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Drew...can't find the thread from a few months ago....but you fixed this problem then but it is happening again. About to hit the quota max and it's not my emails doing it. greg@greggofish.com.
thanks in advance
thanks in advance
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572 Points
Posted 2 years ago
Brian4612, Champion
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32,244 Points
Drew N, Community Manager
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258,518 Points
Drew N, Community Manager
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258,518 Points
Brian4612, Champion
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32,244 Points
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572 Points
This problem is happening again (3rd time) Every time you clear it out it lasts awhile then fills right back up. Is there anyway to see what the cause is so we can stop it at the source? Or maybe raise the quota to a billion so it doesn't happen again?? Thanks in advance.....Greg
Drew N, Community Manager
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258,518 Points
Did you log out of email and back in again after deleting the messages?
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572 Points
yes....no emails to be found. I deleted them and they are gone but quota same...so they are hiding somewhere
Drew N, Community Manager
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258,518 Points
Sorry. I am back at it. I will get this figured out.
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572 Points
Got this email this AM and logged out/in and saw no change. Email asks me to verify it works but also say's don't reply. So.....figured I would add it here. Thanks.
Hello,
We are sorry for the inconvenience caused. I have removed the emails from the sent folder of the mailbox greg@greggofish.com and the disk quota is set fine. Please verify from your end.
Please do not reply to this email, this is an unattended mailbox.
Sincerely,
The Homestead Websites Team
http://www.homestead.com/
Need help?: Get help 24x7 from our Homestead Community. Sign in to your account and click "Help" then "View Help" in the upper right of the window.
Hello,
We are sorry for the inconvenience caused. I have removed the emails from the sent folder of the mailbox greg@greggofish.com and the disk quota is set fine. Please verify from your end.
Please do not reply to this email, this is an unattended mailbox.
Sincerely,
The Homestead Websites Team
http://www.homestead.com/
Need help?: Get help 24x7 from our Homestead Community. Sign in to your account and click "Help" then "View Help" in the upper right of the window.
Drew N, Community Manager
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258,518 Points
Sorry. I have put this in new hands to get it resolved correctly since the normal way is not working for you. There is something with this box.
Drew N, Community Manager
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258,518 Points
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572 Points
OK...thanks a lot for the help. Looks great.
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120 Points
Drew,
Can you tell me which email account you are looking at? I don't see a junk folder.
Do I need to delete emails in my outlook?
Nate
Drew N, Community Manager
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258,518 Points
Nate, I was looking at nate@zapconplumbing.com. How is your Outlook configured? as POP or IMAP? Usually it is easiest to log into Webmail and delete the messages there, then empty the trash.
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120 Points
Drew,
When I open my web mail through the open exchange server, all my folders show to be empty, and there is no junk folder. Should I be accessing my account somewhere else? My outlook is POP.
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120 Points
Just logged out. logged into homestead, then logged in to mail. All folders including trash still show empty. Quota is at 499.99 of 500mb.
Not sure why I can't see the old emails on my end.
Brian4612, Champion
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32,244 Points
HI Nate, Seen you post this issue a few times so had a long look through my OX email, deleted all emails in my folder and now show all emails gone.see pic
I have used Outlook express in the pasts and Outlook and did have some issues. I had selected delet originals from server but it didnt. Likewise with spam, drafts and sent folder. They were all saved on my mail server.. This was a few years ago when I stopped using it and access email direct. Emails I needed to keep I copy and pasted into word doc and saved them that way with contact details. Just a thought that MAYBE Outlook is causing a problem. Not sure what folder Drew can see. A mystery without a doubt hope it gets resolved once and for all for you. Not in my email now but is there any settings to make them "Hidden" the same as computer files? Just logged back into OX and couldn't find anything in settings etc. Sorry
I have used Outlook express in the pasts and Outlook and did have some issues. I had selected delet originals from server but it didnt. Likewise with spam, drafts and sent folder. They were all saved on my mail server.. This was a few years ago when I stopped using it and access email direct. Emails I needed to keep I copy and pasted into word doc and saved them that way with contact details. Just a thought that MAYBE Outlook is causing a problem. Not sure what folder Drew can see. A mystery without a doubt hope it gets resolved once and for all for you. Not in my email now but is there any settings to make them "Hidden" the same as computer files? Just logged back into OX and couldn't find anything in settings etc. Sorry
(Edited)
Drew N, Community Manager
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258,518 Points
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120 Points
Drew,
When I opened my webmail today, all those sub folders were visable, and I was able to delete the emails. I can't believe I overlooked something so simple...
Thanks!
And thanks to Brian for his help as well.
Nate
I have the same issue with my email peter.tang@elefantindustries.com
With IMAP outlook settings, the overall size is about 36MB only. However, when I login webmail, it's 328MB. From time to time I got the email telling me I'm reaching 80% quota limit. Please help!
With IMAP outlook settings, the overall size is about 36MB only. However, when I login webmail, it's 328MB. From time to time I got the email telling me I'm reaching 80% quota limit. Please help!
Drew N, Community Manager
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258,518 Points
I logged in and looked around. You may not have subscribed to all the folder in Outlook. There are numerous sub folders under the Inbox. One of them had nearly 50MB in just 2 emails. Log in to Webmail and check all these folders as well.
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572 Points
Hey Drew,
So it is doing it again but I figured out why it is happening...maybe that will help to fix it.
I take pictures on my phone and then email them to myself using the mymail app. When I have copied the pics to my desktop and delete the email containing the pics and then clear the trash, the email does disappear but the quota hike stays the same. So, they are in a folder somewhere I cannot see apparently.
So it is doing it again but I figured out why it is happening...maybe that will help to fix it.
I take pictures on my phone and then email them to myself using the mymail app. When I have copied the pics to my desktop and delete the email containing the pics and then clear the trash, the email does disappear but the quota hike stays the same. So, they are in a folder somewhere I cannot see apparently.
Drew N, Community Manager
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258,518 Points
I'm showing it about 275mb used right now. I'm having someone look again. I will add the part about the images to see if that helps.
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90 Points
Same issue. Clear boxes, quota about to max out.
Drew N, Community Manager
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258,518 Points
Todd, are you using a program like Outlook or a phone to check mail? If so something must be wrong in your configuration as it is really deleting many messages. Log in to Webmail and you will see over 2500 messages, many of which have a strikethrough, like they should be deleted, but are not. Delete every thing you can there and see what the quota shows you.
Brian4612, Champion
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32,244 Points
As Drews has said it will come down to a settings issue. Just to highlight something you may already know, using Outlook or other email sync programme requires a setting to be "remove deleted items from server" this means as you delete the email on your phone, outlook etc they will be deleted in the original email. With programes like outlook it also depends on how you set it up. POP mail will have the option to delet on server, IMAP however allows you to access mail from different devices but does not delete emails from server..
