Emails from our local library not coming to me

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  • Updated 1 year ago
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Emails from our local library not coming to me Not in Inbox or Junk folder and I have added it to my address book but still not receiving them Any ideas why? Are there filters?
this is the email they are coming from e-library@peterborough.ca
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L.A.5763

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Posted 1 year ago

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Drew N, Community Manager

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We do have a spam filter, but messages from that address have not reached the servers when I check the logs. What address are they sending to? Can you get the source code from a message they sent? You may have to try sending it to a different email.
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Drew N, Community Manager

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Do they get a bounce back message?
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L.A.5763

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They are sending to lucy@lucyperna.com. I have tried to receive their emails to my other email address lucy@lucysbutterflyfarm.com But that was not working either.  They do not receive a bounce back message.  Sorry i don't know the source code but may be able to get it.
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Drew N, Community Manager

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I do not see a single message from e-library@peterborough.ca in the logs as having reached our servers. I believe the issue to be on the sender's side. They will need to check with their admins. If they say the message was delivered to us, I would be very surprised, but we would need the header(source) to check it out.
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L.A.5763

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Thank you for your help. I will ask them to investigate from their end again.

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