Extremely slow - like hours slow

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Extremely slow email sending, receiving and forwarding.  I sent myself a test email and it took a very long time to come through.  I sent my self a test email to my home email (cox.net) and it went through in seconds.  Some of my customers are calling and saying I sent you an email and it doesn't show up until hours later.  I have all my emails from your server forwarded to yahoo (for storage reasons) and I work from that platform.  I check the open exchange server everyday and when I see that all the same emails have shown up at my forwarded yahoo acct, I delete on open exchange so I will have plenty of space on there.  The emails are showing up on open exchange several minutes after I send a test and then it takes 30 minutes and up to several hours to forward to Yahoo.  Why do you think this is happening?
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Christine Richards

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Posted 4 years ago

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Alice5144

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I have the same problem! It is so embarrassing and not professional to have to tell clients "Sorry, I didn't get your email yet. My email provider is slow". I don't understand why this is happening.
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William S

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Hello,

There can be a variety of factors that can cause a delay including the size of the email, any attachments or signatures, etc.. Also if your domain has a higher than normal spam reputation, the email server will delay the messages to ensure they are spam compliant. I do apologize for any inconvenience that our mail system may cause you, but we aren't experiencing any outages or issues with the mail system at the time. 
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Alice5144

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Thank you! I hope this helps.
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Alice5144

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Unfortunately I forgot to mention that my other email address; alicewolfe@rcn.com, also is pointed through danishservices.net. I haven't received any of my usual emails through that account since yesterday. I tried sending myself two test emails last night and they never arrived. Can you please undo what you did to alicewolfe@rcn.com yesterday? Thank you!
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Drew N, Alum

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rcn.com is registered at Network Solutions and uses the nameservers, auth1.dns.rcn.net, and the numbers increment 2,3, and 4. These are not our nameservers and we would not have been able to change anything on that domain. Also, that domain is not listed in our system, so any email for that domain would be through a different service.
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Alice5144

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Thanks, it seems to be working now, but the emails from last night never came through.
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Drew N, Alum

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I am not sure what happened, but you would need to contact the mail host for rcn.net.
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Alice5144

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For me, this is not a new thing. My mail always seems to be slow, sometimes not by much - maybe 15- 30 minutes, but sometimes it's up to several hours. I NEVER send spam, I email directly with known clients.
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William S

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Is there a particular email address that is slow or is it all your emails?

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