Email thru bigcommerce

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I recently migrated to bigcommerce but am keeping my email through homestead. I had someone from support go into my email options in bigcommerce to point the email back to homestead. Server settings>DNS records>Mail servers and then added this under mx: mail handled by mx.mysitesurl.com . It's been many hours and I cannot send or receive email which is essential in my work. When I send email to myself I get this message:all relevant MX records point to non-existent hosts. I really need my email up and running. This was the only thing that was changed, previously I was given different instructions on how to point the email back to me so I want to make sure this was the correct move to make and I just need to wait it out.
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Danni2136

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Posted 1 month ago

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Elyzabeth , Official Rep

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Danni2136 yes that was the correct way to do it, and it can take up to 24 hours. If it is not working after 24 hours, I would call back in and have someone double check the DNS
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Danni2136

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check dns on homestead on bigcommerce?
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Danni2136

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FYI called homestead and Jose added many missing DNS records which worked right away. Thanks!
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Elyzabeth , Official Rep

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I'm so glad it is working!

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