How do I set up a forwarding email address? (using OX Open-Xchange)

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Under the old platform I had my emails auto forwarded to my hotmail account.

How do I change / amend where I auto forward emails to?

Thanks

Ben R

694 Points

Posted 5 years ago

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5 years ago

Mike F., Alum

184,578 Points

You can add a forwarding email address through the main website rather than the email client.

1. Click Email in the left navigation menu.

2. Click Manage my email account.

3. Click on the pencil icon next to the email address you would like to edit.

4. When the page loads, you will see a field to add a forwarding email address under the "Advanced" section.

If this post helps, please give a "Star" and complete this survey to rate me.

Thanks!

Mike

10 people like this

2013-12-25T00:33:46+00:00

Ben R

694 Points

Thanks Mike :)

2014-01-07T20:40:53+00:00

Sandra1253

152 Points

I wish you had posted this about 30 minutes ago, out of frustration I left homestead and signed up with 1and1.com who had my email up and running and forwarded in about 5 minutes tops.

2014-01-08T03:38:21+00:00

Mike F., Alum

184,578 Points

HI Sandra, we are sorry you did not see this post previously but it was posted about two weeks ago. I'm not sure if you have any other accounts or services with us, but the Community can be one of the best places to find help as there is almost no answer that has not already been answered. Let us know if you need anything else.

Mike

2014-01-10T17:58:42+00:00

Holloway9075

154 Points

Mike, I have the same question as Dave below. Using your above method, a copy of the messages are left on the Homestead server. Previously, I was able to forward all messages and not leave a copy on Homestead.

2014-01-24T06:21:14+00:00

Linda7682

142 Points

To Mike and all mail users that got updated to the new platform:

I had the auto forward set up under the old homesteadmail.com (zimbra) system and had no problems before and like other users, have experienced the forwards no longer working recently. One thing that Mike did not mention in his instructions above is that even if you go in and click the pencil to edit and see the email address you had previously set up for the forwarding, you still have to clear it out and put in the forwarding email address again and hit 'save'. For whatever reason, even though the forwarding email address shows, until you actually resave it on the new platform, you won't get anything forwarded. I just did this and sent a test email to my @homestead email and it, for the first time in almost two months, actually showed up in my aol email. I hope this helps other users!!

2014-07-08T10:32:33+00:00

Martina8352

482 Points

Thank you, I had the same problem, now solved!!

2014-07-08T14:49:18+00:00

Mike F., Alum

184,578 Points

You should not have to resave the forwarding email address, so if it's not working then there may be another issue so if you are having problems let us know which email address it is and what you are experiencing.

Mike

2014-10-01T22:42:14+00:00

Askat0721

62 Points

Awesome! So easy...

2014-10-01T22:52:22+00:00

Mike F., Alum

184,578 Points

Glad to hear. Thanks!

2014-10-05T02:00:08+00:00

Ashleigh8527

62 Points

Thank you SO much. The instructions provided by Homestead on the help section referred to options that simply do not appear in the client email. Your instructions and screen shots were clear, concise, and accurate. Many thanks.

2014-10-05T12:51:17+00:00

Drew N, Alum

262,676 Points

You're welcome.

2014-10-07T18:02:46+00:00

Bill2144

60 Points

have the forwarding address going to my proper aol account, but emails are not forwarding and when I forward an individual email, it doesn't forward either.

2014-10-07T18:15:11+00:00

Mike F., Alum

184,578 Points

Bill2144, Are all forwarded and auto-forwarded emails failing? Or, do some of them go through.

How about if you just send a new email to that aol address? Does it then go through?

2015-01-13T17:59:25+00:00

Pappy3693

234 Points

Not working for me!

2015-01-13T21:47:14+00:00

Drew N, Alum

262,676 Points

Forwarding can take a bit before it starts working, but keep in mind that many mail servers are trying to eliminate forwarding, so this process does greatly increase the chances your message will be marked as spam.

2015-10-04T19:18:24+00:00

Three in One6151

60 Points

I'm having the same issues. Forwarding mail automatically has been in place for years, but several months ago it just quit. My preferences are set for forwarding, yet it has ceased to forward.

No, it does not forward as spam, it just does not forward. If this is not resolved, I'm out of here; I have to have a mail system which forwards. Plain and simple.

2015-10-05T11:17:51+00:00

Drew N, Alum

262,676 Points

Is it all email? We can log in to your email and check a message to see if we can see what is happening. I will advise that forwarding is likely to be a function that will not exist in the future. This is a practice that is being phased out. There are options that may work for you, so we can make suggestions based on what you do.

5 years ago

Dave8891

214 Points

This reply was created from a merged topic originally titled
Forwarded emails.

I only want this email system to forward the incoming emails to my gmail account as I have always done. As soon as they are forwarded I want them to be deleted on this system as I never access emails on the Homestead site and I don't want the Homestead email in box overflowing and causing a disruption to the forwarding process. How do I configure this?

1 person likes this

2013-12-24T18:12:04+00:00

Mike F., Alum

184,558 Points

You can forward the emails as shown here, but, what would be more reliable would be to just create a POP account in Google so that the emails go straight there.

2013-12-25T01:40:09+00:00

Dave8891

214 Points

Where could I read how to do that?

2013-12-25T01:43:39+00:00

Dave8891

214 Points

And my main question is how to have the emails deleted from my Homestead inbox when they have been handled by my Gmail account

2014-03-11T22:54:40+00:00

Cynthia4441

70 Points

I'd also like to know how to set up a pop account so that email is automatically downloaded to my mail server-MS Outlook. Please advise

2014-03-11T23:11:56+00:00

Mike F., Alum

184,558 Points

Cynbthia4441, What version of Outlook are you using? We have instructions for most of them. If you use the search tool at the top of the page and just enter in which version you are using and the words "pop configuration" should appear in the search results. If not, just let us know which version you are using.

Mike

5 years ago

Sandra1253

152 Points

This reply was created from a merged topic originally titled
How to forward email after upgrading..

After upgrading, how do I forward email? There is no edit pencil, there is no option to continue to have my email forwarded, Please tell me how to forward all my email.

5 years ago

Nancy5321

90 Points

Cannot forward my emails please help the posted instructions on here do not work.

2014-01-05T14:21:39+00:00

Drew N, Alum

262,646 Points

You have not been migrated. Please wait until migration.

Please limit a single issue to one topic. It is more efficient for us to help you and for everyone else looking for answers.

Thanks

Drew

5 years ago

William2389

92 Points

This reply was created from a merged topic originally titled
how to auto forward.

How do I set up an automatic forward in my settings on this new platform?

Thanks!

Note: This topic was created from a reply on the Do you still have questions on the Email Platform Upgrade? topic.

5 years ago

Sandra1253

152 Points

Homestead, are you going to enable email forwarding?

2014-01-07T03:54:12+00:00

Mike F., Alum

184,558 Points

If you follow the steps above on this thread, it shows you where you can enter an address if you wish to forward your emails. Let me know if you are trying to do something different.

Mike

2014-01-07T17:03:24+00:00

Robert2934

92 Points

Mike - Can you add more than one forwarding address? We had three before the migration and now none of the three are getting any of the Site emails.

2014-01-07T23:41:39+00:00

Mike F., Alum

184,558 Points

You can add 3. When you type them in, just separate them with a comma.

5 years ago

Bob2536

508 Points

This reply was created from a merged topic originally titled
I two emails addresses. I would like all emails to go to just one address. How do I make this happen?.

2014-01-07T19:33:15+00:00

Mike F., Alum

184,558 Points

The easiest is to just forward one of the addresses to the other as shown above.

5 years ago

Patricia A.9810

82 Points

This reply was created from a merged topic originally titled
Auto forwarding issue.

Hoping someone else has this issue and has figured out how to make it work. With the recent upgrade this has become a problem, worked fine before.

There are times I am out of the office and I wish to tell people rather than have them wonder why I haven't responded quickly to their email.

I have it set up so that an email from my website is sent to my gmail account. With the new system Homestead sends me a pretty 'you've got an email' email with the message inside it to gmail. So far so good, except when I have my gmail 'out of office' auto reply on.

The issue is that the 'sender' of the email is a Homestead server, not the actual sender. So when my gmail auto reply kicks in with my out of office message, it sends it to the Homestead server vs the real sender. This promptly fails, and I get a nice note from gmail telling me so. But the real sender never sees the auto reply out of office message.

Is there a way to get gmail to recognize the real sender (which is referenced in the Homestead email) to send the auto reply out of office message to the right place? Or, could i turn on a similar auto reply in Homestead so it would handle the out of office communication?

ANY help appreciated.

Thanks!

2014-01-09T18:57:43+00:00

Mike F., Alum

184,558 Points

You'll need to turn off the auto-forward, and then use the auto-reply feature as shown above.

5 years ago

Holloway9075

154 Points

This reply was created from a merged topic originally titled
forward email.

How do we do this with the new software?

Note: This topic was created from a reply on the Automatic forwarding of incoming email. How do I set my homestead incoming email ... topic.

5 years ago

Rick6206

122 Points

This reply was created from a merged topic originally titled
Can I forward emails to another address now that I am updated to the new email system.

5 years ago

Rick6206

122 Points

Does this save a copy in Homestead email?

Is there an option to save it or forward and delete from Homestead?

Thanks,

2014-01-12T18:31:28+00:00

Drew N, Community Manager

262,626 Points

Sorry, we don't have that option at this time.

Drew

5 years ago

Robin1330

70 Points

The email 'forward' button is not showing up on the advanced page. Help please !

2014-01-16T21:31:57+00:00

Mike F., Alum

184,558 Points

Hi Robin1330. It won't show up there until your account has been converted to the new system. If you need to go ahead and set up a forwarding address, you'll do that from within the Zimbra web client when you log into the email account.

2014-01-16T22:11:16+00:00

Robin1330

70 Points

What is Zimbra ? Where do I find this on Homestead ?

2014-01-17T03:18:49+00:00

Mike F., Alum

184,558 Points

Zimbra is the old email system. Just log into your email with this link https://mail.homesteadmail.com/zimbra/

5 years ago

Becky6018

92 Points

This reply was created from a merged topic originally titled
How do I forward my messages to a different email address?.

5 years ago

Ronald7859

164 Points

This reply was created from a merged topic originally titled
how to auto forward.

How do I set this new system to automatically forward to my other email account? Right now, it's not working. This is crucial to our small business.

Note: This topic was created from a reply on the Email auto-forwarding not working? topic.

5 years ago

Maria8505

94 Points

This reply was created from a merged topic originally titled
How to Forward emails to another account and have them delete from Homestead.

My emails are forwarding to my @me account but I want them to forward and delete from Homestead since I rarely come on here and it will clog it up. Please advise how I can do that like before?

5 years ago

Becky6018

92 Points

My question, "how to forward emails to another account" has never been answered.
Please advise. Thank you.

2014-01-25T14:34:13+00:00

Drew N, Alum

262,676 Points

It is answered at the top of this thread. You can see how by following the images. We do encourage you to set up a client program to check your email directly though. Forwarding is viewed by many mail administrators and ISPs to be a poor practice. It greatly increases your chances of having a message marked as spam.

Virtually all programs and webmail clients are able to be configured in this manner.

Thanks

Drew

5 years ago

Amy3727

264 Points

This reply was created from a merged topic originally titled
My email is not being forwarded with the new platform..

My email is not beging forwarded to my gmail account. I always had a notice sent to me telling me that I had an email on the zimbra account. I can't find anything in settings to do this.

5 years ago

Jeffrey0893

456 Points

My email is not being forwarded either and there are no instructions on how to change it. This is just ridiculous.

2014-01-31T05:34:16+00:00

Mike F., Alum

184,558 Points

This page actually shows how to auto-forward. https://community.homestead.com/homes...

5 years ago

Linda7682

142 Points

To Mike and all mail users that got updated to the new platform:

First, I would suggest you read what's posted here before simply asking the question that has been asked by others.

With that said, here is a copy of what I posted last week to help others that are having the same problem I had. You need to log into your Homestead (intuit) account, not your email account, to make the changes Mike states in his solution above. Then also, read my info below.

I had the auto forward set up under the old homesteadmail.com (zimbra) system and had no problems before and like other users, have experienced the forwards no longer working recently. One thing that Mike did not mention in his instructions above is that even if you go in and click the pencil to edit and see the email address you had previously set up for the forwarding, you still have to clear it out and put in the forwarding email address again and hit 'save'. For whatever reason, even though the forwarding email address shows, until you actually resave it on the new platform, you won't get anything forwarded. I just did this and sent a test email to my @homestead email and it, for the first time in almost two months, actually showed up in my aol email. I hope this helps other users!!

5 years ago

Fred7836

232 Points

This reply was created from a merged topic originally titled
Forwarding an e-mail to another e-mail address.

In the new open-xchange email server, how do I automatically forward all incoming e-mails to a secondary address (or get an alert that something has been received)?

The instructions at 8.2.5.4. E-Mail filter say I can do it...but I can't find any "filter" icon in the program.

5 years ago

Gary1241

192 Points

This reply was created from a merged topic originally titled
Issues in Outlook 2010 - Message that Mail Delivery Failed.

My customers, etc. are getting a message that "mail delivery failed, gvosberg@vtechcorvette.com does not have an account. I have checked the settings. Tried to enter a new account, etc. I am getting my emails, and the customer is getting a response. but they get the message first.

2014-02-13T20:58:52+00:00

Mike F., Alum

184,558 Points

Hi Gary1241, You just need to remove the forwarding email address as shown above. The account is currently set up to forward email to itself, so by design the auto-forward fails to prevent a continuous loop.

Mike

5 years ago

ATIUQ89

358 Points

This reply was created from a merged topic originally titled
How Do I Forward my Emails From this New Platform?.

I had all my emails with homestead forwarded to my msn account for years, now you guys changed the email platform when I was just getting use to the last one. How do I forward my emails in this new email plat form, it's to much, really not needed. Homestead, are you guys goning out of business soon, it seems that things are not getting better but worst, I love homestead, but lately you guys have been taking away the good things and bringing more complicated things. Please help with the email forwarding. Thanks!

5 years ago

Pat4495

82 Points

This reply was created from a merged topic originally titled
how can I undo forwarding homestead emails to another email account?.

I used to forward my homestead emails to my gmail account as it was difficult working with outlook. how can I discontinue forwarding homestead now?

2014-02-23T21:58:06+00:00

Drew N, Community Manager

262,626 Points

Remove the address in the Forward to box.

Thanks

Drew
If this post helps, please give me a "Star" and complete this survey to rate my performance.

5 years ago

maurielouis

264 Points

This reply was created from a merged topic originally titled
Email filtering - auto forwarding.

I can't see in the new email how I can have all of the email to info@liv-kitsap.org forwarded to my personal email. If this is truly not available, does the Open-Xchange (I think that's what you're using) plan on making email filtering available any time soon. Thx

2014-02-28T01:17:12+00:00

Mike F., Alum

184,578 Points

Filtering, and forwarding are a little different, but, if you want all emails to be forwarded, then you can use the steps above.

Mike

5 years ago

Ronald8359

114 Points

I have tried all the above instructions but still cannot get my mail forwarded to my gmail account.
Why have Homestead diverted us to 'Open-X-change' where there isn't a simple forward mail option on that software. It seems ridiculous.
Ron
Oz

2014-08-05T13:58:07+00:00

Mike F., Alum

184,558 Points

Ronald8359,

Please double check that you have the correct spelling of your forwarding email address entered. I tried to ping and email that address from threee different accounts and they all failed. I'm getting a bounce stating that it is not a valid address. Double check the address you have entered in step #4 above.

Mike

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How do I set up a forwarding email address? (using OX Open-Xchange)

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