Emails Sent

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  • Updated 5 years ago
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When I send and email from my smart phone(Galaxy 4) they don't show in my sent folder on my laptop.  When I use my gmail account on my phone they do show on my laptop. 
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Bob2536

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Posted 5 years ago

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Mike F., Alum

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What email app are you using on the Android?  Is it setup as POP or IMAP?

What email program are you using on the laptop?  and is it POP, or IMAP?

Mike
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Bob2536

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IMAP on android.  Not sure on laptop, how do I find out?
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Mike F., Alum

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When you access the email on the laptop, what icon do you click on?  or do you use a web site or the homestead Webmail?
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Bob2536

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Using K9 app on my phone and IMAP
(Edited)
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Bob2536

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I sign on by going to this https://emailmg.homestead.com/ox6/ox.html and then enter my username and password

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Mike F., Alum

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Bob,2536,  If you log in to the Homestead email using the link you just posted above and send an email, does it show up in the sent folder on the Android?
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Mike F., Alum

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If you can send email from the webmail and also the Android but there are no error messages. Then the issue may be with the Android device.  When configuring an email client with the IMAP settings most clients connect to the server and then synchronize so that you see the same set of email folders on the device.  They do not actually download items to the device, rather show you whats on the server.  In some cases certain email clients create their own set of folders.  In this case the most likely scenario is that the Android/K9 application created it's own sent folder. Rather than storing the sent emails in the servers sent folder, it is storing them in it's own sent folder, therefor making them inaccessible when accessing email from the web client.

Some email clients have a feature that allow you to map/designate which "sent" folder you wish to use, ie. the one one phone, or the one on the server. However, I've done some research and I don't believe the K9 app gives you this as an option. 

Does the phone by any chance give you an error messages at all?

Mike



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