Email storage still showing as 92% even after purchasing 10 GB... ongoing issue.

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I have been having this same problem for months now. My email storage was upgraded temporarily by your staff to help hold me off until the issue was fixed, but that expired and I'm now still having the same problem sending emails. It looks like a maximum number of emails was imposed on my account even though I had purchased extra storage years ago and never had anything but the percentage of storage use showing up. Now, even though I'm at 92 % capacity, it still shows up as being at 99% of the email count limit. I finally got frustrated since I have clients not receiving my emails, and I went and purchased the 10 GB of additional storage; however, Friday it still showed 93% disk space and 99% email count a day later.

Today, it appears that over 2500 emails disappeared according to the count, but it is still at 92% capacity  and is only showing 500MB of storage space. I did not delete the 2500 + emails. I went back in again today and again selected th 10GB option but am still seeing 92% full. Where did the 2500 email go the system said the account was at about 10k last time, and why isn't the storage upgrading even though I received a receipt stating I was being charged for the upgrade? Would it be possible to resolve this issue anytime time soon?

Email: info@strutnmutt.com
Photo of Sandra2663

Sandra2663

  • 462 Points 250 badge 2x thumb

Posted 2 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 43,634 Points 20k badge 2x thumb
You purchased the 10GB of storage but did not apply it to the email address you want it on. This is why the storage didn't change. I can see you've now fixed this issue.

There are two quota limits you have for the email. The 500 MB storage limit and the 10,000 email limit. The quota you are the closest to is the number of emails. There was an issue where the system was counting more emails than you actually have, which was close to 10,000. You do actually have the 7500 you see currently. This is the 2500 emails that "disappeared". In actuality, they were never there and we did resolve that issue.  At this point, your quota is showing accurately.
Photo of Sandra2663

Sandra2663

  • 462 Points 250 badge 2x thumb
Thank you for resolving that. I appreciate it very much and am looking forward to getting back to business as usual without hours of deletions.

This conversation is no longer open for comments or replies.