Email upgrades not working

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  • Updated 7 days ago
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I purchased to email upgrades (from 500mb to 2gb).  I went back to change the size setting for our email accts and it says I don't have credits.  Please help.
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Carl5272

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Posted 1 week ago

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Drew N, Community Manager

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It looks like you added to mailboxes instead of space. I have switched it for you. You can assign the space to any 2 email boxes now.
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Carl5272

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I tried to go back in and add the upgrade to the email address and all of our email addresses are missing from the list. ???
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Drew N, Community Manager

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I am sorry. Last night there was a brief period that email management was not available. I see them now. You should be able to assign the space. If not, let me know which boxes and I will do it for you and investigate the issue further.