Emails not delivered

  • 0
  • 51
  • Problem
  • Updated 7 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

There were several emails that I did not receive yesterday but was told by support that email was slow but they were eventually getting delivered. However, there are at least a couple of emails I know that were never delivered and possibly more through my contact form from my business website. Please tell me if the email problem from yesterday has been resolved and when I will receive the emails that were not delivered yesterday.
Photo of Maureen0361

Maureen0361

  • 590 Points 500 badge 2x thumb

Posted 7 years ago

  • 0
  • 51
Photo of salon3863

salon3863

  • 98 Points 75 badge 2x thumb
When do they plan on having this resolved???? Mine just stopped working today as far as I know although I have not gotten many emails over the last few days.
Photo of Rodney4071

Rodney4071

  • 430 Points 250 badge 2x thumb
Keeping my fingers crossed. I've had no rejects today and tonight my outgoing emails are going out and they are being delivered. Time will tell how many got lost, but tonight I will sleep a little better.
Photo of Krutilek

Krutilek

  • 94 Points 75 badge 2x thumb
After reading Dave's post I decided that I would figure out how to separate my email account and set it up elsewhere. Thanks for the instruction! I managed to do it in between clients today. Now I'm just not sure how ill ever get prior emails back since they are locked up and my password is still considered " incorrect". There's another thread going with a lot of people who are complaining. Will Homestead listen? Small business doesn't need this type of crisis!
Photo of christopher7393

christopher7393

  • 282 Points 250 badge 2x thumb
how can this be resolved if I can't login in to my e-mail account? I guess Homestead is just a bunch of amateurs trying to play in the real world. I've had it, I'm switching providers to someone who understands the word SERVICE. If it was not so serious it would be funny. I guess the only future for Homestead is as a Harvard Business School study on how to destroy your business in a week.
Photo of bwdean495584

bwdean495584

  • 286 Points 250 badge 2x thumb
We have also experienced and issue with email. We are unable to reply to emails directly from our cell phones. We used the instructions provided from Homestead and we can see our emails but cannot reply. Please advise a solution.
Thanks!
Photo of Jeff0969

Jeff0969

  • 146 Points 100 badge 2x thumb
Our company's email problems keep getting worse. Went from intermittent bounce back of sent emails to not receiving emails to now cant even log in to attempt to find out the latest problems. Worse thing is - nobody seems to give a s--t! When will the nightmare end? If the current "progress" continues most likely the next step will be all of our web sites crashing. Thanks for helping our company to lose 3 customers due to all the "fixes". I guess my kids don't need to eat this month.
Photo of Richard7578

Richard7578

  • 92 Points 75 badge 2x thumb
I see I am not the only one with e-mail issues, none of my e-mails seem to have been sent yesterday, and now the 3 e-mail accounts that I had set up seem to have disappeared.. I just started my business, and now it appears I can't achieve a web presence with my domain.... I need some help
Photo of huebneroutdoor0285

huebneroutdoor0285

  • 60 Points
my email wont even sign it in it worked for a few days and now it wont let me sign in on it at all
Photo of Jeff0969

Jeff0969

  • 146 Points 100 badge 2x thumb
As of right now our email accounts are both sending and receiving, we are able to log in to our email account and both send and receive for the 1st time in a couple weeks - Keeping my fingers crossed that this continues but I wont feel safe until it works for entire week. Of course I cant guarantee that I am receiving all incoming emails but I believe that we are.
Photo of Mike3082

Mike3082

  • 72 Points
I went to check my email and it does not show any emails been sent or received. The last email that I received was about an hour ago. I should have received 3 or 4 in the last hour. I tried to send a test email to my gmail account and it did go through but I am not getting an error messages from Microsoft mail. I have three email address:

msmith@swbuildingmaintenance.com
email@swbuildingmaintenance.com
smitty@swbuildingmaintenance.com

Note: This topic was created from a reply on the Email mailboxes being restored topic.

This reply was created from a merged topic originally titled
Emails delayed.
Photo of Angela W

Angela W

  • 6,540 Points 5k badge 2x thumb
Hi Mike, this is a separate issue. Emails being added to the restore list are emails that seem to be completely missing from the account. I hope you find the information in this thread helpful.
Photo of Quin8467

Quin8467

  • 322 Points 250 badge 2x thumb
Same here. Emails were being received at both my accounts up to about 3:00 EST, but now test emails being sent and PayPal shipping acknowledgments are not being picked up. No bounce and no error messages generated. Just not showing up. The two accounts impacted are

info@harmonyremoterepair.com
sales@harmonyremoterepair.com

Is anyone looking into this issue as well, beyond the blacklisting, password failures and missing accounts?
Photo of Quin8467

Quin8467

  • 322 Points 250 badge 2x thumb
Emails delivered approximately 2 hours after being sent. All appear to be accounted for. Cautiously optimistic.
Photo of Ehsan Zaheer

Ehsan Zaheer

  • 39,954 Points 20k badge 2x thumb
Hi All,

The email issues have been resolved, here's the latest Hmail (email) update.

Thank you,
Ehsan
Photo of Patti

Patti

  • 590 Points 500 badge 2x thumb
No it has not. I moved my email off of Homestead. Several Homestead email customers of mine did not. I can't receive their emails. Stop stating things that are not true. You are not aware of the whole problem. Do your research before you report of things.
Photo of Skylands and Beyond

Skylands and Beyond

  • 836 Points 500 badge 2x thumb
Patti, you are correct. I've been busy working and after reading all the posts until yours, I had to stop to type and agree!!
Photo of Skylands and Beyond

Skylands and Beyond

  • 836 Points 500 badge 2x thumb
I'm starting the move with email, ASAP. Can you please suggest to me who you moved to and what type of support they have?
Photo of Patti

Patti

  • 590 Points 500 badge 2x thumb
I moved my MX records to point to GoDaddy. I will move my domain soon just too busy. You have to set up the email accounts with them first. Then they will tell you what IP address to point the MX records to. They have a phone number to call for support. Good luck.
Photo of Patti

Patti

  • 590 Points 500 badge 2x thumb
So many other great tools you could use. I just found this comparison.

Take a look at this comparison cart for 2013 DIY website tools.
http://www.websitetooltester.com/en/w...

where does Homestead stand?...at the bottom.
Photo of Ron5189

Ron5189

  • 60 Points
What is going on? This is outrageous. How can I do business without email working reliably? This is a printshop and I am losing customers regularly due to the fact that they are not getting what they need because I don't know they need it!!! You cannot even imagine the damage that it is doing to a small new business like this!! Do you plan on re-imbursing the employees that I lay off for their lost jobs?
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
on outlook the solution is to change the port to your incoming mail server from 110 to 995 and put a check in the box by use SSL on the advance tab.

This will fix the problem. Follow the other instruction for outlook off thier website and just make this small change.
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
FYI

Your using IMAP try
993 SSL

I've been using POP.
Photo of Carletta7443

Carletta7443

  • 130 Points 100 badge 2x thumb
My incoming is POP3 per Outlook. I dont see anything referencing my using IMAP still need help.
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
If incoming is POP3 then go to advance tab
change incoming port to 995 then check box SSL enable
you may need to restart outlook sometimes then reopen.

Hope this helps.
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
The advance tab is located in you email setup settings fyi
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
Sorry to get to Advance Tab it appears you must go through the (More Settings) tab first.
Photo of Carletta7443

Carletta7443

  • 130 Points 100 badge 2x thumb
None of my emails are coming thru. Why can't they get this fixed. it is seriously impacting my business. I'm not a techy so I don't understand these email strings as to how to fix. My email account is with GoDaddy. Can someone walk me thru this workaround so that I can retrieve my emails from my customers?
Photo of Carletta7443

Carletta7443

  • 130 Points 100 badge 2x thumb
ok James 3075. I have done what you recommended. Changed to 995 SSL and restarted. How soon can I get emails that I have been waiting for. This directly impacts my business so I need to get those emails that I have not received for the past 7 days. And what impact does this change (995 SSL) have to my other incoming email notes? I'm hoping this does not interrupt the flow of my other emails so that they are now not showing up. Please respond.
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
Ok just want to make sure we are on the same page.

This worked for homestead account emails (Intuit).

Ok you said your email is set up for POP3 setting then you set incoming server port to 995 enable SSL outgoing server port set for 587.

you should have received any emails right after the change.

As far as managing multiple emails with outlook.

This change should be done on the Intuit (homestead email account) so it only affects this one account.

If you have different email accounts from other folks like GoDaddy they should provide email setup information via their website. Email settings differ from company to company.

Again the impact of changing 995 should only effect that one account if it does not work change back to original setting. No harm done.
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
I found GoDaddy settings online see both links. First one shows what ports you can use and the second link shows a step by step screen shot tutorial.

http://support.godaddy.com/help/artic...

http://support.godaddy.com/help/artic...
Photo of Carletta7443

Carletta7443

  • 130 Points 100 badge 2x thumb
I made the changes you stated and it seems to be working. I sent a couple of test emails through and I did get them. But, where are my other emails that I'm missing over the past 7 days. Where are they? My email is with domains priced right? I said Go Daddy but I was wrong. This particular email is with domains priced right.
thanks
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
You checked your junk email box or spam box? anything fall into there?
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
you forced the send and receive button on outlook several times. If you had a number of emails the last couple of days sent to you with big attachments on them it may take a little while for outlook to download.
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
Is this the link you checked your email from? Your emails my still be on the web-server. This link came from Domains Priced Right. See if you can login to link.

https://login.secureserver.net/index....
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
If you find your emails on the web-mail-server you can forward them again to your outlook now that it is working.
Photo of Carletta7443

Carletta7443

  • 130 Points 100 badge 2x thumb
It stop working again. I sent two email tests thru my website. Only one came through. So I need help again. I went back to the server information on Outlook and it returned to the previous settings. It did not retain the 995 SSL
Photo of paulyehl

paulyehl

  • 220 Points 100 badge 2x thumb
Is there any update on when this issue is suppose to be resolved. I still can't get emails IMAP'ed to my MAC.
Photo of james3075

james3075

  • 610 Points 500 badge 2x thumb
if your using IMAP try incoming server port
993 enable SSL

in your email account settings.
Photo of Ginevra5425

Ginevra5425

  • 132 Points 100 badge 2x thumb
Any recommendations on another service to replace Intuit? This email issue is so embarrassing for our company. Not only do I not receive emails but we also have to call clients and ask if they have sent any recently....
Photo of Patti

Patti

  • 590 Points 500 badge 2x thumb
I switched over to GoDaddy. You have to set up the email accounts with them first. Then they will tell you what IP address to point the MX records to. They have a phone number to call for support. Good luck.
Photo of Ginevra5425

Ginevra5425

  • 132 Points 100 badge 2x thumb
Thanks Patti.
Photo of Webmaster3656

Webmaster3656

  • 1,030 Points 1k badge 2x thumb
I WOULD LIKE TO HAVE AN ADJUSTMENT TO MY MONTHLY BILL - IT IS OVER 20 DAYS OF ANGUISH, LOST PRODUCTIVITY AND LOST BUSINESS AND MISSED OPPORTUNITIES DUE TO YOUR INABILITY TO PROVIDE A PROPER EMAIL SERVICE.

This cannot be how INTUIT keeps small businesses running!!
Photo of scott2693

scott2693

  • 274 Points 250 badge 2x thumb
I agree Webmaster3656

Everyone should copy and paste this:

I WOULD LIKE TO HAVE AN ADJUSTMENT TO MY MONTHLY BILL - IT IS OVER 20 DAYS OF ANGUISH, LOST PRODUCTIVITY AND LOST BUSINESS AND MISSED OPPORTUNITIES DUE TO YOUR INABILITY TO PROVIDE A PROPER EMAIL SERVICE.

This cannot be how INTUIT keeps small businesses running!!
Photo of christopher7393

christopher7393

  • 282 Points 250 badge 2x thumb
just give up. it's never going to work. they simply don't know what they are doing. I've got a couple of enquiries out for altnerative providers. I'll let you all know.
Photo of Amy3316

Amy3316

  • 60 Points
Please advise the status of our emails. This has been very disruptive to our business.

This conversation is no longer open for comments or replies.