Emails not delivered

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  • Updated 6 years ago
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There were several emails that I did not receive yesterday but was told by support that email was slow but they were eventually getting delivered. However, there are at least a couple of emails I know that were never delivered and possibly more through my contact form from my business website. Please tell me if the email problem from yesterday has been resolved and when I will receive the emails that were not delivered yesterday.
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Posted 6 years ago

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Photo of Joel5699


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It's obvious from today's postings that the email problem (delays and non-delivery) has had an impact on many Homestead customers. It would be nice if we heard something from Homestead recognizing the urgency of the problem and apprising its customers as to prospects of a solution.
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I have been following this thread as of course, my email and the email of my clients were impacted during the blacklisting. I jumped ship early on as soon as the word blacklist was mentioned. Most of you probably already know this, but you can move your email accounts elsewhere and keep your website with Homestead. I was able to get everyone switched over to GoDaddy webmail last week in less than an hour. I have been through the blacklist problem before with another host (network solutions), so I know that anyone is vulnerable to it and I also know how long of a process it can be to get fully removed from those lists.

The email problem is separate from the web hosting --- which seems to be working. If you are able to get into your Hmail, you can download all of your contacts and folders and then upload them into the new mail provider.

You have two options when it comes to where you can have your email accounts setup. Either through your web host or through the company where you registered your domain (in my case all domains were bought and held by GoDaddy).

If you registered your domain name and web hosting through Homestead, than you will need to transfer your domain name over to someone like GoDaddy. It is a seamless transition and extremely easy to do.

Sorry to put my two cents in. Based on some of the responses, it looks like not everyone knew that you can take your email service to another provider while keeping your website services. Hopefully this all works itself out. This happened to me on network solutions years ago and it took a few weeks before everything was running smoothly again. Other than a small percentage, we are all using this service for business purposes, so just wanted to share the above as I understand the sensitive nature of running a business and the need for email in today's world. Best of luck!
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Dave, that is the first truly professional, actionable guidance we have received. Thanks for taking the time to share.
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Oh and I will be mentioning this ongoing saga at networking meetings and am calling the press in Denver, SF Bay area, New Orleans as well as CNN, CNET and some others. The simple lack of executive presence and concern and most of all notification that this was going on until e-mail stopped is what ticks me off. Don't ignore me.

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