Emails are not coming through, is there a problem with the server?

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Emails are not coming through, is there a problem with the server?
I'm not receiving any emails.
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Ralph3705

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Posted 3 years ago

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Todd H, Social Media Specialist

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What is the email you are having issues with? I certainly want to take a look.
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Jennifer3538

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Alright, I am having the same issues. Some are coming, but not all. 

dsmith2@canvasworksincmn.com
dsmith3@canvasworksincmn.com
sales@canvasworksincmn.com
sales@snocaps.net

Apparently people are not getting any sort of error message back either which is making sales & contacts difficult to say the least. 
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Todd H, Social Media Specialist

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Can you provide one email Subject so I can look through the headers and source? I will need an email example for one you are suspicious that was not delivered.
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Jennifer3538

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Let me call a client and see if they can give me a subject.
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Todd H, Social Media Specialist

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I adjusted the DNS for your email records slightly, this may help out.

Please let me know!
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Ruth3259

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I have also had several people tell me that emails they have sent to me are being rejected.  What's up with this?
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Drew N, Alum

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The rejection message should have an indication of the reason. Do you have one? If not, what is the email address?
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Ruth3259

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No, I don't have one.  The email is ruth@ruthnott.com.
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Drew N, Alum

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I am sending an email to see what happens
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Drew N, Alum

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Ruth3259, It seems you received our email. Are you still getting people complaining about messages bouncing? If so, we will need to see those messages as it appears everything is working.
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Jennifer3538

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I am still having issues apparently, a response from a help desk (Duda Support) was never received in my inbox. I have no idea what the subject line was, but I will try to find out. This is incredibly frustrating. Do you have any idea how difficult it is to get an email subject from someone or to even find out that you aren't getting emails when they aren't getting bounced back to the sender? Ugh.
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Drew N, Alum

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If you can provide the sender's email address, I can take a look that way. I do see a Dudamobile mail getting to dsmith2@canvasworksincmn.com today
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Jennifer3538

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There was an email from them that never came through on Tuesday at 6:23pm. 

troy@heraldjournal.com  Has apparently sent a bunch of emails to me that I have not received. 

I have also not received a delivery receipt from an email that was sent to Troy. 
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Jennifer3538

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Oh and Troy tried all of our email addresses too.
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Drew N, Alum

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Something in Troy's email is flagged as spam and being blocked. I would need the source code one of the emails that didn't make it to you to find out what it is. It is not his email address or domain, so without knowing what the problem is I can't try to clear it. I did see that you got some on or before July 13th. If you still have one of those, maybe it will tell me, if the block was placed after the last one came in. If you have one, highlight and click View Source. Copy/paste everything here.
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Jennifer3538

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I will get that. 

I did send him an email on 7/19 with the subject "Status of French Lake and Howard Lake" he said he responded to it and I did not receive it. 
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Jennifer3538

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Can you not just remove the flag/block? 
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Jennifer3538

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<div dir="ltr">proof<br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">Troy Feltmann                           <br><font face="verdana, sans-serif"><font size="1"><b><font color="#0000ff">Herald</font></b> <font color="#990000"><b>Journal</b></font></font><b><font size="1"> Publishing</font> </b></font></div><div dir="ltr"><font face="verdana, sans-serif"><b><font color="#38761d" size="2">Greater MN Communications</font>     </b></font></div><div dir="ltr">120 6 ST N, PO BOX 129                                     <font color="#444444">  <b>     </b></font><br>WINSTED MN 55395                 <span style="font-size:12.8000001907349px"> </span></div><div dir="ltr">320-485-2535 office                                         <br>320-282-6520 cell                  <font face="tahoma, sans-serif"><b>    </b></font><br><a href="http://www.herald-journal.com"; target="_blank">www.herald-journal.com</a>;     <font face="tahoma, sans-serif"><b><font size="2">      </font></b></font></div><div dir="ltr"><font size="1"><b style="font-family:verdana,sans-serif">Sign &amp; Graphics</b></font><b style="font-size:12.8px;font-family:verdana,sans-serif"> <font color="#444444"> </font></b><b style="font-size:12.8px"><font color="#444444"> <a href="http://www.hjsigns.com/"; style="font-size:12.8px" target="_blank">www.hjsigns.co</a>m</font></b><br></div><div dir="ltr"><font face="tahoma, sans-serif" size="1"><b>Engraving &amp; Awards  <a href="http://www.laserengravingmn.com/"; target="_blank">www.laserengravingmn.com</a></b></font><b style="font-size:12.8px"><font color="#444444"><br></font></b></div><div dir="ltr"><font size="1"><b style="font-family:verdana,sans-serif">Printing</b></font><span style="font-size:12.8px">  </span><b style="font-size:12.8px;color:rgb(68,68,68)"> <a href="http://www.hjp-printing.com/"; target="_blank">www.hjp-printing.com</a></b><font face="tahoma, sans-serif" size="1"><br></font></div><div dir="ltr"><font face="tahoma, sans-serif" style="font-size:12.8px"><b><font size="1">Web</font></b></font><b style="font-size:12.8px;font-family:verdana,sans-serif">  </b><font size="1"><b style="font-family:verdana,sans-serif"> </b><font face="verdana, sans-serif" color="#444444"><b><a href="http://www.herald-journal.com/web/"; target="_blank">www.herald-journal.com/web/</a></b></font></font><br></div><d... dir="ltr"><font face="tahoma, sans-serif" style="font-size:12.8px"><b><font size="1">Promotional Products</font><font size="2"> </font></b></font><a href="http://greatermnpromo.espwebsite.com/"; style="font-size:12.8px;color:rgb(17,85,204);font-family:Helvetica,Arial,sans-serif" target="_blank">greatermnpromo.espwebsite.com</a><font size="1"><font face="verdana, sans-serif" color="#444444"><br></font></font></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Kristi Hoien</b> <span dir="ltr">&lt;<a href="mailto:khoien@heraldjournal.com">khoien@heraldjournal.com</a>&gt;</span><br>Date: Wed, Jul 13, 2016 at 4:19 PM<br>Subject: French Lake<br>To: Troy Feltmann &lt;<a href="mailto:troy@heraldjournal.com">troy@heraldjournal.com</a>&gt;<br><br><br><span class="HOEnZb"><font color="#888888"><div dir="ltr"><br clear="all"><br>-- <br><div data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><b><span style="font-family:georgia,serif"><font size="2"><span style="font-family:tahoma,sans-serif">Kristi Hoien</span></font></span></b><span style="font-family:tahoma,sans-serif"><font size="2"><i><br>Graphic Designer</i></font><span><font size="2"><span style="color:rgb(0,0,0)"></span></font></span></span><br><span style="font-family:tahoma,sans-serif"><span><font size="2"><span style="color:rgb(0,0,0)"></span></font></span></span><b><span style="font-family:georgia,serif"></span></b><div><span style="font-family:tahoma,sans-serif"><span><font size="2"><span style="color:rgb(0,0,0)"><br><br></span></font></span></span></div><div style="text-align:left"><font size="1"><span style="font-family:tahoma,sans-serif"><span>Greater Minnesota Sign &amp; Graphics | Office: <a href="tel:%28320%29485-2535" value="+13204852535" target="_blank">(320)485-2535</a></span> | 120 6 ST N, PO BOX 129  | WINSTED MN 55395</span></font><span style="font-family:tahoma,sans-serif"><span><font size="2"><span style="color:rgb(0,0,0)"></span></font></span></span></div></div></div></div></div>
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Drew N, Alum

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Well, this does not trigger the spam filter, so is subsequent emails, there is something that was not in this one that is the problem.Do you think he can send one of the ones you didn't get to a gmail or something to see if you get it?
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Jennifer3538

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He is now out of town until Monday.
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Drew N, Alum

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Sorry, but I do need to see it. Do you have any other know ones. I can take a look at what came to us us the senders address
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Jennifer3538

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Is this something that will have to be fixed with each individual person? 
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Drew N, Alum

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It might or might not be. It depends on if it is blocked by our spam filter or not. Troy has been for some of the content he is sending you, but not all. But that doesn't mean that the other people are suffering from a spam block. Our spam filter works based on the actions of the recipients of their emails. So if something is flagged as spam, then many people that they send have marked their emails as spam.
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Jennifer3538

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You cannot just unblock him? He does work for our company, he certainly isn't sending me anything that should be blocked. 
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Drew N, Alum

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As I said, it is not his email address that is blocked. It is something in the mail he is sending you and until I can see an email and figure out what it is, I can't unblock it. I mean can't. I have to try to unblock whatever the content is. If that content is significantly spam related, then it will not unblock, but we will cross any bridges we hit when we get there. I absolutely must be able to identify the content that is the problem.

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