Email not working

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  • Updated 6 years ago
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There are several email servers that are blacklisted prohibiting email to be delivered. Why does your chat support say to check here "We apologize for the inconvenience caused by the interruption to email service We’re working to restore it as soon as possible. No ETA is available yet. You can stay posted by checking our System Status Blog at status.homestead.com." When this is NOT even listed as a problem!! This has been going on for days and I have reported it via chat support twice!

Homestead email servers located at 209.157.71.85, 209.157.71.81, 209.157.71.84 are on several blacklisted sites. Who else is getting the runaround from InTuit??
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Webmaster3656

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Posted 6 years ago

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Laura4094

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I am not getting any emails other than the ones I copy myself on...plus they are kicking back from all kinds of email support...have you gotten a response? I am still trying to run my company on yahoo email which is a serious joke - I guess I am going to have to change website support and email companies...
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Michael4733

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Very frustrating...been having problems for over a week.....updates are poor, wait times over phone rediculous....no solutions.....service reps offer little help. Terrible.
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Patti

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Michael, You would think a company of this size could handle and plan for something like this. Such amateur hour. Any new account I set up for my customers, I do not allow them to use Homestead as their email service. If their domain is with another host, I leave it there. If the domain is with Homestead, I point the MX records to another host. I've avoided HUGE headaches with customers doing it this way. Too bad my own email is with Homestead. I lose $$$ by the minute when they have a major crash like this.
Glad I never use the Homestead e-mail- just got it cause it came with website, but I use Google for all business e-mails never have had a problem with them.
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Angela W

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I am very sorry for your frustrations. We are working to remove our IP addresses from the national blacklists and resolve the slowness issue. Both issues have been present since last week and are a result of hacked email accounts and spam being sent.

I'll update this thread as soon as I have additional updates. Again, I'm very sorry for your frustration.
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Brian4198

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Angela.....thank you for your little bit of information on why this is happening. Now I have something to tell my clients who are about to fire me because I have nothing to tell them.
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Patti

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Any updates, Angela? Another unproductive day with very annoyed customers because I can do nothing about this. Update please!
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Angela W

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Hi Patti, I'm still waiting! I know you're all very anxious to hear an update. I'm anxious to give you one. I'll let you know as soon as I have additional information.
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Patti

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I don't think anxious is the word here. What are you waiting for?
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Mario0282

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Big Kudos to Angela for keeping us as posted as she can. Keep up the good work. I know how frustrating is it a lot of people are losing money. but its so nice to know your updating as you can
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Patti

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Oh Please Mario, Angela just works from them. She has no power to affect change here. We all know that.She's the messenger. Angela, don't take this personally. The company that you work for is going down, down, down, we know it and we shall see what FCC action comes from this. So unfortunate for all the good work they did before the Intuit takeover.
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Mario0282

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Patti,I was giving her praise & Thanking her because she is the only one responding to us. Thank You again Angela for keeping us updated.
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Sammie2122

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Hi Angela,
We have an email account that has been deleted without any changes on our part. We are requesting that someone contact a representative of MISA Technologies, LLC www.misatechnologies.com as soon as possible to help us restore the lost information.
Regards,
Sammie
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Ellnave

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Our business e-mail is gone and we're on deadline with clients, unable to access anything. For two days there's been no access to our website for hours and now a missing e-mail address. What in the world are you people doing and how do we explain this to clients on deadline?
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deanna

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Me too I have asked for help this has to be fixed please. It's a service that we pay for and for our clients it looks so unprofessional please please fix this issue.
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Mike F., Alum

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Hi Deanna, If you are still having issues, it may be a result of something else. The issues mentioned above here are about a month old and resolved. Tell us specifically what issue you are having so we have something to troubleshoot,. Thanks!
Mike
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deanna

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It was resolved and now for the past week its doing the same thing again...please please resolve it...I have three domains with you and I honestly lost business.
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Mike F., Alum

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Sorry you are still experiencing issues. We'll need to gather some more information. There could be a configuration issue, perhaps an IP address block or a variety of things. Are you able to send and receive from the web client at mail.homesteadmail.com ? If you have not tried that please do, as this will help us determine if your IP address is blocked.

To get this fixed as quickly as possible you may want to call us.

1. Login to your account
2. Click Help in the top right corner and choose view help from the drop down
3. When the help center opens, click "Getting Started" in the left navigation
4. Scroll to the bottom of that thread and choose other help options.
5. This will take you to the contact page with the proper phone number to reach a support agent.
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deanna

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Hi, no it says it was send and they don't receive from the web client at mail.homesteadmail.com . I have spent hours on chat support really need this fixed.
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deanna

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I am not the only one with this issue so I know its from homestead.
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Mister Ron

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I have the same problem...sending from the web client..."message sent" but never is received. This has been the case for many many weeks.
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deanna

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I hope they fix it soon :((((((((((((((((((
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Drew N, Alum

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Mister Ron and Deanna, I am sorry you two are still having a problem sending email. Are the messages that you are sending and are not being received, going to any email address, or just select emails? I am sending you both an email. Please reply to my email with the sending and receiving email address of these mails. It will give us a better way to track where they are going.

Thanks

Drew N
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deanna

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Yes I am and it is not resolved yet I have replied to many employees and I think the communication is getting lost between too many.
It's not from one certain email but it seems more with Microsoft accounts. Some clients also sent mail and I received it 2 weeks after it was an embarrassing.
I have over 100 emails on an account do you want them all??? what about people that email me that I don't have their emails what do I do about that :(((((((((((
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deanna

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I have sent my IP address too and replied to many employees please please please fix this issue.
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Drew N, Alum

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I have the mail admin trying to find out what is happening with your messages to any of those addresses. Most likely he will be able to see if the messages are leaving the server or not. If they are, then the likely explanation is that you are being blocked by the receiving server. I will update you when the mail admin has news.

Thanks

Drew N
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Stephanie9938

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Thanks for responding - how can we retrieve mail that hasn't been delivered? Will it eventually show up?
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Angela W

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Yes, the email will be delivered. I'll be sure to update this thread again when I have additional details.

Thanks!
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Stephanie9938

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More emails bouncing this morning from our gscottlaw account saying non-deliverable. This is a law firm and we absolutely must be able to respond timely to emails coming from court systems and opposing counsel. I know you are aware of how serious this is and the ramifications of this issue with every business affected.
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Patti

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Stephanie, yes, this is serious. We are losing $$$ by the minute as we rely on email to run our business.
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Karsun

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I think we should all get a credit if we were affected by this. Just to ensure this doesn't happen again I'd have to go change countless email addresses, which takes up time I could be doing work.
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Stephanie9938

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A credit would be minor compensation compared to the cost involved so far trying to re-route email, keep a good reputation with clients, and not lose business. I've dealt with many, many companies in the past and even have Time Warner email as a back up and I have never ever experienced lack of communication and length of time to resolve a problem like this. I just wonder if anyone higher up on the food chain at Intuit has any idea this is going on or if they even care. We may look like a small group of people having trouble, but I feel pretty certain more are having trouble and haven't caught on to the problem yet.
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Elliott6196

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It is Hard to conduct business in todays day and age when your email doesnt work right.
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deanna

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Very true and embarrassing :( its been over 2 weeks and no solution
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Allen9228

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the id is lakegeorgecommunityband.com. We also have domain name lgcb.org
Over the past several days people are not getting messages sent via our mailing lists. For sure, one list that has problems is members@lgcb,org

This reply was created from a merged topic originally titled
Mailing List Problem.
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Stephanie9938

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Ok, I think I'm going to have heart failure now, because our largest client (who we are on a monthly retainer with) cannot get our emails because they are bouncing.

Here is the recent bounce:

"This is the mail system at host smtp4.homesteadmail.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

: host mx1c38.carrierzone.com[66.175.58.41] said:
550
5.7.1 ... H:SC [209.157.71.84] Connection
refused
due to abuse. Please see http://spamcop.net/bl.shtml?209.157.7... or
contact your E-mail provider. (in reply to RCPT TO command)"

This is beyond serious Intuit/Homestead. I don't even know what to say - if you don't fix this NOW and let me know NOW that we are unblocked from them I will have no choice but contact the FCC or whoever regulates you guys. And, I used to love you guys, your service used to be stellar - what happened?
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Webmaster3656

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First of all - when I saw this starting I reported it to support and was run around by level 1 who had no clue about what I was talking. Then finally after spelling it out last week - they said they knew about it and were working on it - that was 21 March and we are going on six days of interrupted email service. Business email.

When I called 2 days ago, I was run around again by level ONE support and then told to look at the homestead status page (which did not have this issue listed) and then was given level 2 tech - who then admitted that they were working on it.

Basically - they are blaming people who's email got hacked sending spam causing this issue. Okay, I understand that but they could also re-route our email through other email servers (IP addresses) which are not on the Blacklisted sites - and then work to get the blacklisted servers removed from these lists.

The Biggest problem with Homestead / Intuit is they don't have a clue about managing IT - they don't have ITIL Management Training (IT Service Management skills) and don't have the right software and systems in place to recover from these issues - something that a good proactively managed IT department would have in place. They lack the ability to put into place failsafes for these types of issues and work like old IT departments where they wait until you can't print or send email before they get working on the problem and then are fire-fighters.

Seriously bad business and not sustainable for today's interactive business.
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Patti

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Wrote a lot already. Agreed with all you said.
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Angela W

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Again, I want to say how very sorry we are for the inconvenience and frustration. We have identified the issue and have been working on a resolution.

Unfortunately, it does take time to get off the blacklists that we're currently on. Emails are being sent but if your email is being block by the recipient, we don't have a workaround for you, yet. Our team is working hard to fix these issues and come up with alternatives (like re-routing email through other email servers) as well as getting our IP addresses removed from the blacklists.

I will continue to monitor all of your posts and will be providing another update ASAP but no later than tomorrow morning.
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Patti

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People are STILL not receivables my emails. What is the status of this horrific problem?Homestead, stop placating the customers with apologies and fix the problem, AND own up to it! Thank you. Can't wait to see what kind of credit I'll get! Anyone call the Better Business Bureau yet?
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Mario0282

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Any Updates About being able to send emails?
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Jennifer3209

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Mario, when I got this message I contacted spamcop who told me to change my passwords. Once they were changed everything worked beautifully even though it was a terrible inconvenience. Now today, I have no access to my email at all. It is just gone saying that my password is incorrect.
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Sabrina3973

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Same here! And its saying I don't even have any email accounts! WTF?
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Mario0282

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I got a message from Comcast saying the Server above are Not Blocked . So Why aren't my emails going through to comcast emails yet? I have several clients how still aren't getting my emails .
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Angela W

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Hi Mario, all email hosts have slightly different ways of handling emails in these types of situations. What can be frustrating is not all email providers will tell you immediately that they are rejecting an email. Some will just quarantine the email and hold onto it to possibly deliver at a later date.

I know some customers had that problem sending to Comcast last week- they sent the email on Tuesday which Comcast did not deliver until Thursday. For emails that "just go into cyberspace", most likely they fall in that category. The provider is correct: they aren't blocking the email, but they aren't immediately delivering it either. As we continue to be removed from blacklists more and more sent emails that were quarantined will be delivered.

Again, sorry for the frustration. We are working very hard to be removed from these blacklists.
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Angela W

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I've been asked to wait to post a more complete update. I failed to let this community know that I don't have any additional details I can share. I'm sorry I don't have more or better information for all of you.
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Terri3041

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I can get to my email but, I can't open it!
When I try I get a page that says "Page cannot be displayed"
It's been over a week now and while I tried being patient at
first I'm now losing that patience. I want to be able to read
my messages, it's part of the service that I pay for.
Can anyone tell me what's going on?
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Angela W

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Hi Terri, Can you please provide some additional information? Are you using an email client like Outlook? What happens when you go to mail.homesteadmail.com and try to sign in? If you still can't get in, I'd suggest logging in to your homestead account and changing your password. For tips on changing your password, please see my post about Email Passwords.

Please let me know if you continue to have trouble after trying those two things.

Thanks!
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Terri3041

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I am trying to sign in through homesteadmail.com thus the problem. This is how I have done it since I opened my account years ago. I don't have it set up to any other email account nor do I want to. As for changing my password I just done that not to long ago.
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Terri3041

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When I try to read one of my emails this is the page it takes me to,
https://mail13.homesteadmail.com/zimb...

This is happening on all three of my email accounts
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Angela W

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Hi Terri, are you using IE10? I've just learned that hmail isn't compatible with IE10, yet. Have you tried using Firefox or Google Chrome?
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Terri3041

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Yes and no I'm not changing to either of these.
I am paying for a service that isn't being provided period.
Homestead never fails to take my money every month, the very least they can do is make sure the services the promise are available. I'm not meaning to be difficult but if they aren't going to provide then they need to either give us a credit on our billing or tell us straight up so that we can move somewhere that will. If I treated my customers the way HS is treating theirs with this poor service I wouldn't be in business very long not to mention I would be completely ashamed of myself.
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Angela W

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Hi Terri,

I'm sorry for your frustration. Unfortunately, we have an open ticket with Zimbra, our web mail provider, and we don't have an ETA for when webmail will be compatible with IE10.

I can appreciate your loyalty to Internet Explorer. It's a great browser and has been around a very long time. Unfortunately, we don't have any control over the compatibility and are waiting for Zimbra to make the necessary adjustments. Until that happens, you would need to temporarily use another browser (Firefox or Chrome) or email client (Outlook, Thunderbird, etc).

I just tried calling you to help you work through this but wasn't able to reach you or leave a message.

If you'd like to switch to another provider, you're welcome to do that. I'd recommend using Firefox or Chrome to retrieve any messages you have waiting for you before you remove the emails from your account. Deleted emails aren't always able to be restored without loss of email.

As I said before, I'd be happy to help you work through this. Please let me know if I can be of additional assistance.

Angela
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Patti

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Amen, Terri. I'm moving my mail (MX records) tomorrow.
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Stephanie9938

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Patti, where are you moving your stuff too? I need to move mine as well. We are now in panic mode.
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Patti

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Go Daddy. But I'm sure they will remove this post so try to contact me before hand.
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Angela W

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We have posted an update here in the Community about this situation. Please take a moment to read the Email Update for additional information about what happened and steps we're taking to resolve the issues.

We are very sorry for the pain and trouble this has caused so many of you.
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Patti

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I read the note you posted in the Community Forum. What is concerning is that your email servers were hacked.What has the company done to prevent this from happening again? My guess is nothing.
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Angela W

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Our email servers were not hacked. We had several customers who had email accounts that were hacked. Those email accounts were used to send spam over our servers. When that spam was sent, it hurt our reputation and we were placed on several blacklists. We are actively working on getting removed from the blacklists.

As the update mentions, we are actively implementing changes to our email security policies and spam prevention measures to ensure that this problem does not happen again.
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Joe8520

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What is up with the e-mail service lately. It's completely cracked out for the last week.

This reply was created from a merged topic originally titled
POOR EMAIL RELIABILITY.
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Chana5044

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I have been experiencing the same frustrations as everyone else has in this community, but for some reason I just got a bunch of emails today that had not been delivered all week. I don't know if the emails I sent that were not delivered got delivered to their recipients. Has anyone else experienced a slight recovery?

This reply was created from a merged topic originally titled
Is email starting to recover for anyone?.
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Stephanie9938

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My emails still aren't working as Chana5044 said above, I've had a slight recovery, but now nothing.

How will we know that the issue has been fixed for good?
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Stephanie9938

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Any new word on this issue?
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Angela W

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I don't have any updates from the team. My understanding is that we are still working on getting off the blacklists and improving the reputation of our servers.
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Patti

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I've got news for everyone trying to survive the most recent Homestead email meltdown!!! While Homestead works to "improve the reputation of their servers," I moved my company email to another host. It was relatively painless and once you have the correct DNS settings set up and the new email addresses set up the other host, all is good. I chose to do it this weekend as a lot of people are off for the holiday so email flow would be a little lighter. I'll move my domain at a later time. Some of us on this thread may not be as dependent on their email in doing business. So I can understand while you'll wait for them to clear this up.

This is the third or fourth seriously MAJOR email problem I've experienced with them and enough is enough. I run a service business. All of my requests for services come via email. Period. If I can't get my email, I can't do business and I'll be out of business fast. So I had no choice.

Wishing you all the best of luck.
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Stephanie9938

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Did you keep your same email addresses? That's what we can't change, we're a law firm and all that stuff has to go to every court we deal with, etc. etc.
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Patti

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Yes, First purchase an email package from another host company. Then set up those email addresses on the new host. Find out from the new host what the correct settings should be for the MX records in the DNS manager within Homestead. Then, go into your DNS manager on Homestead, make those changes to the MX records and any CNAME records. Then you'll have to wait a few hours. During that time, the mail is lost, but you're not getting now anyway so what's the difference.

Then if you use Outlook, you'll need to change those settings on any computer accessing you individual email accounts. And reprogram your PDA or phone.
Hope that is helpful.
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Louise1963

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OK today 4/1 no emails getting sent in the office. Receiving emial from outside the office. Never had any problems till acouple of weeks ago and again now.
Whats the problem with homestead email. Yes hard to conduct business if the email is not working.
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Dennis9872

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This problem is not good. Some emails go through, some emails get delayed and now today I can't even get any connection to the server at all??
What's going on over there?
Going to have to consider leaving this dodgy service and switch my business emails over to ATT ? Can't do business like this.
Intuit please fix this problem ASAP
Surprised mostly that no message was sent out to customers advising of this issue.
Have to poke around on their website and community chat to even find out what's going on??? Yuck.
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Patti

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Dennis, Highly unlikely they will fix the entire problem any time soon.If you rely on your email for business as I do, I recommend switching services. I did Friday and all is good. If your domain is with Homestead all you have to do is set up the email address on another host and then point the MX records over to the new host. The new host will give you info on how to do that. Good luck!
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Michael4733

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Can we please get an update? Service appears to have stopped an hour or so ago. Amazing, no updates......problems dont get fixed. Awful.
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Quin8467

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I had some very slow email acknowledgements coming from PayPal, but starting at around 3:00 EST Monday afternoon, suddenly I cannot send or receive emails. The error is "Communication with the server has been interrupted". I went on Live Chat and was told to go look at the Status blog. Had already been there and there has been no update since the 28th.
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Lynne9443

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I've been having on again - off again service. Ready to throw a brick thru my screen. It's completely gone now!
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Patti

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Lynne, Highly unlikely they will fix the entire problem any time soon.If you rely on your email for business as I do, I recommend switching services. I did Friday and all is good. If your domain is with Homestead all you have to do is set up the email addresses on another host and then point the MX records over to the new host. The new host will give you info on how to do that. Good luck!
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Mark7241

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I like that solution but if homestead is blacklisted will messages even get that far to be forwarded to the new host?
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Patti

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Mark, your email won't go through the Homestead servers once you point your MX records over to another host. That's the whole idea. That is my understanding. I did it Friday and all is good.

Where's Angela??
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Angela W

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I'm still following this thread but I don't have any additional updates. We're still working to clear our reputation and be removed from the blacklists. The update that was provided on March 28 is still accurate and up to date. We're still actively working on a solution. I will provide another update as soon as one is available.
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Mark7241

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Because I dont regularly use HS email, I only found out about the problem when a user asked about it. I'm not in the habit of checking the system status message everyday (maybe I should). Would be nice if HS had a way of sending a text or email (to an alternate email address of course) when there's a major issue like this to notify admins of problem and to check status message.

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