emails will not delete

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  • Updated 5 months ago
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I have Homestead Roundcube email and when I delete an email the email fades but never gets deleted.  Like a ghost email.  My mailbox is 100 percent full and I can not delete anything to open up space
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chad1046

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Posted 5 months ago

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Michelle C, Employee

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Hello,

I have created a ticket to get this resolved and to make sure the email deletions are syncing with the server correctly. Please allow 24-48 hours for this to be resolved. 
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chad1046

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I just tried deleting the biggest 5 emails I had and it did nothing.
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Michelle C, Employee

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Thank you. I escalated a ticket last night. It should be getting looked into today. I appreciate your patience with this. 
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chad1046

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Thanks I appreciate it.  I checked tonight and it still seems to be the same and I'm up to 97 percent full.
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chad1046

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Any update on this.  It's still the same this morning
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Michelle C, Employee

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Hello Chad, 

This looks to be resolved. Currently there are no "ghost" messages in the trash and the percentage has been updated to 77%. 

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