Email Replies

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I am not getting email replies on my desktop but im getting them on my phone thru the email app?
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Keith8056

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Posted 1 year ago

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Elyzabeth , Official Rep

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Hello,

This sounds like you have your phone set up as a POP account that is pulling the emails from the server. Typically, there is a setting you can turn on to leave a copy on the server, although I don't know where that would be on your phone
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Keith8056

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Thanks. I am get the replies on my phone but not my desktop on roundcube?
Thanks again
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Keith8056

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I just checked and phone is setup as an imap on the incoming & smtp on the outgoing server ?
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Elyzabeth , Official Rep

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OK, I just logged into your Roundcube and I can see a couple threads of messages that have replies. Do you see the emails in Roundcube that have the plus sign next to them? If you click them, it should show the thread. Are those the emails you are referring to?
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Keith8056

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Yes. Thank you!! Did they just change this ? Another email "william neitz" I replied back to today isn't in the thread but is in my sent folder? Is there a way to go back the old way? Thanks again for your help!!!
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Elyzabeth , Official Rep

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It is a setting at the bottom. There is a button with 3 lines in it. If you hover over it, it says "List". Click this
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Keith8056

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Perfect. Thanks again for your help!!

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