Email looks good- but is not being sent

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  • Updated 6 years ago
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This conversation has been merged. Please reference the main conversation: What is the status of this ongoing email issue?

I've replied to customer's emails and I am not receiving any failure messages, however, my customer called to make sure everything was ok as they had not received my last two emails.
I was not even aware that my email didn't work since no error message.
She gave me an alternate email to try, but she didn't receive my email there either. The issue is definitely on my end as she has received emails from outside organizations to both of her accounts recently- just not mine!
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Rachel3892

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Posted 6 years ago

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Lawrence A8968

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I'm having the same problem.
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Lynne2551

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This has been a problem all week!! WTH are we supposed to do, Homestead???

These are the most recent posts from the System Status Blog...last updated yesterday morning at 10:08 AM...

"We are continuing to see some problems with Hmail sending and delivery. We are working on identifying and implementing a solution for the problem. As of yesterday afternoon some email was starting to be delivered but there may be additional delays and bounces until a solution is found. We understand the importance of email and are working to get this corrected as soon as possible."
SYSTEM STATUS BLOG POST 09/24/2013 6:22:45 AM

"We have just been notified that we will be receiving brand new email servers via overnight delivery. It will take a few days to install, configure, and clear up any outstanding blacklist issues. Because there are many variables we can only estimate that it will take at least 2-3 days minimum. We will update you when we have more information and a more accurate ETA. Thank you."
SYSTEM STATUS BLOG POST 09/24/2013 10:08:21 AM
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Mike F., Alum

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Sorry but because of the dozens of variables and complexities in replacing and enterprise email system we can't tell you specifically how long it will be before systems are fully restored.  It will almost certainly be no less than a few days.  If you need to have your email functioning asap, you may consider the process here: https://community.homestead.com/homestead/topics/do_you_need_another_alternative_to_hmail

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Cathy0451

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Same problem here. I finally got 6 failure notices this morning for emails I sent over the last week!!! The message says "your access to this email system has been rejected due to the sending MTAs poor reputation. If you believe this failure is an error, please contact the recipient via alternative means." This needs an answer and resolution ASAP! Trying to conduct business and this negatively impacts my reputation!
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andrea6206

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Same here. I just got an email from a client that was sent on Monday! I am guessing it's not possible to switch and keep the same email? Obviously we have our email on business cards etc. so everything would have to be replaced.
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Mike F., Alum

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If you need to set up an email account at another provider, you can keep the same email address. The procedure is very similar not matter which company you might decide to use. Once you open the account with another company, and create the email account, then you will need to obtain their MX records and add them to the Domain Manager screen on the Homestead site. This way you can keep the same address and not have to change all of your business cards etc.
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Mike F., Alum

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We now have the outgoing email routed through different servers which use different IP addresses and are not blacklisted. You will notice major improvements for sending email. We are still working on incoming spam filtering, and hope to have that resolved soon also.
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Quin8467

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Same issue here. Working intermittently. At about 10:30 NY time, sending an email appears to work with no error message or bounce and yet, the mail does not actually arrive, at least not within 1/2 hour of sending it.
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Mike F., Alum

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At this time, the only thing that has changed is your outgoing email is going through a different server and is being scanned for spam. Please understand that I am not saying it is back to 100% you may still have some slowness in delivery.
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Cathy0451

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Mine is also going to a non-homestead account and it's not working either!
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Mike F., Alum

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As stated above. the system is not 100%. there is still a lot of work to do on the back end. You may still experience some slowness and other issues.
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Dan4521

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What is Homestead going to do it make it up us. I've lost revenue and had to deal with client frustrations all week because of this.
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Mike F., Alum

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Everyone is affected differently, but you are welcome to call us to discuss. 800-710-1998
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Lucia2279

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can someone send a link to the system status blog so I can stay up to date on how Homestead is working on this problem. Still having email bounces and delayed emails.
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Mike F., Alum

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We are still working on the problem and I'm still waiting to get an update this morning. If I have any new information, I'll post it to both: http://status.homestead.com/ and also, https://community.homestead.com/homes...
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Hope5370

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We are having problems with both Imap and Pop3 set ups. Apparently it is both Incoming and Outgoing transmissions that are affected.

Also, the number of spam that has started coming into our emails is ridiculous!!!
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Rob2710

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Hi Mike -

Thanks for keeping us as up to date as possible. Two questions:

1. I'm still having clients reporting that our emails aren't being received - ones sent even in the last hour. Is that to be expected (asking because I thought the outgoing servers had been switched, and outgoings were okay now)?

2. Some incoming emails are being rejected. I've noticed that gmail addresses seem particularly prone to this. The error message received (by the sender) is this:

"XXXXX@XXXXXX.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain XXXXXXXX.com by inbound.homesteadmail.com. [209.157.71.80].

The error that the other server returned was:
554 5.7.1 : Recipient address rejected: Policy Rejection- Sender address quota exceeded: Throttled (Error code ERR-3375-T) Please refer to http://support.homestead.com/mail-blo... for more information."

I'm sorry if this has been covered already, but I didn't want to wait around for the servers to be updated, and discover this was a different issue altogether.

Thanks,
Rob
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Lynne2551

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This is REALLY bad, Homestead!
This has been going on for an entire business week and nothing seems to be getting any better. I'm starting to think Homestead is just giving us false hope. No matter what they are posting, the bottom line is...the emails are not being sent or received properly.

Some emails are being sent and others are not. How are we supposed to know which ones are being received by our customers and which ones aren't...There is no way. Some emails are being received and others are not. How are we supposed to know which ones we are actually receiving and which one's we aren't...There is no way. How are we supposed to know when this will be resolved? There is no way.

Is Homestead still unable or unwilling to provide us with an ETA on the resolution of this terrible problem?
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Laura2776

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How do we fix this!! I am not sending any emails...they are sitting in the outboxes now!!
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Mike F., Alum

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Hi Laura2776, There is still some slowness on the outgoing email. We have routed the email to a different outgoing server that is not blacklisted but it's only a temporary fix. When configuration of the new servers is done, it will be routed back and you should see full performance restored. Unfortunately this is pretty complex and will take us some more time.

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