Emails going to junk folder

  • 0
  • 1
  • Question
  • Updated 5 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 7 days of inactivity

Many of my customers have been saying that our emails are ending up in their junk folder. Why is this? 
Photo of Patricia6042

Patricia6042

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 5 months ago

  • 0
  • 1
Photo of Michelle C

Michelle C, Employee

  • 34,962 Points 20k badge 2x thumb
Hello,

This is due to the receiving servers spam filter marking the emails as potential spam. I did see a couple slightly outdated email DNS settings that do sometimes get flagged and I have gotten those updated. The updated ips have a better reputation and should help emails land in the inbox. Another recommendation is to ask the recipient to add your email address to their contact list to also show the system this is a legit email for communication. 
Photo of Patricia6042

Patricia6042

  • 90 Points 75 badge 2x thumb
Ok. What about when it's their first communication from us? We have had people e-mail us from our company site, and when we respond, it ends up in their junk folder.
Photo of Michelle C

Michelle C, Employee

  • 34,962 Points 20k badge 2x thumb
It could of been due to the outdated DNS that has now been updated. 

This conversation is no longer open for comments or replies.