Extremely important domain information

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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.



2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team
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Posted 6 years ago

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Aerial6002

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This reply was created from a merged topic originally titled My website has disappeared. No one is able to find my website on line!.
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Aerial6002,

You will need to verify your domain per the instructions at the top.

Drew
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Sue2354

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This reply was created from a merged topic originally titled my site has been down since april 2014 ive just discovered this!!.

www.loraston.com
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Sue2354,

You will need to follow the instructions at the top to verify the domain name.

Drew
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RRGC

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Thanks, all working fine now.
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Drew N, Alum

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Great!
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Dennis6948

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This reply was created from a merged topic originally titled Why is my account on "client hold"?.
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Hi Dennis6948,

If your domain is showing clienthold, this topic explains why and how to fix it. Due to an outage at another company, I am temporarily unable to bring up accounts, so I will look as soon as I can. If you need further assistance, please provide the domain name.

Drew
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PJM

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The Intuit website/homestead cf

This was a nightmare. We have examined our email carefully, and cannot find anything that said we had to verify our domain contact info (except when you login to homestead.) Would it not have been wise to send one when the domain verify requirement was established? 

Entering an incorrect password at homestead.com results in a server error--this is very misleading.

Cheers,
Peter
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PJM,

We sent several email back in January concerning this new requirement. We are sorry if you didn't receive them. Did you get logged in and verified?

Drew
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PJM

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Hi Drew. Yes, thanks.
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Drew N, Alum

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Great!
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Brian4243

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This reply was created from a merged topic originally titled Why have you deleted my heating page now that it's cold outside?.

www.affordable-heating.com does not exist?
Can some one tell me why?
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Brian4243,

Your domain was suspended. You need to verify it, per the instructions above.

Thank you

Drew
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This reply was created from a merged topic originally titled Web site not found.

A client just told me my Web site could not be found: www.soultosole.net. i tried and found same message. I tried from my site builder where it says go to published site. It said web site could not be found. My bill is paid . What is the PROBLEM??? Phone number  540-494-3463  Please fix it!!
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Hi Susan8453,

You need to verify the domain according to the instructions above.

Drew
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This reply was created from a merged topic originally titled DNS Lookup Failed.

Unable to get to our webpage. Receiving a message that our server can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventingGoogle Chrome from accessing the network.

I see Server outage information for yesterday 12/05 but it now states resolved. Our clients have been unable to hit our webpages since yesterday and as of 1:36 EST it is still down. 
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Katie2210,

Your issue has nothing to do with the ongoing migration or the resolved routing issues. ICANN has suspended your domain. You must verify it per the instructions above.

Thanks

Drew
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This reply was created from a merged topic originally titled website wont show up ...ERR Error code: DNS_PROBE_FINISHED_NXDOMAIN.

Error code: DNS_PROBE_FINISHED_NXDOMAIN.....I can not access viewing of my website...please help
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Sorry. Normally it is back within an hour. I am just giving you the maximum time.
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jacki9112

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do you work for "homestead"??...why can't you send me the link
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Drew N, Alum

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I do work for Homestead, but ICANN is specific in how things must be done. Sorry for that. We can have the registrar resend the authorization if you don't receive it.

Drew
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jacki9112

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that would be great ... i have not received the authorization
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Drew N, Alum

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jacki9112,

It has been sent several times. Make sure to check spam folders. If you don't see one soon, I would advise trying a gmail address. You can get one free, if you don't have one. They always seem to allow the message through.

Drew
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James7927

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This reply was created from a merged topic originally titled My website is not online. What is going on there?!?!?!?!.

When I try to view my website online, it is not there!  This is not a new site, I have had it with you guys for many years!  You are killing me today, as I need to get a load of orders in NOW!
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James7927,

This is your domain being suspended by ICANN. You need to verify it to reactivate it.

Drew
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James7927

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This reply was created from a merged topic originally titled My website is NOT on the web at all!.

My website is not coming up at all on the web.  I have many orders that are trying to be sent to me through the website today and I have NO WEBSITE showing on line at all.  I have tried different browsers and devices and it is just not on line.  I am able to use Homestead, but my website www.ChristaldiProductions.com is not working at all.  Other sites that I have with Homestead throughthe same account are working such as www.WalkingDeadBand.com, but I NEED the Christaldi Productions working now!!!  What happened to it?  I did nothing to it and it just is gone!  I wonder how long it has been down too?
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Drew N, Alum

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You'll need to verify the domain to reactivate it.

Drew
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This reply was created from a merged topic originally titled I cannot access my website (Jamaica) it says this page cannot be displayed!.
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Hi Jas7072,

Follow the instructions at the top to verify your domain name.

Drew
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Jas7072

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Thank you, problem solved!  Needed to verify domain. Email for verification was being sent to an old, closed account.

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Drew N, Alum

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You're welcome.
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This reply was created from a merged topic originally titled Website is not working using just the domain name.

I am registered and paid for the domain name www.jagersonart.com.  I have built and published the website, but the only way to get the site to come up is to use the www.jagersonart.homestead.com. How can I get the .homestead.com off the domain name so that it works with just www.jagersonart.com.  This is strange, because the site was working properly just a couple of months ago.
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Jessica7495,

You will need to verify your domain name  per the instructions here.

Drew
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This reply was created from a merged topic originally titled website issues.

we are not able to log into our website at all what is going on? we have very unhappy customers right now
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mark9422,

You will need to verify your domain as well.

Drew
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This reply was created from a merged topic originally titled i cant recieve any emails is the site down.
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John3319,

You'll need to reactivate your domain by verifying it per the instructions above.

Drew
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Pierre0338

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Can you please remove me from this chain?  I get multiple messages every day about this.
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Pierre0338,

Use the unsubscribe at the bottom of the email.

Drew
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This reply was created from a merged topic originally titled croak-and-dagger.com won't display in IE/Chrome. Email contact@croak-and-dagger.c....

Website croak-and-dagger.com will not display in IE or Chrome browser. Logging into email contact@croak-and-dagger.com I get Error Report cannot connect to mail server. Please fix!
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You will need to verify the domain name per the instructions in this topic

Drew
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This reply was created from a merged topic originally titled NOT RECEIVING ANY EMAIL.

Not receiving email. No notification and can not hold for tech support any longer. Have no idea how much business I'm losing. Absolutely terrible !!!
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You will need to verify the domain
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This reply was created from a merged topic originally titled My domain must be suspended and I need Homestead help and cannot find how to cont....

The only updated needed in my homestead account was current telephone number, however the ICANN registrant information still contains my email from about 11 years ago.  HELP HOMESTEAD!!!
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Kathryn5505

It is. Follow the instructions at the top of this topic.

Drew
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This reply was created from a merged topic originally titled appears my domain has changed and my website is not available..

I am not not tech savvy but when I type in my website address, I receive an error message. It appears my domain has been switched to a hstrial... domain name which is not my website.
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Lee2263,

You will need to follow the instructions at the top to verify your domain name.

Drew
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This reply was created from a merged topic originally titled My email has been down for a week now. Whats up????.

email down
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Steve6358,

I am sorry, but your domain was suspended by ICANN. Please follow the instructions at the top to verify your domain and it will come back online. It can take up to 48 hours, but is normally quicker.

Drew
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This reply was created from a merged topic originally titled Where can I call to get a live representative? I cant find a contact anywhere!! M....

Where can I call to get a live representative? I cant find a contact anywhere!! My website is still down& looks really bad to my customers!
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Hi loni7335,

Your website isn't done, your domain is suspended(same result) You can follow the instructions at the top of this thread to verify and reactivate your domain. The site will be visible again within 48 hours of verification(usually within 1 hour)

Drew
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This reply was created from a merged topic originally titled why+do+I+have+"Homestead"+as+part+of+my+website address?.

My website did not used to have "homestead" as part of it's address, now it does and frequently the website is not available, what is happening here?
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Claire5069,

You need to verify the domain per the instructions above and it will come back online.

Drew
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This reply was created from a merged topic originally titled Website Not Found And Emails Not Working.

I can not find my website online.
When I enter the domain I get the response:
"Oops! Google Chrome could not find finglinna.comTry reloading: finglinna.­com"

I can access my emails but have not received anything new since Dec 3, 2014 and although sent emails say they have been sent, the receiver has not received them.
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paddy8249,

You will need to follow the instructions here to verify your domain name

Drew
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This reply was created from a merged topic originally titled has anyone else had their website off line since last Thursday. i understand tec....

I am aware there was a power outage the blew the Homestead systems on last Thursday a week ago. but my site is still not up and running can anyone help me with this
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Susan5988,

You domain, neeweightedproducts.com was suspended by ICANN. Read the explanation and solution at the top.

Drew
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This reply was created from a merged topic originally titled Email not working.

I can't send or receive emails since 11AM 12/19. Anyone else having trouble?
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It seems that you have succeeded in resolving this issue.

Drew

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