Error in Admin viewing Products by Category

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  • Updated 10 months ago
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In Administration while trying to View Products in a specific Category, we are receiving the following Error Message - 'Sorry, your request could not be processed as it contained an invalid security token. Please refresh and try again.' If we 'refresh' it returns general Product List (not products in category requested).

Please contact BC on our behalf - We posted in BC Community and someone else also has the problem (they are contacting BC about it) and we just want to be certain BC is aware of our issue as well (we use this function everyday and this is a new problem this morning).

Here is our original post/thread on BC:
https://forum.bigcommerce.com/s/feed/0D51300003maA2l?s1oid=00D30000001FDCG&OpenCommentForEdit=1&...

Also here is a snippet of the error:


Thank You!
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S

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Posted 10 months ago

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S

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BC is now aware of the problem and although they are working on rollout to fix, they want anyone continuing to have the issue to contact Tech Support (per the thread posted above).

Please place this support Ticket as this function is an integral part of Product Administration
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themieleman, Champion

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How do we contact Tech Support?
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S

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Homestead has to place the ticketĀ 
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Drew N, Community Manager

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They say they have fixed yours S.

themieleman, do you see the issue as well?
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themieleman, Champion

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They fixed it!
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S

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Hey Drew -

They have fixed the 'View Products by Category' but when the products are listed and the page 'refreshed' it still reverts to the error (i.e. make changes to quantity in list and refresh page).

I did post to BC in the thread and although the issue is resolved, they did respond with place another ticket if still having issues (was hoping they would just pass that along to Engineering - as maybe an 'unexpected consequence'.

Thanks!
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Drew N, Community Manager

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I am trying to get a hold of the person that resolved it earlier to see if they know why.
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S

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TY!

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