Email failure

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  • Updated 6 years ago
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Our email has failed:
1. Unable to login: info@watermaid-europe.com
2. Sent an email to: info@watermaid-europe.com via my hotmail account, received response:
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
info@watermaid-europe.com
This means our company will not receive any emails.
We are a long standing customer and expect immediate return to service
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David8832

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  • frustrated

Posted 6 years ago

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David8832

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Further check via google mail
Delivery to the following recipient failed permanently:

info@watermaid-europe.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain watermaid-europe.com by inbound.homesteadmail.com. [209.157.71.80].

The error that the other server returned was:
550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table
THIS IS NOW VERY URGENT AS NO EMAIL IS REACHING OUR DOMAIN AND OUR CUSTOMERS ARE RECEIVING FAILED EMAIL ADDRESS INFORMATION
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Mike F., Alum

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The first thing to do is log into the Homeastead email account and check the quota to make sure it's not full. Log in at the following URL, and look near the top right corner of the page and it will show the quota. If it's full, you'll see a red bar, and you'll need to delete old messages.

https://mail.homesteadmail.com/zimbra/

Mike
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David8832

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We cannot login to the email, any emails sent to this emai - info@watermaid-europe.com receive a response that the email is unavailable.

We always ensure that the email foulder - inbox etc. is not full.
We are having phone calls telling us that customers emails are being returned.
Why does Homestead not have a constructive help desk that can resolve these issues?
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David8832

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Looking at other email problems I do not feel confident that this will be resolved.
This is a serious business issue and will be treated as such
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David8832

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We are still unable to log into our email account and have received no help since 7 hours ago.
This is serious we provide a service for our customers via email.
We cannot login
All emails are being rejected with - invalid email address.
We have had this account for several years but it looks as though Homestead have given up providing a service.
1. no direct help available to European Customers
2. No direct contact available.
3. Contact via community is ignored

I guess we are no longer required as a customer?
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Mike F., Alum

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Your account has been unlocked. Before you can use it, you'll need to log in and change your password to something more secure. Make sure it has at least 8 characters and a mix of upper and lower case letters, including a number and/or special character.
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David8832

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I have been travelling on business and now logged in to Homestead, changed the password as requested and I am still getting the same problem.
This is now 3 days since reporting this please sort this we are upsetting our customers who are unable to get any service at all while this email is not working
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David8832

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Well..... no response still unable to login to our email.
I can login to the Homestead page, access the email I need to change the password on I have changed the password with Capital letter 7 letters and 3 numbers I still cannot login and get our emails.
Emails sent to our account are rejected with:

From: postmaster@mail.hotmail.com
To: djayy@hotmail.com
Date: Wed, 11 Dec 2013 15:01:58 -0800
Subject: Delivery Status Notification (Failure)
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
info@watermaid-europe.com
Which means our customers are receiving the same rejected email every day since this started = 3 days without your email service.

Looks like we need a different provider who is interested in providing a service
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Mike F., Alum

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Hi David, I requested to have the account unlocked again, but due to the time of the day it probably won't be unlocked until the morning. Let me know if it still won't let you log in tomorrow,

Mike
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David8832

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This is now 12:20pm GMT and the email is still blocked.

I wish we could work together to rectify this both of of our companies are loosing credibility and steps will have to be taken to ensure this never happens again.
For me when I try to access a company email and it doesn't work I just go somewhere else which is no good for that companies business.
We always try and assist our companies customers within 24 hours but now it is moving towards a week..........
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David8832

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When can we expect to operate a normal service?
Can you suggest an alternative provider if you do not wish to engage in business with us?
Perhaps these can help me:
http://www.ipage.com/hosting-features...

http://www.justhost.com/why-us

http://www.top10bestwebsitehosting.co...
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Mike F., Alum

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Hello David8832, We are indeed going through several changes right now including upgrades to our emails system. Some of these upgrades are expected to take weeks, or even months.

However, the issue that you are experiencing right now has nothing to do with any of the upgrades or changes we are making. Your account was simply blocked due to spamming. This is done automatically to protect our servers from getting blacklisted, which is what happened a few months ago. In the event our servers get blacklisted, it can affect hundreds of customers. Therefore, the moment an account has been identified as being used to send spam, it is shut down.

We do not wish to lose your business, and I am not familiar with your overall needs, but we respect your decision to shop and compare other services and to choose the service that meets your needs the best.

Mike
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David8832

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Mike,
I would much prefer to have your system re-instated it should be easier all round.
I am just anxious that it is taking so long and so many people have had email problems - I have never visited this 'Community Site' before and the number of problems and complaints for me if it were my company it would not be acceptable we never had any problems before that were not resolved within 24 hours.
Regards, Dave
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Mike F., Alum

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David8832, your account has been unlocked. If it won't let you log in, just change the password one more time.

Mike
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David8832

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This reply was created from a merged topic originally titled
No access for days.


We have been unable to access our emails for several days.
It tells us that either the user name or password is incorrect.
This is affecting our business.
Please respond.
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Mike F., Alum

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As stated above, the account is unlocked. You'll need to update your password one more time.
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David8832

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Hi Mike, Yipppeeeeeee it's back.

Thanks for your patience.

A question, on our website we have contact forms for customers to contact us, can we add two email addresses seperated with a comma and space so if we loose one email we will still receive messages from the website on another?
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Mike F., Alum

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Great!

Regarding the email form, it is only designed to work with one email address. However for a backup (if this is a custom form), you can send the information to a text file as an alternative: https://community.homestead.com/homes...
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Vera9631

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Hello Mike F.

The conversation on this page is not encouraging! And it it not the only one I've been reading about email problems. Similar to the one I have, so it sounds like system error, not user error.

I am a newer customer and fairly new to website creation, customs and lingo.
So I started our/my website with an existing gmail account, designed our website and went live on about 23rd Nov 2013.
I am now in the process of setting up email accounts. I've started with info@pittstreetuniting.org, but I find that after much trial and error, that I can send emails but not receive any. I get the message:

Delivery to the following recipient failed permanently:

info@pittstreetuniting.org

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain pittstreetuniting.org by smtp.secureserver.net. [72.167.238.29].

The error that the other server returned was:
550 5.1.1 recipient rejected

Can you help?

(1) I've changed the user name and email address in the Homestead account settings, but not on the website (it will remain gmail until this issue is resolved).
(2) I did set up an Outlook 2007 account as well but I've deleted it because it wasn't working. I want to get the Zambra webmail one working properly first.
(3) Can you tell me what Outlook 2007 instructions I should be using - there are 2, one for OpeXChange and another lot - they have different email servers in the setup.

Any help you can give would be appreciated. I'd like to learn from this experience and then set up a couple more email accounts for other colleagues and get them working!

Regards, Vera

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