Every time I try to add a folder I get an error message.

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  • Updated 4 months ago
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Archived and Closed

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Every time I try to add a folder I get an error message. I go to Settings, Add Folder, enter the info I want, and then I get an error message. I've tried logging out and back in, nothing seems to be working.
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Pat2257

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Posted 4 months ago

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Drew N, Community Manager

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I scanned and corrected permissions on the account. Can you please try again and let me know if it worked?
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Pat2257

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No it still won't work. You can see I have a lot of folders so it worked in the past...maybe there is a limit to how many folders? But I tried to rename one and that didn't work either...
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Pat2257

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I've tried Chrome and Edge. Not sure why I should have to switch browsers to create a folder...
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Pat2257

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Also tried it on the other email address and it doesn't work either
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Drew N, Community Manager

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You shouldn't have to I was just curious, as it created instantly for me. Ah, try not having a / in it. That is probably the issue
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Pat2257

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That was the problem....so that worked.  Thanks so much! (A screenshot says a 1000 words...)
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Drew N, Community Manager

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Excellent. Sometimes it is the best!

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