Email upgrades not working

  • 0
  • 1
  • Problem
  • Updated 4 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

I purchased to email upgrades (from 500mb to 2gb).  I went back to change the size setting for our email accts and it says I don't have credits.  Please help.
Photo of Carl5272

Carl5272

  • 100 Points 100 badge 2x thumb

Posted 4 months ago

  • 0
  • 1
Photo of Drew N

Drew N, Community Manager

  • 259,094 Points 100k badge 2x thumb
It looks like you added to mailboxes instead of space. I have switched it for you. You can assign the space to any 2 email boxes now.
Photo of Carl5272

Carl5272

  • 100 Points 100 badge 2x thumb
I tried to go back in and add the upgrade to the email address and all of our email addresses are missing from the list. ???
Photo of Drew N

Drew N, Community Manager

  • 259,094 Points 100k badge 2x thumb
I am sorry. Last night there was a brief period that email management was not available. I see them now. You should be able to assign the space. If not, let me know which boxes and I will do it for you and investigate the issue further.

This conversation is no longer open for comments or replies.