Email storage not full, but still receiving maxed messages.

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  • Updated 1 year ago
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We have one email address that is repeatedly receiving messages that storage is full, even though it is not.
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Jennifer3990

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Posted 1 year ago

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Elyzabeth , Official Rep

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Hello,

What email address is experiencing this issue?
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Jennifer3990

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The email experiencing the problem is lqmoffett@swindsales.com.
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Elyzabeth , Official Rep

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Ok, I took a look at that email and the storage is displaying correctly. I can see that you've added storage, but the amount of content in that mailbox is accurate to what is being reported.
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Sandra2663

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I have been having this same problem for months now. My email storage was upgraded temporarily by your staff to help hold me off until the issue was fixed, but that expired and I'm now still having the same problem sending emails. It looks like a maximum number of emails was imposed on my account even though I had purchased extra storage years ago and never had anything but the percentage of storage use showing up. Now, even though I'm at 92 % capacity, it still shows up as being at 99% of the email limit. I finally got frustrated since I have clients not receiving my emails, and I went and purchased the 10 GB of additional storage; however, I still show 93% disk space and 99% email count a day later. Would it be possible to resolve this some time soon?
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Sandra2663

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