Emails not delivered

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  • Updated 6 years ago
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There were several emails that I did not receive yesterday but was told by support that email was slow but they were eventually getting delivered. However, there are at least a couple of emails I know that were never delivered and possibly more through my contact form from my business website. Please tell me if the email problem from yesterday has been resolved and when I will receive the emails that were not delivered yesterday.
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Maureen0361

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Posted 6 years ago

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Angela W

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Official Response
I'm very sorry for all of your frustrations. One of our employees became unavailable- and we missed it. hat's why it hasn't been updated or monitored by us. I apologize that I missed it. I am following it and will provide updates as they come in.

Our admins are still working on fixing the slowness and blocked IP addresses. A couple things I want to mention:

Here is how you can export contacts to a .csv file.

You can also back up emails to another location.

Finally, I posted an update about the importance of email passwords.

The root cause of the slowness and blocked IP addresses are hacked accounts. We are sorry for the impact this has had on all of you and we are working to get it fixed as soon as possible.
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Angela W

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Official Response
We have posted an update here in the Community about this situation. Please take a moment to read the Email Update for additional information about what happened and steps we're taking to resolve the issues.

We are very sorry for the pain and trouble this has caused so many of you.