EMERGENCY! Is there any way to get a hold of someone at homestead? My site isn't on the web! HELP!

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EMERGENCY! Is there any way to get a hold of someone at homestead? I can login on the back end and publish my website, but it won't pull up on the web. Many of my customer pay online and I need that money to satisfy my January 1st bills. My stats suggest that I have been off the web for days. HELP!!!
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Jane0407

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Posted 5 years ago

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Drew N, Alum

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What is your domain name?
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Drew N, Alum

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The phones are open and will be answered, but hold times are often very long. I don't know why clearing the cache still doesn't work for chat. If you go to Homestead.com and don't log in. Under the log in button, can you access chat there?

So both your email and website are at Godaddy? If so, then go to your account there and find the nameservers they want for you and change them in your Homestead account. If that is what happened then you received the email by mistake.
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tyler2456

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I believe we are using Google Apps for email- like you saw earlier.  The website is with GoDaddy.  The Marrsfitness.com domain is with you, but the other domain- which we have forwarded to marrsfitness.com, is with GoDaddy.  By doing what you said- going to the nameservers in mu GoDaddy account, will this allow me to direct my marrsfitness.com to our new builder at Weebly?
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Drew N, Alum

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If you change the nameservers, then you will need to update the MX records at Weebly to keep your email working. Weebly may allow you to point via A record and /or CNAME. That would keep you from having to update the email records
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tyler2456

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when you unlock the privacy on your domain, is this immediate? I have received my authorization code via email.  I have purchased a transfer of my domain away from Homestead and onto GoDaddy.  I need to know if all of the un-privatization is immediate, or if there is something else needed from you in order to complete this.
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Drew N, Alum

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It usually happens within an hour, but with DNS it can takr up to 24 hours
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Jed9151

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I am having exactly the same problem. I can use the online web development tool but my website www.jedmalitzv2.com had been down since last night. Can you help please, I am paying for ads that refer to the website. Thanks
Also, I got the same cryptic DNS email many others have mentioned; when I checked through the homestead web tool, the changes requested in the email were already in place.
(Edited)
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Drew N, Alum

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Jane0407, Please click here

Jed9151, Your site seems to be working.

Drew
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Jed9151

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Thanks Drew!
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Drew N, Alum

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You're welcome
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Robert S.0052

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I can edit page 6 but it will not display on my website. All other pages and e-mail are OK. Any ideas?
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Drew N, Alum

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Your account only allows for 5 pages. You can add 10 pages for an additional $2/month

Drew
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Emily5008

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One of my sites has been "off and on" online today, Drew. Right now, it is all right. A little bit ago, it was not - several times. Not my computer, either. Just letting you know.
(Edited)
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amirmekk20137019

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i have the same problem my domain is www.amirmekk.com
i can edit and publish it but can't be viewed on the web any solution
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Drew N, Alum

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amirmekk20137019,

Your domain is suspended. Check out this topic for an explanation and solution.

https://community.homestead.com/homestead/topics/extremely_important_domain_information

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