Emails getting returned to customers; "Sender address quota exceeded"

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  • Updated 6 years ago

This conversation has been merged. Please reference the main conversation: What is the status of this ongoing email issue?

Some of my customers are reporting that their emails are being returned to them, with a "Sender address quota exceeded" message. When I login to the webmail interface (Zimbra / Homestead ... not sure what the right name is), it shows that I'm well within my quota. What is going on? Can this problem be rectified so that I don't miss any emails?? I'm still getting most of my emails I think, but at least 3 people have forwarded this to me on my other support address.
The returned email shows something like this:

Delivery to the following recipient failed permanently:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain by [].

The error that the other server returned was:
554 5.7.1 : Recipient address rejected: Policy Rejection- Sender address quota exceeded: Throttled (Error code ERR-3375-T).
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Posted 6 years ago

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