Email upgrade to Roundcube

  • 1
  • Announcement
  • Updated 3 years ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Read this if you are missing contacts or calendar entries after the Roundcube conversion.

We want to let you know about a change that will affect the way you use your Homestead email. 

Your webmail software is being upgraded from Open Exchange to RoundCube. The upgrade will take place on 1/30/2017. Newly created email accounts are automatically being set up in RoundCube. No action is required on your part. Unfortunately we are unable to move distribution lists, so those will need to be made again. We are sorry for the inconvenience.

Domains with email suites will not be converted at this time. They will continue to use OX webmail.

This upgrade to RoundCube brings a modern look and feel to your webmail experience and includes new features like email filtering and mobile friendly design. 

If you have any questions you can find more details at our community at Homestead Community

Sincerely, 
The Homestead Team
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Drew N, Alum

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Posted 3 years ago

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Drew N, Alum

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Official Response
Sorry, we have figured out what happened. The system was not able to copy over contacts that had very old passwords. We can run the program again to bring them over, but first, you must update the password for each mailbox that needs contacts moved. After the passwords are updated, please provide us the email addresses we need to run again.

If you do not wish to publish the addresses publicly, you may start a private conversation.