Email Not Being Received By Recipient

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Emails we are sending are generally not being received. For some reason they are being blocked by the recipient's email host or they are landing in their junk folder. However, to test this, i frequently will resend a similar email to the same people using my yahoo address. This works perfectly every time.

Why are my homestead emails not getting through? I moved my domain to Intuit/homestead to be more professional but it is costing us a ton of time and money to simply communicate with our clients and vendors.

Thank you,
David
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David4076

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Posted 7 years ago

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Chris Folmer, Alum

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Hi David,

Sorry for the frustration. Can you please send a test email to chris_folmer@intuit.com so I can see the issue first hand. Do all 3 of your emails typically go to junk or is it a specific one?

Thanks!

Chris
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Eric9940

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I just found out that I've been having this very same issue since the security certificate thing took down my email box a week or so ago. My out going emails are not being recieved, plus many incoming emails (that I've spoken to customers about via phone) do not hit my box. Something is up here. Business is falling through my hands because of this, i need resolution.

Regards,

Eric
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Ehsan Zaheer

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Hi Eric,

Sorry for the delay - Do you receive a bounceback email or anything when you send a message and know that the recipient hasn't received it?

Are you still having trouble with sending/receiving email in general?

I look forward to your response, thanks!

Ehsan
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Jeff7188

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I am having a similar issue. Some of my customers are receiving my emails and others are not. I can even send an email to multiple customers and some will receive it and some not. This is costing me money at this point. It seems to have been happening since last Friday. In some cases I receive a message back from MAILER-DAEmon@smtp4.homesteadmail.com saying that my email was rejected by trust manager, but even more scary is when I hear from a customer that did not receive my email and I do not know it. I have to use my Yahoo account with my customers and that's not a good thing. I did not see any resolution on this post...please HELP?
Thanks
Jeff
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David4076

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It is terrible. We either have to verify that each person has received our emails after we send them, or we have to use Yahoo. It defeats the whole purpose of having a professional email address. What is even more frustrating is having our co-authors send us messages with nasty comments that they are not hearing from us. Very upsetting. Last week we were getting similar bouncebacks as Jeff7188 described that said our message was blocked as spam.

Based on analytics, only 35% of our database are getting the emails. And our database is not marketing or spam. These are co-authors in our books that are awaiting information.
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Eric9940

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Beyond the obvious problem we have all experienced in this thread, anyone notice it took close to a MONTH for a reply from corporate? We pay this this type of service......................shame on us! I for one cannot afford to stay with this service, it will be replaced.
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Jeff7188

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Wow, not good. Its only been a few days for me...You have not received a solution in over a month??? These are customers I have been emailing for a year and a half here with no issues. Now over the course of a few days none of them get my emails.....
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Jeff7188

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Has anyone found a contact phone number for tech support at Homestead?
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Stephanie9938

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Guys, it looks like there are several threads with this exact same issue. We have a law firm, really bad not to be able to communicate with clients and it is a whole lot of work to change just an email address and move to another provider since court systems, opposing counsel, etc. etc., along with letterhead, I can go on and on. Apparently Intuit/Homestead was hacked and several accounts are blacklisted. So even moving the domain - if it is on a blacklist, won't solve the problem. This is a very, very serious issue. These same issues happen with other carriers, but they apparently either have a failsafe or the professional grade engineers that can deal with the issue in a timely fashion.
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David4076

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There was no phone number but they connected with me over live chat. They did confirm that our domain was blacklisted as Stephanie9938 mentioned. They told me they were working to resolve the issue and would email me once it was done. That was one week ago. Have not heard. I guess I will have to follow-up again if i don't hear soon. And I agree that changing an email address or moving to another provider is an absolute pain. Thank you.
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Tyler6617

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Add me to the list. When is this going to be resolved? Where can I call?
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Jeff7188

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Thanks for the info. I am reading other threads on the same issue. It sucks but I am glad I am not alone.
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MaryEllen9150

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Mine have been bounced back for 2 days as being on a 'blacklist'
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Eric9940

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I smell something extremely fishy here! Any financial institution, and for the most part any other reputable company, will inform you if your secure information has been breached..............or even the possibility of it. If there are accounts that have been flagged for this reason, why have the owners not been notified? There seems to be a real lack of responsibility to come clean on this issue. Further more, should we all not be concerned that Homestead/Intuit does not have a customer service line that we can talk directly to someone? I completely understand switching to another provider is a pain, and maybe not possible for some businesses, but I for one have very little trust in them moving forward. In this day and age, the average customer conversion rate is 3% for any business, so what is the cost to your business for losing more potential customers? Obviously some of the "Official Reps" visit the forms at least from time to time, have you noticed how they've seemed to vanish again now that more and more people are stepping forward?
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Don8323

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I am also having this problem. Emails being returned with the following message:

This is the mail system at host smtp6.homesteadmail.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system

: host smtp.ees.hhs.gov[158.72.139.19] said: 550
#5.7.1 Your access to submit messages to this e-mail system has been
rejected. (in reply to RCPT TO command)

Email is being returned from all addresses at the U.S. Department of Health and Human Services (hhs.gov)) and also from the aecf.org (Annie E. Casey Foundation).
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Jeff7188

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Homestead Customer support #

Phone:800-710-1998

How to reach a live person:
Press 1
Press 3
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Stephanie9938

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So if they are monitoring this communication, they must be ignoring it completely. I've customers screaming at me now and I'm not very happy about this. They just can't understand how a company like this doesn't have a back up system in place to handle this type of thing.
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Lynne9443

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At first I had trouble with some emails not being delivered but now i can't send anything.
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Jodi9201

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Does no good to call since they are experiencing very high call volume.
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Leslie9726

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Can we get any kind of help here from Homestead?!

We have been getting email returned constantly for the past week. I get the following reasons in the returned mail:

host mymail.bright.net[209.143.0.180] refused to talk to me: 554 Mail from 209.157.71.81 refused, see RBL server rbl.cniteam.com

host mailfoundry.tc3net.com[64.112.192.12] said: 550
Spam blocked see: http://spamcop.net/bl.shtml (in reply to RCPT TO command)

And these are people we email all the time so I know the addresses are not bad. And why has this suddenly started happening in the last week?
Why do I pay for this kind of service? This isn't the first problem we've had with email in the last couple of months. It may be time to look into a change.
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Ehsan Zaheer

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Hi All,

I apologize for the delay in response and am very sorry for all of the trouble with our email service recently.

Hmail has been restored and should be up and running as normal. Please let me know if you're still having trouble with your email sending/receiving or if accounts are missing or not allowing you to create etc.

Thank you,
Ehsan
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David4076

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Thank you for the message. I appreciate the update. Hopefully this is resolved. have a good weekend. DAvid
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Ehsan Zaheer

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Hi David,

You're more than welcome - I really appreciate yours and everyone else's patience while we worked on resolving the issues.

Have a great weekend!

Ehsan

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