Emails I send not being received by recipients

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What is going on with emails.
I am sending emails through Mozilla Thunderbird which I have been for the past 8 years but none of them are being received by my clients.
I am receiving emails in my inbox with no problem.
As we are a wedding photography business, this is not a good look from prospective brides.
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Susan5974

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Posted 3 years ago

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Brian4612, Champion

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Susan are you using Thunderbird to send and receive emails through your Homestead OX email account. There has been an upgrade from OX to Roundcube and although there shouldn't have been any disruption there is a chance it could be that. Log into your email directly via your Homestead account ( not through a shortcut on your desktop) see if you have been upgraded.
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Susan5974

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Hi Brian,
It is happening with all of my domains.
Some are still on OX and some are on Roundcube.
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Brian4612, Champion

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HI Susan, although announced as a seamless transition, if you have been around computers enough it rarely works out that way. Drew and Todd are brilliant at working through problems and finding solutions so hang in there.
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Drew N, Alum

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Are you having the problem with all email addresses on all your domains? Is it limited to 1 domain or even 1 email address? Do you have the source code of a message that was not delivered recently.

https://www.lifewire.com/view-source-of-message-thunderbird-1173188
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Susan5974

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Hi Drew,
It is happening with all of my domains.
Yes. I have the source code.
Do you want me to send it to you?
Thank you.
Susan
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Todd H, Social Media Specialist

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Hi Susan5974, yes please provide the source code so we can look more into what might be going on.
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From - Wed Feb 15 11:59:25 2017
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00800000
X-Mozilla-Keys:                                                                                 
Subject: Re: Wedding Photography Package & Payment Details
To: Tim <timothyschru@gmail.com>
References: <ed13d27a-cb43-2b45-65e9-5a283b575b09@inexpensiveweddingphotography.com>
 <565077774.4712635.1486902208342@mail.yahoo.com>
 <5c065e7d-570e-0726-d9ab-b1bb030568e3@inexpensiveweddingphotography.com>
 <926497768.8054345.1487118679580@mail.yahoo.com>
 <CA+ryLx5B=oZoEy7drgeoW8VE-Bvyit+tZL30kEQJCynQvDTnBQ@mail.gmail.com>
From: Enquiries IWP <enquiries@inexpensiveweddingphotography.com>
Message-ID: <be4c59fb-ccad-3954-3d93-3af7f070219c@inexpensiveweddingphotography.com>
Disposition-Notification-To: Enquiries IWP
 <enquiries@inexpensiveweddingphotography.com>
Date: Wed, 15 Feb 2017 11:59:23 +1000
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101
 Thunderbird/45.7.1
MIME-Version: 1.0
In-Reply-To: <CA+ryLx5B=oZoEy7drgeoW8VE-Bvyit+tZL30kEQJCynQvDTnBQ@mail.gmail.com>
Content-Type: multipart/alternative;
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Hi Tim,
Thank you for getting in touch.

I am actually with Philip, the photographer, at the moment and he said 
that he can meet up with you anytime on Monday 20th March to go over 
final plans for the day etc.

He also mentioned that as your ceremony is at 3.30pm and your reception 
starts at 5pm, there isn't really that much time for photos after the 
ceremony so the Botanic Gardens is really the only location you would 
have time for without being rushed.
We have done many weddings in the gardens so we know all of the good 
locations for photos so that is not a problem at all.

Just let me know a suitable time for Philip to meet up with you on the 
20th as well as a location that suits you (probably the cafe at the 
botanic gardens would suit) otherwise, you could come to our 
office/studio which is about a 15 minute drive from the city.

Also, do you have a postal address so I can mail a receipt and paperwork 
to you this afternoon.
I can send it by Express Post so you will receive it tomorrow.

Thanks Tim.

Kind regards
Jessica Mitchell
IWP Bookings Coordinator
www.inexpensiveweddingphotography.com
enquiries@inexpensiveweddingphotography.com




On 15/02/2017 10:59 AM, Tim wrote:
> Hi Jessica,
>
> Here are the details.
>
> Ceremony Location: Sir Thomas Brisbane Planetarium, Toowong
> Ceremony Time: 3:30 pm
>
> Post Ceremony Photos: Botanic Gardens (what are the other suitable locations? )
>
> Reception Location: The Fox Hotel, South Brisbane
> Reception Time: 5:00 pm
>
> I'll be available in Brisbane 19.03 onwards. The bridal party arrives
> on the 22nd.
>
> Best wishes,
>
> Tim
>
>
> On 15 February 2017 at 11:31,  <yohan_kodikara@yahoo.co.uk> wrote:
>> Hi Jessica,
>>
>> Thanks for the confirmation. Hope you have received the payment.
>>
>> I have CC'd Elizabeth and Naveen for your reference. They will be in touch
>> to book an appointment with the photographer to have a discussion re the
>> requirements and the details of the wedding.
>>
>>
>> Best regards
>>
>> Yohan
>>
>>
>>
>> ________________________________
>> From: Enquiries IWP <enquiries@inexpensiveweddingphotography.com>
>> To: yohan_kodikara@yahoo.co.uk
>> Sent: Tuesday, 14 February 2017, 7:52
>> Subject: Re: Wedding Photography Package & Payment Details
>>
>> Hi Elizabeth, Naveen and Yohan,
>> Thank you for choosing Inexpensive Wedding Photography to capture your
>> special day.
>> Please find below, your wedding photography package and payment details.
>>
>> Package booked: Gold Photography Package (25% Discount Offer)
>> Wedding Date: Friday 24th March 2017
>> Bridal Preparations: Brisbane
>> Ceremony Location: Sir Thomas Brisbane Planetarium, Toowong (time tba)
>> Post Ceremony Photos: Botanic Gardens (tbc)
>> Reception Location: The Fox Hotel, South Brisbane (time tba)
>>
>> PACKAGE DETAILS
>> Up to 4 hoursâ€TM coverage on your wedding day
>> *Attendance at your wedding rehearsal to familiarize with ceremony etc.
>> Bridal preparations including:
>> - Photos of accessories (flowers, jewellery, wedding dress, shoes and
>> perfume bottle etc.)
>> - Photos with bride & bridesmaids, parents
>> Arrival of guests at the ceremony location
>> Groom & groomsmen at ceremony location prior to ceremony
>> Bride arrival
>> Ceremony
>> Family congratulations
>> Group photography
>> Casual and formal family photos
>> Bridal party location photos
>> Partial reception coverage
>> All images are individually edited, enhanced & retouched.
>> Unlimited high resolution print ready images on USB (watermark free).
>> Same images in low resolution (watermark free) to put on your social media
>> sites.
>> Selected images put onto a password protected webpage on the IWP website to
>> share with your friends and family for 6 months
>> 5 12"x18" professional lustre prints of your choice
>> 10 8” x 10” professional lustre prints of your choice
>> Package Cost: $1271.25
>>
>> To be eligible for the 25% discount offer, payment must be paid in full at
>> time of booking.
>>
>> Payment payable by Direct Bank Deposit or Electronic Funds Transfer.
>> Details are:
>> BSB Number: 804059
>> Account Number: 350475
>> Account Name: Photography Events
>> Name of Bank: Queenslanders Credit Union
>>
>> Please let us know when payment is made so we can keep an eye out for it.
>> Once we receive your payment, a receipt & some paperwork will be mailed to
>> you.
>> Thank you once again for choosing Inexpensive Wedding Photography.
>>
>> Kind regards
>> Jessica Mitchell
>> IWP Bookings Coordinator
>> www.inexpensiveweddingphotography.com
>> enquiries@inexpensiveweddingphotography.com
>>
>> *Attendance of Wedding Rehearsal
>> As every wedding is different, all of our wedding packages include your
>> photographer attending your wedding rehearsal (if you are having one) to
>> familiarize with ceremony proceedings etc. and to go over final timings etc.
>> for the day.
>> If we are unable to attend your wedding rehearsal, we will make a time to
>> catch up a week or two before your wedding to go over final details and
>> timings etc.
>>
>>
>>
>> On 12/02/2017 10:23 PM, yohan_kodikara@yahoo.co.uk wrote:
>>
>> Hi Jessica,
>>
>> Is there a contact number to call you.
>>
>> Best regards
>>
>> Yohan
>>
>>
>> ________________________________
>> From: Enquiries IWP <enquiries@inexpensiveweddingphotography.com>
>> To: yohan_kodikara@yahoo.co.uk
>> Sent: Friday, 10 February 2017, 18:45
>> Subject: Re: Inexpensive Wedding Photography
>>
>> Hi Elizabeth and Naveen (Yohan),
>> Congratulations on your upcoming wedding and thank you for considering
>> Inexpensive Wedding Photography to capture your special day.
>>
>> I have checked our bookings calendar and we are currently available for
>> you on Friday 24th March 2017.
>>
>> To meet up with the photographer to discuss your requirements in detail
>> etc. and to see some of our recent weddings, just let me know a suitable
>> time and location and I will put it in our diary for you.
>> The photographer can come to your home or meet up at your favourite café.
>> Whichever is more convenient for you.
>> Daytime or evenings are okay.
>>
>> Thank you once again Elizabeth and Naveen (Yohan).
>> Looking forward to helping you with your wedding photography requirements.
>>
>> Kind regards
>> Jessica Mitchell
>> IWP Bookings Coordinator
>> www.inexpensiveweddingphotography.com
>> enquiries@inexpensiveweddingphotography.com
>>
>>
>>
>>
>>
>>


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    Hi Tim,<br>
    Thank you for getting in touch.<br>
    <br>
    I am actually with Philip, the photographer, at the moment and he
    said that he can meet up with you anytime on Monday 20th March to go
    over final plans for the day etc.<br>
    <br>
    He also mentioned that as your ceremony is at 3.30pm and your
    reception starts at 5pm, there isn't really that much time for
    photos after the ceremony so the Botanic Gardens is really the only
    location you would have time for without being rushed.<br>
    We have done many weddings in the gardens so we know all of the good
    locations for photos so that is not a problem at all.<br>
    <br>
    Just let me know a suitable time for Philip to meet up with you on
    the 20th as well as a location that suits you (probably the cafe at
    the botanic gardens would suit) otherwise, you could come to our
    office/studio which is about a 15 minute drive from the city.<br>
    <br>
    Also, do you have a postal address so I can mail a receipt and
    paperwork to you this afternoon.<br>
    I can send it by Express Post so you will receive it tomorrow.<br>
    <br>
    Thanks Tim.<br>
    <br>
    Kind regards<br>
    Jessica Mitchell<br>
    IWP Bookings Coordinator<br>
    <a class="moz-txt-link-abbreviated"
      href="http://www.inexpensiveweddingphotography.com">www.inexpensiveweddingphotography.com</a><br>
    <a class="moz-txt-link-abbreviated"
      href="mailto:enquiries@inexpensiveweddingphotography.com">enquiries@inexpensiveweddingphotography.com</a><br>
    <br>
    <br>
    <br>
    <br>
    <div class="moz-cite-prefix">On 15/02/2017 10:59 AM, Tim wrote:<br>
    </div>
    <blockquote
cite="mid:CA+ryLx5B=oZoEy7drgeoW8VE-Bvyit+tZL30kEQJCynQvDTnBQ@mail.gmail.com"
      type="cite">
      <pre wrap="">Hi Jessica,

Here are the details.

Ceremony Location: Sir Thomas Brisbane Planetarium, Toowong
Ceremony Time: 3:30 pm

Post Ceremony Photos: Botanic Gardens (what are the other suitable locations? )

Reception Location: The Fox Hotel, South Brisbane
Reception Time: 5:00 pm

I'll be available in Brisbane 19.03 onwards. The bridal party arrives
on the 22nd.

Best wishes,

Tim


On 15 February 2017 at 11:31,  <a class="moz-txt-link-rfc2396E" href="mailto:yohan_kodikara@yahoo.co.uk">&lt;yohan_kodikara@yahoo.co.uk&gt;</a> wrote:
</pre>
      <blockquote type="cite">
        <pre wrap="">Hi Jessica,

Thanks for the confirmation. Hope you have received the payment.

I have CC'd Elizabeth and Naveen for your reference. They will be in touch
to book an appointment with the photographer to have a discussion re the
requirements and the details of the wedding.


Best regards

Yohan



________________________________
From: Enquiries IWP <a class="moz-txt-link-rfc2396E" href="mailto:enquiries@inexpensiveweddingphotography.com">&lt;enquiries@inexpensiveweddingphotography.com&gt;</a>
To: <a class="moz-txt-link-abbreviated" href="mailto:yohan_kodikara@yahoo.co.uk">yohan_kodikara@yahoo.co.uk</a>
Sent: Tuesday, 14 February 2017, 7:52
Subject: Re: Wedding Photography Package &amp; Payment Details

Hi Elizabeth, Naveen and Yohan,
Thank you for choosing Inexpensive Wedding Photography to capture your
special day.
Please find below, your wedding photography package and payment details.

Package booked: Gold Photography Package (25% Discount Offer)
Wedding Date: Friday 24th March 2017
Bridal Preparations: Brisbane
Ceremony Location: Sir Thomas Brisbane Planetarium, Toowong (time tba)
Post Ceremony Photos: Botanic Gardens (tbc)
Reception Location: The Fox Hotel, South Brisbane (time tba)

PACKAGE DETAILS
Up to 4 hoursâ€TM coverage on your wedding day
*Attendance at your wedding rehearsal to familiarize with ceremony etc.
Bridal preparations including:
- Photos of accessories (flowers, jewellery, wedding dress, shoes and
perfume bottle etc.)
- Photos with bride &amp; bridesmaids, parents
Arrival of guests at the ceremony location
Groom &amp; groomsmen at ceremony location prior to ceremony
Bride arrival
Ceremony
Family congratulations
Group photography
Casual and formal family photos
Bridal party location photos
Partial reception coverage
All images are individually edited, enhanced &amp; retouched.
Unlimited high resolution print ready images on USB (watermark free).
Same images in low resolution (watermark free) to put on your social media
sites.
Selected images put onto a password protected webpage on the IWP website to
share with your friends and family for 6 months
5 12"x18" professional lustre prints of your choice
10 8” x 10” professional lustre prints of your choice
Package Cost: $1271.25

To be eligible for the 25% discount offer, payment must be paid in full at
time of booking.

Payment payable by Direct Bank Deposit or Electronic Funds Transfer.
Details are:
BSB Number: 804059
Account Number: 350475
Account Name: Photography Events
Name of Bank: Queenslanders Credit Union

Please let us know when payment is made so we can keep an eye out for it.
Once we receive your payment, a receipt &amp; some paperwork will be mailed to
you.
Thank you once again for choosing Inexpensive Wedding Photography.

Kind regards
Jessica Mitchell
IWP Bookings Coordinator
<a class="moz-txt-link-abbreviated" href="http://www.inexpensiveweddingphotography.com">www.inexpensiveweddingphotography.com</a>
<a class="moz-txt-link-abbreviated" href="mailto:enquiries@inexpensiveweddingphotography.com">enquiries@inexpensiveweddingphotography.com</a>

*Attendance of Wedding Rehearsal
As every wedding is different, all of our wedding packages include your
photographer attending your wedding rehearsal (if you are having one) to
familiarize with ceremony proceedings etc. and to go over final timings etc.
for the day.
If we are unable to attend your wedding rehearsal, we will make a time to
catch up a week or two before your wedding to go over final details and
timings etc.



On 12/02/2017 10:23 PM, <a class="moz-txt-link-abbreviated" href="mailto:yohan_kodikara@yahoo.co.uk">yohan_kodikara@yahoo.co.uk</a> wrote:

Hi Jessica,

Is there a contact number to call you.

Best regards

Yohan


________________________________
From: Enquiries IWP <a class="moz-txt-link-rfc2396E" href="mailto:enquiries@inexpensiveweddingphotography.com">&lt;enquiries@inexpensiveweddingphotography.com&gt;</a>
To: <a class="moz-txt-link-abbreviated" href="mailto:yohan_kodikara@yahoo.co.uk">yohan_kodikara@yahoo.co.uk</a>
Sent: Friday, 10 February 2017, 18:45
Subject: Re: Inexpensive Wedding Photography

Hi Elizabeth and Naveen (Yohan),
Congratulations on your upcoming wedding and thank you for considering
Inexpensive Wedding Photography to capture your special day.

I have checked our bookings calendar and we are currently available for
you on Friday 24th March 2017.

To meet up with the photographer to discuss your requirements in detail
etc. and to see some of our recent weddings, just let me know a suitable
time and location and I will put it in our diary for you.
The photographer can come to your home or meet up at your favourite café.
Whichever is more convenient for you.
Daytime or evenings are okay.

Thank you once again Elizabeth and Naveen (Yohan).
Looking forward to helping you with your wedding photography requirements.

Kind regards
Jessica Mitchell
IWP Bookings Coordinator
<a class="moz-txt-link-abbreviated" href="http://www.inexpensiveweddingphotography.com">www.inexpensiveweddingphotography.com</a>
<a class="moz-txt-link-abbreviated" href="mailto:enquiries@inexpensiveweddingphotography.com">enquiries@inexpensiveweddingphotography.com</a>






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Drew N, Alum

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