct. I am resending the email again now.

Mike
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ptv27178

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My Account Closed??
Is This System Error
Or Other Thing Happen?
Help Me Please
Thanks In Advance

www.ptv2-group.com
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Mike F., Alum

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Your account has been closed as it failed a fraud check. You will need to direct any questions to compliance@homesteadsupport.com
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ptv27178

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I Already Send Many Email To There
But Not Answer Come :(
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Mark5991

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I haven't received an email but (unlike the Homestead email situation), my website does not seem to be having any issues. However, when I go the Domain Center, I do not see where I can even check or change my email (as shown in the image at the top of this thread). Am I missing something.
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Mike F., Alum

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Hi Mark5991, Since your domain is pointing then you won't have the link shown above. The contact information for your domain would have to be changed at the company who is hosting it.

Mike
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Mark5991

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Thanks for the info. how can I tell where the domain is originating from as this was set up before my time. Thanks
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Mike F., Alum

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There are many public websites where you can just type in the domain and look at what is known as the "whois" record. Here's one site that is easy to use. http://who.is/

You'll see a big list of details, but if you scroll down you'll find the registrar.

Domain Name: fairchildsmarket.com
Registry Domain ID: 239611580_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.melbourneit.com
Registrar URL: http://www.melbourneit.com.au
Updated Date: 2012-12-07T05:27:29Z
Creation Date: 2005-10-25T20:15:30Z
Registrar Registration Expiration Date: 2014-10-25T19:15:30Z
Registrar: Melbourne IT Ltd
Registrar IANA ID: 13
Registrar Abuse Contact Email: Email Masking Image@melbourneit.com.au
Registrar Abuse Contact Phone: +61.386242300
Domain Status: ok
Registry Registrant ID:
Registrant Name: William Bloom
Registrant Organization: William Bloom
Registrant Street: 98 oldchester rd
Registrant City: essex fells
Registrant State/Province: NJ
Registrant Postal Code: 07021
Registrant Country: US
Registrant Phone: +1.9732288958
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: Email Masking Image@cpgi.com
Registry Admin ID:
Admin Name: William Bloom
Admin Organization: William Bloom
Admin Street: 98 oldchester rd
Admin City: essex fells
Admin State/Province: NJ
Admin Postal Code: 07021
Admin Country: US
Admin Phone: +1.9732288958
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: Email Masking Image@cpgi.com
Registry Tech ID:
Tech Name: YahooDomains TechContact
Tech Organization: Yahoo! Inc
Tech Street: 701 First Ave.
Tech City: Sunnyvale
Tech State/Province: CA
Tech Postal Code: 94089
Tech Country: US
Tech Phone: +1.4089162124
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: Email Masking Image@YAHOO-INC.COM
Name Server: NS1.MDNSSERVICE.COM
Name Server: NS3.MDNSSERVICE.COM
Name Server: NS2.MDNSSERVICE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdrprs.internic.net
>>> Last update of WHOIS database: 2014-02-27T21:44:15Z
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richardsr101368

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I RECENTLY STARTED TO DESIGN MY WEBSITE WITH HOMESTEAD, THE DOMAIN NAME RBS FOODS.COM WAS TAKEN....BUT I REGISTERED WITH WEB.COM FOR THAT NAME AS WELL AS RICKS REAL BBQ SAUCE.COM BOTH OF WHICH I PAID A FEE OF $99.00 TO MAINTAIN THOSE NAMES. WHAT DO I HAVE TO FURTHER DO TO USE BOTH OF THOSE NAMES.
THANK YOU
RICK
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Mike F., Alum

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Since you registered them at another company, you can either point them to your site at Homestead, or Transfer them to Homestead. Pointing is a little quicker and easier, but sometimes people like to manage everything through a single company in which transferring might be a better option.

It looks like you started to transfer them but never finished the process. Let us know which option you would like to do and we'll help you out.

Mike
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richardsr101368

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thanks
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Tammy2185

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This reply was created from a merged topic originally titled
Server Not Found.


My website is no longer showing up! It shows as being pointed to the correct place in my "domains" settings in Homestead and the site it's pointed to is fine but the URL doesn't seem to work. I didn't realize it was down until my client told me that it's been this way about a week. Any suggestions? I have used Homestead since 2002 and have never had this issue before. My other two domain names and websites work fine. Here's a screenshot of the error message for you to see:
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Drew N, Alum

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This is new this year, that is why you haven't seen it happen before. Follow the directions above to fix it.

Thanks

Drew
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Patricia6737

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This reply was created from a merged topic originally titled
Web Site Down.


My web site is down, and was told that my "whois" info needs updating. How is that done?
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Linda2407

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This reply was created from a merged topic originally titled
Email not working since upgrade - permanent failure.


Since you upgraded the email system, my email no longer works, even through the webmail link on Homestead. People sending me an email receive the following message "Delivery to the following recipient failed permanently:

linda@yourmindmastery.com

Technical details of permanent failure:
DNS Error: Domain name not found

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:in-reply-to:references:date:message-id:subject:from:to
:content-type;
bh=FUQUdBm/O62NvNQ1lB73oXAFRF/O1XeDOhf4B/dfQ1M=;
b=l1L4W6YoXFVtGp6LCvoSOcg3/4pveqawq1+b5VB7Ekq7JThUP8FDWFPLJHcysNDHLj
WGsTo8f8igQAP8+Eau8sirNIPWM4pky9HJOtKD7fbUz45O2269/ifo6VCN+Cf7puJO+R
5IWvOYO2PLFORPfgkCW89bmbtKBOTEB/RmI+AZ+hbob4F2xDPstR4QBW/3KmJ16gkotr
2v1oLYBX+QP+CxAo0UuggwOF5bkGroqMefEndNEtAzxGEwjJnMwzkPIbCIo03sWkxTee
KdS/Je39Aaow1tnIcuz+DgYa0V3iFFjOrGdiOh+BHsR1Vr8Q6Y/sjJIy4IvWwoDsHmGL
DQBg==
MIME-Version: 1.0
X-Received: by 10.195.12.5 with SMTP id em5mr42871wjd.77.1393716660031; Sat,
01 Mar 2014 15:31:00 -0800 (PST)
Received: by 10.194.135.48 with HTTP; Sat, 1 Mar 2014 15:30:59 -0800 (PST)
In-Reply-To:
References:
Date: Sun, 2 Mar 2014 10:30:59 +1100
Message-ID:
Subject: Re: test4
From: Balbrenny Fife
To: linda
Content-Type: multipart/alternative; boundary=047d7bfcee6c7055fe04f393f224"
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Drew N, Alum

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You will first need to fix the domain. Follow the instructions above.

Drew
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Lucy1976

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You have directed me here to address an e-mail problem.... I tried to update my inormation but I have received the following message:

Domains

Unable to Complete Your Registration

We are currently unable to register your domain. Please try again at a later time.


I have tried to update on several occasions but get the same message every time.
(Edited)
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Drew N, Alum

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You also had no valid postal code. I was able to find one that worked.  Can you try again? If you get the error again, let me know what your email address is and I will update it for you.

Drew
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Lucy1976

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Thanks Drew, was able to re-verify.... When will my e-mails be updated?
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Drew N, Alum

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Glad to hear it. Unfortunately, they way ICANN suspends a domain essentially blocks the DNS records from being used. This means that any emails you missed will not be recoverable. You may need to ask if they can be resent.

Drew
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terri9032

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Read this post - very helpful however my email and website were suspended prior to me knowing that there may be an issue.  I have updated my email information in the Domains and have verified the information.  When can I expect my email and website to be active again?
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Drew N, Alum

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Hi terri9032,

It can take up to 48 hours for the DNS to propagate, but normally it happens within 1 hour. If it has been more than 48 hours, let us know your domain name and we will take a look.

Drew
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Dale3299

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If I were thinking of starting a website and would not even think of using homestead. This crap put my site down for 3 full months!!!  I have one other site, that is my main website that I deal with but for 3 months not I have gotten any traffic off the secondary site (I guess it was suspended) without my knowledge because of an old email address I had associated with both my sites.  My main website with the same information on it that did not get suspended.  I am not sure what the heck is going with homestead but I am NOT happy.  You would think someone at homestead would pick up the phone and call the phone number associated with the site and give us a heads up???? Incredible terrible service!!!
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Margaret6651

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Dale do you realize how much it would cost Homestead to pick up the phone and call everyone that ICANN suspended? It is ICANN, not Homestead who is suspending sites.
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Drew N, Alum

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Dale3299,

We are sorry if you domain was suspended, but Margaret6651 is correct. All domains are regulated by ICANN no matter where you register it. We sent several emails to all accounts last January when this went into effect. We have also had this topic for nearly a year.

Drew
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Dale3299

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No, I'm not saying you need to call ALL.  I'm saying that any email that bounce back to call those clients.  In particular those that after a couple weeks call them at least.  It's called customer service!
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Drew N, Alum

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Dale3299,

While the message is marked with Homestead branding, it is sent by the Registrar, not by Homestead. We do not receive a bounce back. I understand what you mean, and I think the the entire process is very flawed. I will share your thoughts with the management team.

Drew
It has been over an hour since I've stated to confirm my information, I am out the door in half hour, check again back in 4 hours and crossing fingers my site is back up and running and if not, i'll call.
(Edited)
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Mike

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I haven't recieved the verification email what should I do? I made sure my contact information was correct in domain control.
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Samir1276

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I followed the steps updated all info - scanned and e-mailed the drivers licand a utility bill to "compliance" got the the e-mail accepted it!  Been two days
Still my website is down? TRAMd.org
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Todd H, Social Media Specialist

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What is the email address you sent to our compliance department so I can try to check if there's been an update regarding the issue?
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Samir1276

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Todd,
BENNIGHOFF, BRIAN <BBennighoff@cmhlink.org>
thanks
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Todd H, Social Media Specialist

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I have reached out and requested they send out a response before the end of the day. Are you able to send out another email with a colored picture of your the ID that matches the domain information on file just to be thorough it sent?
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Samir1276

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will re send the e-mail with color image

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