Extremely important domain information

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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.



2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team
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Posted 6 years ago

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Tazma3448

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HAPPY DANCE!!!!!!!!  :)
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Tazma3448

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Love him!  Thanks, Drew, for helping to not pull ALL of my hair out! 
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You're welcome
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Brad0252

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This reply was created from a merged topic originally titled My website has disappeared..

My website has disappeared and I can't publish it. When I try to publish, I get a 404 page. The website doesn't show up on searches anymore either.
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Hi Brad0252,

You will need to verify your domain name to reactivate it.  You have been suspended by ICANN and need to update the contact information on your domain.  Please see the official response to see where to go.

Thanks

Drew
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This reply was created from a merged topic originally titled What happened to my web site? www.dodgewrestling.com.

I checked my account. All is good. I checked my site through the Editor and all seems in order. However, when I try to access my site it doesn't open/load. I have no idea why I cannot access the site.
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Hi Jennifer7778,

You need to verify the domain per the instructions above.  Make sure to read the official response so you see the correct place to change the email address.

Thanks

Drew
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Bonnie5635

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This reply was created from a merged topic originally titled Im entering what I believe to be my email address and password abd it isn't takin....

I believe I have always used the sale combination and has worked. I don't want to change the email or password, what can I do?
I'm also having no luck at sending emials.
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Hi Bonnie5635,

You need to verify the domain per the instructions above.  Make sure to
read the official response so you see the correct place to change the
email address.

Thanks

Drew
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Robb7388

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This reply was created from a merged topic originally titled Server not found.

I am wondering if anybody else is having problems with their websites?  When I click on my link it says website not found or server not found (depending on what browser I use).  I do not see any outage alerts so wondering what I need to do to resolve this issue.
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Hi Robb7388,

Your domain needs to be verified.  Follow these instructions and look at the official response to make sure you get to the right place. 

Thanks

Drew
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Robb7388

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Thank you for you help.  I had an outdated email listed so I went ahead and updated all my info and took care of the verification process but my site is still not working.  Does it take a certain amount of time for it to go back online or is there something else that I need to do?
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Robb7388

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It must have just took a few minutes cause it's up and running now.  Thanks again for you help!!
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Drew N, Alum

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You're welcome.  Typically it is back up within 1 hour, but as with anything DNS related it can take up to 48 hours.  Glad to hear it is going already.

Drew
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Lucy1976

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This reply was created from a merged topic originally titled I am having e-mail problems. Usually I check them 2-3 times a week, friends have ....

I am having e-mail problems. Usually I check them 2-3 times a week, friends have confirmed they have sent e-mails, but I haven't received anything.
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Lucy1976,

I see the problem now. When you initially started the topic, the situation had not yet propagated so we couldn't see.  Your domain was suspended by ICANN and needs to be renewed.  Please follow the steps in this topic.

Thanks

Drew
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Christine9521

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This reply was created from a merged topic originally titled My web site has disappeared! "Safari cannot find the server". It's Sunday and H....

Safari cannot find the server for my website
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Hi Christine9521,

Please follow these instructions to verify your domain.  Normally it will reactivate within an hour, but it can take up to 48 hours in rare circumstances

Drew
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Christine9521

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Follow what instructions?
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Drew N, Alum

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The instructions at the top of this topic. Make sure to look at the official response to make sure you update in the correct place.
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Joshua1860

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This reply was created from a merged topic originally titled Where is my website?.

My website, www.hallgop.com is gone all of a sudden. Doesn't even show up on Google search. We just paid our renewal for the year on 10/18. The support office is closed on weekends, so there is no one to talk to. What the h*ll is going on?

We are a political party, and our website has disappeared two days before a general election with no accessible remedy. Not good.
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Hi Joshua1860,

This is not an issue of payment.  ICANN has suspended your domain.  You need to follow the instructions in this topic to verify your contact information.  Make sure to look at the official response.

Thanks

Drew
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Joshua1860

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For those of us who are not so IT-savvy, this kind of stuff is unsettling, especially when the website duties are occasionally transferred from one person to another. Did I miss some widespread announcement about this?

I'm interested to see how long they take to reinstate my domain now that I've fixed the verification issue.
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Sorry Joshua, it usually reactivates within 1 hour of you verifying, but can take up to 48 hours.

We sent 2 or 3 emails back in January, and have had 2 topic here in the community for about as long.  These have been highlighted in our yellow banner where we place items of importance. We are sorry if you missed this.

I can confirm that you are reactivating now.

Thanks

Drew
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Carolyn J7177

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This reply was created from a merged topic originally titled Website not coming up!.

Our website has  stop working, is this because of Malware? We are a church site, and very important to be up and running! www.strawberryfellowship.org
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Carolyn J7177,

You will need to verify your domain name.

Thanks

Drew
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Adambrockband0466

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This reply was created from a merged topic originally titled cannot find my domain www.adambrockband.com.

why can i not find our site online
www.adambrockband.com
please look into this and email me at amcnashville@gmail.com It has been working up to today .. dont want to lose our site and all my guest in my book ..
Thank you
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Adambrockband0466,

You need to verify the domain as instructed in this topic. Be sure to look at the official response

Thanks

Drew
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Michael4601

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This reply was created from a merged topic originally titled emails not working on any of my accounts from Homestead.

I can not send or receive any emails. Wonder if there is still work happening with the network or if there are other issues happening
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Hi Michael4601,

You have a suspended domain. Please update your contact information and verify the domain. It can take up to 48 hours to reactivate, but usually happens within 1 hour.

Thanks

Drew
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Alice6364

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I updated my contact information. How do I verify my domain?
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You will receive an email at the new address asking you to verify. You will need to click on a link provided. It will tell you it was successful. Normally the domain will be back within an hour, but it can take up to 48 hours.
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Michael4601

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Drew

I completed the updated contact information and got an email for verification and responded to this.  I did this Saturday night.  I know you stated it could take up to 48 hours for the domain to be back up, but normally one hour.  I have three sites and two of them never went down but one did and still has not come back up.  Did I miss anything or do I just need to wait this out at this point.  Also thank you for your quick response on this issue.


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Hi Michael4601,

It still shows as suspended out on the Internet. That is what Clienthold means



I have confirmed on the registrar that you did verify it and it is unsuspended. Unfortunately, I can't request assistance from the registrar until the 48 hour window has passed, so we will have to wait for now.

Thanks

Drew
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This reply was created from a merged topic originally titled My website alicerichreikicenter.com is not working..

My website has been down for at least 2 continuous days.  This is not brief periods.  
My website is alicerichreikicenter.com. My other website centraljerseyhypnosis is ok.
Sorry to post on this blog but I am unable to reach any customer service people.
Please assist.  Thank you.
Alice

Note: This conversation was created from a reply on: Planned Maintenance--November 17th-19th.
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Alice6364

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I now updated my email.. What do I need to do now to verify my account? There are not any instructions on how to do this. Thank you
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Alice6364

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I received an email asking me to verify my contact information. Will my website go live again and when will this happen.? Thank you
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Drew N, Alum

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Looks like you got it. I show unsuspended. Now the domain will return within 48 hours.
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Alice6364

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Thank you
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You're welcome
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Mos

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This reply was created from a merged topic originally titled My Domain has been down for three days.

Hi, My website has been down for three continuous days. It seems to be domain related.
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Hi Mostafa4306,

This topic has your solution. Your domain is suspended and needs to be verified. Please read the topic for the explanation and the official response to see where you need to update information. Let us know if you need further assistance.

Thanks

Drew
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Christine8112

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This reply was created from a merged topic originally titled My website is down. Is anyone else having this problem??.

My website is down.  I have validated my site recently so I don't know why its not working now?
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Christine8112,

ICANN has suspended the domain. You will need to update the domain contact information and then verify it when you receive the email

Drew
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Pierre0338

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This reply was created from a merged topic originally titled Redirect a Webpage.

I have a domain that I own through Homestead, but that I want redirected to a different website not on homestead.  At one point I did this through HTML redirect code and it worked.  Now it is not working.  Is there any easier way to accomplish this through Homestead?
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Pierre0338,

Your domain is suspended. You need to verify it. Read this topic and the official response and it will be reactivated.

Drew
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Pierre0338

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Where is the topic you are referring to that I need to read?
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Drew N, Alum

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This is the topic. Go to the top of the page.
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Pierre0338

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Okay, I did that, updated my contact info and verified with ICANN.  What's next?  How long until this is back up and running?
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Hi Pierre0338,

It can take up to 48 hours, but is usually much quicker.

Drew
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Joseph5489

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This reply was created from a merged topic originally titled Site would not load, "Server not found Firefox can't find the server at www.seo....

I recently tried to access my site using a link on my Facebook page. The site would not load, and I got the message "Server not found Firefox can't find the server at www.seotherightway.com."; I then tried entering the URL manually, using http://www.seotherightway.com, www.seotherightway.com, and seotherightway.com, and none of them worked. Nothing has changed on my side, and I have been able to access the site with no problem before. Why is my site not loading?
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Drew N, Alum

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You will need to verify your domain for it to reactivate.

Drew
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Frank3634

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This reply was created from a merged topic originally titled why can't we be seen??????????.

Why is our web site not available to anyone using available search engines. Its not even listed. We r paying for this site that no one can view, Its the greene county cruisers web site and we r all pissed off.
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Frank3634,

You will need to verify your domain name per the information above. Be sure to read the official response as well.

Drew
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Don5248

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This reply was created from a merged topic originally titled Website not loading or receiving emails.

Our website page is not loading. Is your server down? Not receiving emails notifications. I've had clients say they have emailed me but are receiving error emails.
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Joseph5489

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I was sent to this thread after trying unsuccessfully to get my website to load on my browser. I updated the contact information, but never received the verification email. How can I get my website to load if I don't get the verification email?
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Joseph5489,

I have resent it. Unfortunately, that email address is the only way to do this, by regulation. If you don't receive it within an hour, try a gmail address or something.

Drew
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Joseph5489

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I don't understand why every other email from Homestead gets to my Inbox with no problem, but the verification is not. Why would this happen?
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Drew N, Alum

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It might have to do with the fact, that while the mail says Homestead on it, it is generated and sent by Tucows, the registrar Homestead uses for domains. I am not sure. Unfortunately, There is no other way to do this. Do you have a gmail you can try?

I resent it again, just hoping

Drew
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Joseph5489

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I think discovered the problem. I thought I had straightened this out a long time ago, when I had a problem signing in to my account. But, when I checked today you still have an extra "p" in my email address. That's probably why it doesn't work - the email you had doesn't exist. I have now changed it in my account, removing the extra "p", so it should work now.
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Drew N, Alum

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Joseph5489,

I see that was the problem. I see the un-suspended notice now.

Drew
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David0762

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This reply was created from a merged topic originally titled My site it down. Please help..
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Drew N, Alum

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David0762,

You will need to verify your domain.

Drew
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Kathy M.6532

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This reply was created from a merged topic originally titled my web site cant be found.

people have called me and my web site cant be found---I tryed to find it. ..... and sure enough it's gone !!!!!   I went to my information icon and tryed to re publish and its still gone....some body better get to fixing it or I'm finding another web site builder !!!   I tryed to call and  "it's an unusually long waiting time "  soooooo cant even call you folks !  I'm getting mad.
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Kathy M.6532,

Your domain was suspended by ICANN. You will need to verify it per the instructions at the top of this thread. When verified, the domain will usually be reactivated within 1 hour, but can take up to 48 hours

Drew
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Jim8127

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This reply was created from a merged topic originally titled my website won't show up when i type it in! www.zhcustoms.com.

the website won't show up when i try to visit it. It says the website is unavailable 
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Hi Jim8127,

You need to verify your domain name as per the instructions at the top of this topic.

Drew
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RRGC

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This reply was created from a merged topic originally titled One of my two domain names will not let me view my site..

I have two domain names with Homestead. Ladner Woodworkers which seems okay but my main one Richmond Rod and Gun Club will not let me view the site when I click on the view, an error message comes up saying can't find the domain. I can edit it etc. and preview the page after published.
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Dave7838,

Read the instructions at the top to verify your domain.

Drew
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RRGC

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Thanks for the advice, all working now, much appreciated.

Dave.

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Drew N, Alum

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You're welcome

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